Top 10 Senior customer service manager Jobs in Houston, Tx

Senior Client Success Manager
RB Global —Houston, TX
- $79,100 - $118,000 a year
- Full-time
- Bachelor of Science
- Writing skills
- 8 years
- Health insurance
- Dental insurance
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Sr. Client Success Manager
INTERVENE K12, INC. —Houston, TX
- $65,000 - $85,000 a year
- Full-time
- School experience
- Spanish
- Analysis skills
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Senior Vice President, Client Processing Manager
The Bank of New York Mellon Corporation —Houston, TX
- Full-time
- Office
- Analysis skills
- Bachelor's degree
Senior Client Manager/ Team Lead for Commercial P&C
EPIC Brokers —Houston, TX
- Hybrid work
- 5 years
- Data analysis skills
- Office
- Paid parental leave
- Paid holidays
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Senior Director, Customer Success - Strategic Accounts (Hybrid Work Schedule)
Quorum Software —Houston, TX
- Email
- Hybrid work
- Background check
- 11+ years
- Office
12d
Senior Director, Customer Success - Strategic Accounts (Hybrid Work Schedule)
Quorum Business Solutions —Houston, TX
- Full-time
- Hybrid work
- Background check
- 11+ years
- Office
12d
Senior Commercial Lines Client Service Manager (Property)
Gallagher —Houston, TX
- Full-time
- Hybrid work
- High school diploma or GED
- Bachelor's degree
- Mentoring
5d
Senior Tax Manager, Private Client Services/HNWI
Aprio —Houston, TX
- $125,000 - $227,999 a year
- Full-time
- Remote
- CPA
- Master's degree
- Analysis skills
- Profit sharing
- Wellness program
Tax Senior Manager, Private Client Services
BDO —Houston, TX
- $120,000 - $200,000 a year
- Full-time
- 7 years
- Microsoft Excel
- CPA
- Employee stock ownership plan
- Life insurance

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Sr. Client Success Manager
INTERVENE K12, INC. —Houston, TX
Collaborate with internal teams, including sales, marketing, and operations, to develop strategies for client renewals and reduce churn rate.
$65,000 - $85,000 a year
Quick Apply
Senior Client Success Manager
RB Global —Houston, TX
BA/BS degree in a business-related field (e.g., economics, finance, marketing, engineering). Oversee technical implementation details including business rules,…
$79,100 - $118,000 a year
Quick Apply

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Sr. Client Manager - Employee Benefits
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How you'll make an impact. Proficient in using technology as a tool to maximize productivity and quality. Bachelor's degree with 5+ years client service and/or…
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Senior Client Success Manager

RB Global
Houston, TX

Quick Apply

Job Details

Full-time
$79,100 - $118,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Customer relationship building
Presentation software
Managing teams in a customer support role
Team leadership
Writing skills
Managing clients in a customer support role
Bachelor's degree
Cross-functional communication

Full Job Description

Rouse Services is an industry-leading B2B SaaS/DaaS provider serving the industrial equipment sector. We track over $115 billion in assets and $59 billion in annual transactions, delivering data-driven insights that power asset management, disposition, and deployment decisions.

Our clients range from small businesses to Fortune 500 companies. Backed by Ritchie Bros. (NYSE: RBA), we are expanding globally across Europe, the UK, Australia, and Japan.

The Opportunity

Client success is at the core of our growth strategy. As we continue to expand, we are building a high-impact Client Success organization focused on driving adoption, delivering value, and strengthening long-term partnerships.

The Senior Client Success Manager is a strategic role responsible for managing a portfolio of high-value enterprise clients while leading and mentoring a team of Client Success Managers. This individual will serve as both a trusted advisor to clients and a product expert, shaping customer experience, influencing product direction, and driving revenue growth.

You will play a critical role in aligning client needs with our product roadmap, ensuring operational excellence, and scaling our client success function.

What You’ll Do

Client Leadership & Strategy

Serve as the senior relationship owner for enterprise clients, ensuring satisfaction, retention, and growth
Build strong, executive-level relationships across client organizations
Drive strategic account planning and align Rouse solutions with client business objectives
Act as the primary escalation point for complex client issues, ensuring resolution from start to finish

Product Expertise & Advocacy

Develop deep expertise in Rouse products and services
Act as the bridge between clients and Product/Engineering teams, translating business needs into technical requirements
Provide actionable feedback to influence product roadmap and enhancements
Help clients understand and unlock the full value of Rouse solutions

Adoption, Growth & Delivery

Lead regular client engagements (check-ins, QBRs, workshops) to drive adoption and identify expansion opportunities
Manage client change requests, backlogs, and delivery timelines—particularly for large enterprise accounts
Oversee technical implementation details including business rules, data processes, and documentation
Identify and drive cross-sell and upsell opportunities across RB Global services

Team Leadership & Development

Lead, mentor, and develop a team of Client Success Managers
Establish best practices, playbooks, and scalable processes for client success
Foster a high-performance, client-centric culture

Operational Excellence

Track and report on client health, adoption metrics, and business impact
Partner cross-functionally with Sales, Product, Engineering, and external vendors
Lead client trainings, presentations, and industry conference participation
Ensure high-quality delivery across a growing client portfolio

About You

You bring a strategic, customer-first mindset and thrive in executive-level conversations
You are both a relationship builder and a problem solver, comfortable navigating technical and business discussions
You take ownership and drive outcomes, balancing immediate client needs with long-term value
You are a strong leader who develops talent and builds scalable systems

What We’re Looking For

Education:

BA/BS degree in a business-related field (e.g., economics, finance, marketing, engineering)

Experience:

8+ years of professional experience
5+ years in client services, customer success, or account management
2+ years leading, mentoring, or managing teams
Proven experience managing enterprise client relationships

Skills:

Exceptional communication and presentation skills (written and verbal)
Strong technical proficiency (Excel, SQL, Salesforce, PowerPoint)
Ability to translate complex data and client needs into business and technical solutions
Highly organized, detail-oriented, and capable of managing multiple priorities
Experience working cross-functionally and influencing product development

Work Environment

Office and/or remote work environment
Travel required for client meetings, conferences, and onsite engagements

About the team - Corporate

As a global company, our corporate teams support billions of dollars in equipment sales every year.

In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.

Every day your work will make a difference in the way we run our business and in the way customers interact with us.

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Quick Apply

Refine Your Search

senior customer service manager jobs in houston, tx

Senior Client Success Manager

Sr. Client Success Manager

Senior Vice President, Client Processing Manager

Senior Client Manager/ Team Lead for Commercial P&C

Senior Director, Customer Success - Strategic Accounts (Hybrid Work Schedule)

Senior Director, Customer Success - Strategic Accounts (Hybrid Work Schedule)

Senior Commercial Lines Client Service Manager (Property)

Senior Tax Manager, Private Client Services/HNWI

Tax Senior Manager, Private Client Services

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