Top 43 Remote call center supervisor Jobs in Houston, Tx

Senior Contact Center Workforce Analyst - Kelsey Seybold Clinic - Patient Access Center - Remote
Optum —Pearland, TX
- $72,800 - $130,000 a year
- Full-time
- Remote
- Microsoft Excel
- 5 years
- Pass drug screening
Quick Apply
Patient Scheduler (Remote)
Patient Accounting Service Center, LLC —Houston, TX
- $18 - $20 an hour
- Overtime
- Remote
- HIPAA
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Healthcare Customer Service Specialist (REMOTE)
GetixHealth —Houston, TX
- $17 an hour
- Full-time
- Remote
- Spanish
- HIPAA
- Research
- AD&D insurance
- Disability insurance
Quick Apply
Patient Care Coordinator (Remote)
Patient Accounting Service Center, LLC —Houston, TX
- $18 - $20 an hour
- Overtime
- Remote
- HIPAA
- Mid-level
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
Contact Center Representative
Systems Integration, Inc. —Houston, TX
- Seasonal
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply
Senior Administrative Assistant
MD Anderson —Houston, TX
- $21.88 - $32.93 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
3d
Supervisor, Customer Service
Nexus Water Group —Sugar Land, TX
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Health insurance
4d
Health Insurance Customer Service Representative
NEW ERA LIFE INSURANCE COMPANY —Houston, TX
- From $18 an hour
- Extended hours
- Hybrid work
- Microsoft Outlook
- HIPAA
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Collections Specialist
State Collection Service —Houston, TX
- $16 - $18 an hour
- Full-time
- Remote
- Bilingual
- Military encouraged
- Organizational skills
- Profit sharing
- Health savings account
Quick Apply
Administrative Specialist/Receptionist
DLA Piper —Houston, TX
- Full-time
- Hybrid work
- Writing skills
- Administrative experience
- High school diploma or GED
Release Customs Analyst - PM Shift
Livingston International Inc. —Houston, TX
- $16.50 - $25.48 an hour
- Full-time
- Remote
- Microsoft Excel
- No experience needed
- Mid-level
1d
Care Coordinator
CareVitality Inc —Houston, TX
- $40,000 - $50,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- LVN
- Paid training
- Health insurance
10d
Care Coordinator - Houston, TX Area
CareVitality Inc —Houston, TX
- $40,000 - $50,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- LVN
- Paid training
- Health insurance
10d
Patient Account Representative II - Rev Cycle
UTHealth Houston —Houston, TX
- Basic math
- Mid-level
- Microsoft Office
- Mileage reimbursement
- Health insurance
Supervisor, Communications Center
San Jacinto College —Pasadena, TX
- Extended hours
- Databases
- High school diploma or GED
- University
(Non-Remote) Revenue Cycle Manager
HOPE Clinic —Houston, TX
- Full-time
- Writing skills
- Public speaking
- Mid-level
Quick Apply
Prior Authorization Supervisor
Shields Health Solutions —Houston, TX
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply
4d
SOC Supervisor
CTS —Houston, TX
- $110,000 - $115,000 a year
- Email
- Remote
- Computer science
- Computer Science
- Supervising experience
- Commuter assistance
- Paid parental leave
Quick Apply
Operations Supervisor - TAS
Transdev —Houston, TX
- $70,720 - $83,200 a year
- Weekends as needed
- Background check
- Clean driving record
- Engineering
- Disability insurance
- Health insurance
Manager, Retail Contact Center
Wellby Financial —Sugar Land, TX
- Full-time
- Writing skills
- English
- Office

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Senior Contact Center Workforce Analyst - Kelsey Seybold Clinic - Patient Access Center - Remote

Optum -
Pearland, TX

Quick Apply

Job Details

Full-time
$72,800 - $130,000 a year

Qualifications

Microsoft Excel
English
Workforce planning strategy
Productivity software
Excel data analysis

Full Job Description

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

The purpose of this position is to support the call center's scheduling, operational future, and real-time management functions, along with providing the same support to departments outside of the call center. The Contact Center Sr. Workforce Analyst is responsible for producing call volume forecast and staffing requirements, as well as tracking and reporting critical performance information. Developing and maintaining staff work schedules, managing real time schedule exception entry, skill assignments, and call center service levels are also functions of the Contact Center Sr. Workforce Analyst. Additionally, this position is responsible for mentoring and uptraining workforce analysts, along with educating call center support teams on the functions of WFM and WFM tools. This position requires the ability to perform high-level, in-depth tasks and analysis needed to forecast, plan and staff the call center appropriately, and to achieve performance goals consistently. The position also requires the ability to build relationships with departments outside of the call center. The individual in this role will need to have a lot of initiative, solid dedication to detail, and the ability to adjust quickly to a changing environment to be successful.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Bachelor's degree or equivalent experience
5+ years of experience with forecasting in a contact center environment OR 5 years of experience in operating experience with a Workforce Management System OR 5 years of experience with a contact center reporting system
Experience using Microsoft Office, PowerPoint, and Excel
Fluent in both verbal and written English

Preferred Qualifications:

College degree in Business, Operations Research, Statistics, or related area
Experience using Microsoft Office, PowerPoint, and Excel
Experience with Calabrio WFM tool
Experience with Avaya systems
Crystal report experience
Experience providing leadership support to contact center staff as well as 1st level supervisors
Advanced in Excel

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Refine Your Search

remote call center supervisor jobs in houston, tx

Senior Contact Center Workforce Analyst - Kelsey Seybold Clinic - Patient Access Center - Remote

Patient Scheduler (Remote)

Healthcare Customer Service Specialist (REMOTE)

Patient Care Coordinator (Remote)

Contact Center Representative

Senior Administrative Assistant

Supervisor, Customer Service

Health Insurance Customer Service Representative

Collections Specialist

Administrative Specialist/Receptionist

Release Customs Analyst - PM Shift

Care Coordinator

Care Coordinator - Houston, TX Area

Patient Account Representative II - Rev Cycle

Supervisor, Communications Center

(Non-Remote) Revenue Cycle Manager

Prior Authorization Supervisor

SOC Supervisor

Operations Supervisor - TAS

Manager, Retail Contact Center

I want to receive the latest job alert for remote call center supervisor in houston, tx

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