Why Work for Park Lawn Corporation?
Service
- At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
- Work with leading experts in the funeral and cemetery profession.
Benefits
- Financial assistance programs encouraging employees through education and development in industry related subjects.
- Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
- Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
- Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
- Employee Discounts on services, merchandise, and property to help our team members in their time of need.
Culture
- We value honesty, courage, integrity, ethical behavior and the development of personal growth.
- We are rooted in the communities to provide a personal touch to every family we serve.
- We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.
Summary/Objective
This role is the primary technical resource for the organization’s procurement system. Key responsibilities include stakeholder engagement, help desk ticket resolution, supplier enablement, management of approval workflows, price book management, as well as integration support. Reporting directly to the Procurement Manager, this position has visibility and regular interactions with organizational leadership, including executive.
Essential Functions
- Provides day-to-day support for the Procure-to-Pay (P2P) system, acting as the first point of contact for user inquiries and resolving issues through troubleshooting and system analysis.
- Manages user access, approval workflows, supplier enablement, and system integrations within the P2P platform.
- Serves as a subject matter expert on P2P processes and system functionality, offering guidance and support to users across the organization.
- Partners with the Sourcing Specialist to implement and maintain P2P tools that drive efficiency and support procurement operations.
- Builds strong relationships with internal stakeholders and cross-functional teams to lead initiatives that enhance procurement capabilities.
- Develops and maintains procurement dashboards and reports to monitor system adoption, identify off-contract (maverick) spend, analyze total cost of ownership (TCO), and ensure supplier compliance.
- Promotes best practices in P2P usage to ensure a streamlined and user-friendly experience.
- Supports supplier onboarding and maintenance, including punchout/catalog setup, PO cXML configurations, invoice processing, dispute resolution, and gap analysis.
- Manages incoming support tickets related to procurement systems, addressing user issues, catalog errors, and configuration changes with appropriate prioritization and escalation when needed.
- Tracks and analyzes recurring issues to drive process improvements and training initiatives.
- Collaborates with suppliers to resolve profile errors, connectivity issues, and punchout configuration problems.
- Monitors system usage and performance, and recommend strategies to improve adoption, efficiency, and overall system value.
- Reviews and configures system updates/releases, assisting with testing, documentation, and change management.
- Performs special projects and other duties as assigned.
Competencies
- P2P System Experience
- Project Management
- Communication Proficiency
- Personal Accountability
- Time Management
- Customer Service Orientation
- Data Analytics
- Ethical Conduct
Required Education, Experience, Certification and Licensure
- Bachelor’s degree in Information Systems, Computer Science, Business or other related discipline or equivalent combination of education and experience preferred.
- Minimum of 3 - 5 years maintaining and administering procurement systems.
- Valid state-issued driver’s license in good standing and with an acceptable driving record.
Additional Eligibility Qualifications
- Demonstrated ability to dive deep in understanding our business, projects, solution designs, technology innovations, and opportunities to reduce Total Cost of Ownership.
- Comfortable interfacing with and driving various functional teams and individuals at all levels of the organization.
- Ability to think strategically and execute tactically. Must be agile with the ability to quickly adapt strategies, plans, and solutions in response to dynamic business requirements.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization. Ability to build and manage stakeholder relationships.
- Attention to detail with the ability to manage competing priorities. Experience implementing repeatable processes, driving automation and standardization.
- Demonstrated analytical and quantitative skills and ability to use hard data and metrics to support recommendations and develop business cases.
- Proven experience with Procurement to Pay (P2P) System Integration. Change Advocacy: Advocate for change within the organization, promoting a culture of adaptability and continuous improvement.
- Demonstrated experience with contract negotiations and ability to communicate contract terms and conditions effectively to others.
Supervisory Responsibility
This position has no direct supervisory responsibilities.
Physical Demands and Work Environment
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
- The duties associated with this position are generally performed in an indoor office setting.
- Equipment used to perform the essential function of this position includes but is not limited to computer, fax, copier, merchant terminal, multi-line phone system, and personal or company-owned vehicle.
- This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered: Low
- Overtime is sometimes necessary or required.
Travel
- This position may require up to 10 percent out of area and overnight travel.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
