Top 271 Managed service provider it Jobs in Houston, Tx

IT Support Technician - Tier 3
Visual Edge IT —Houston, TX
- $75,000 - $90,000 a year
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Paid holidays
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8d
IT Security Analyst
Alternative Behavior Strategies —Sugar Land, TX
- $85,000 - $115,000 a year
- Remote
- Computer science
- Computer Science
- HIPAA
- Health insurance
- Dental insurance
3d
IT Support Specialist
Magnificat Houses, Inc. —Houston, TX
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
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9d
IT Support Specialist
Augment Professional Services —Cypress, TX
- $40,000 - $60,000 a year
- Remote
- Computer science
- Azure
- Computer Science
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Level 3 Network Engineer - Managed Services
I.T. Matters, Inc —Houston, TX
- $65,000 - $75,000 a year
- Full-time
- Background check
- Azure
- 5 years
- Health savings account
- Paid holidays
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Case Manager-Registered Nurse (RN)-PRN
Houston Methodist Hospital —Houston, TX
- PRN
- Acute care
- Nursing
- Microsoft Excel
Regional Director – Garden & Condominium Communities
Rise Association Management Group —Houston, TX
- $95,000 - $120,000 a year
- Full-time
- Office
- 3 years
- High school diploma or GED
- AD&D insurance
- Paid holidays
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Mental Health Therapist (LPC, LMFT, LCSW) - Hybrid
Mindful Therapy Group —Houston, TX
- Up to $105 an hour
- Contract
- Hybrid work
- Private practice
- LMFT
- Licensed Clinical Social Worker
- Flexible schedule
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Registered Nurse Case Manager
Houston Methodist Cypress Hospital —Cypress, TX
- Full-time
- Acute care
- Nursing
- Microsoft Excel
1d
Manager Transplant Clinical Operations (RN)
Houston Methodist Hospital —Houston, TX
- Full-time
- Acute care
- Nursing
- RN License
5d
Structural Sales Engineer
Hilti —Houston, TX
- Bachelor of Science
- System design
- Mid-level
- Health insurance
- Dental insurance
Head of IT & Infrastructure
DIMENSIONAL ENERGY INC —Houston, TX
- $110,000 - $155,000 a year
- Azure
- Computer Science
- ERP systems
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IT Support Technician
ORS Nasco —Houston, TX
- Weekends as needed
- Microsoft Outlook
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Level 2 IT Support Engineer
Allierad, LLC —Houston, TX
- 8 hour shift
- Background check
- Google Workspace
- Azure
- Paid holidays
- 401(k)
Quick Apply
10d
IT Security Analyst
ABS Kids —Sugar Land, TX
- $85,000 - $115,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- HIPAA
- Health insurance
- Dental insurance
3d
THSteps Provider Relations Rep
Dept of State Health Services —Houston, TX
- $3,793.41 - $5,921.25 a month
- Weekends as needed
- Microsoft Excel
- Public speaking
- Mid-level
- Dental insurance
Quick Apply
9d
Level 2 IT Support Engineer
Allierad LLC —Houston, TX
- 8 hour shift
- Google Workspace
- Azure
- English
- Paid holidays
- Paid time off
Quick Apply
10d
Director of Information Technology
Audubon Companies —Houston, TX
- Computer Science
- 5 years
- Office
Quick Apply
IT Support Specialist
Gulf Winds International Inc. —Houston, TX
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Communication skills
Quick Apply
8d
Network Operations Specialist
GAS Global Services —Houston, TX
- $58 - $70 an hour
- 12 hour shift
- Mid-level
- Windows
- Ability to lift 50 pounds
Quick Apply

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managed service provider it jobs near houston, tx

IT Support Technician - Tier 3

Visual Edge IT -
Houston, TX

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Job Details

$75,000 - $90,000 a year
8 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED
Driver's License

Full Job Description

Empowering Businesses. Enabling Success.

At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care.

With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success.

Job Summary:

Are you passionate about technology and enjoy solving problems that make a real difference for customers? Visual Edge IT is seeking an IT Support Technician to join our growing Service Desk team.

In this role, you'll serve as the first point of contact for customers seeking technical support, providing remote troubleshooting and exceptional customer service across a wide variety of IT environments. You'll diagnose technical issues, guide customers through solutions, manage support tickets from start to finish, and collaborate with internal technical teams to ensure timely issue resolution.

This is an excellent opportunity for a technology professional who enjoys working in a fast-paced environment, thrives on delivering outstanding customer experiences, and wants to continue growing their technical knowledge and career.

Primary Responsibilities:

Serve as the first point of contact for customers requesting technical assistance via phone, email, and remote support tools.
Diagnose and troubleshoot hardware, software, operating system, networking, and Microsoft 365 issues using established troubleshooting methodologies.
Guide customers through step-by-step problem resolution while delivering exceptional customer service.
Document incidents, troubleshooting activities, resolutions, and customer communications within the ticketing system.
Manage support tickets from initial request through resolution while meeting established service level agreements (SLAs) and performance metrics.
Escalate complex technical issues to higher-level engineers when appropriate while ensuring complete documentation and effective handoff.
Maintain ownership of customer issues by proactively communicating status updates and following through to successful resolution.
Provide customers with accurate information regarding IT products, services, and support processes.
Collaborate with Systems Engineers and other technical teams to resolve escalated issues efficiently.
Maintain a process-driven approach with exceptional attention to detail and documentation accuracy.
Occasionally provide onsite technical support when required.
Represent Visual Edge IT professionally with customers, vendors, and business partners.
Continuously expand technical knowledge through training, certifications, and professional development.
Perform other duties as assigned.

Knowledge, Skills, and Qualifications:

High school diploma or GED required; additional technical education or certifications preferred.
Minimum four (4) years of experience providing technical support within an IT services, managed services, or technology solutions environment.
Strong troubleshooting experience supporting Microsoft Windows desktop operating systems (Windows 10/11).
Experience supporting Microsoft Office and Microsoft 365 applications.
Intermediate to advanced skills in network hardware, Windows server, and PC support.
Familiarity with Active Directory, remote support tools, ticketing systems, and basic networking concepts.
Experience using ticket management and service desk platforms.
Strong understanding of desktop hardware, laptops, printers, mobile devices, and peripheral technologies.
Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Outstanding customer service skills with a passion for helping others.
Strong analytical thinking and problem-solving abilities.
Exceptional organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
Self-motivated with the ability to work independently while collaborating effectively within a team.
Valid driver's license and reliable transportation required for occasional onsite support.
Ability to lift up to 50 pounds and perform occasional equipment installation or relocation.

Preferred Certifications & Technical Experience

One or more of the following certifications or equivalent experience is highly preferred:

Microsoft Certified Professional (MCP)
Microsoft 365 Fundamentals or related Microsoft certifications
CompTIA A+
CompTIA Network+
Experience working in a Managed Service Provider (MSP) environment
Experience supporting remote monitoring and management (RMM) platforms

At Visual Edge IT, we are proud to provide:

Work-Life Balance
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and ten paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.

Career Path
We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.

Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.

401(k)
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.

Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.

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Refine Your Search

managed service provider it jobs in houston, tx

IT Support Technician - Tier 3

IT Security Analyst

IT Support Specialist

IT Support Specialist

Level 3 Network Engineer - Managed Services

Case Manager-Registered Nurse (RN)-PRN

Regional Director – Garden & Condominium Communities

Mental Health Therapist (LPC, LMFT, LCSW) - Hybrid

Registered Nurse Case Manager

Manager Transplant Clinical Operations (RN)

Structural Sales Engineer

Head of IT & Infrastructure

IT Support Technician

Level 2 IT Support Engineer

IT Security Analyst

THSteps Provider Relations Rep

Level 2 IT Support Engineer

Director of Information Technology

IT Support Specialist

Network Operations Specialist

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