Top 657 Senior support analyst Jobs in Houston, Tx

Senior Contact Center Workforce Analyst - Kelsey Seybold Clinic - Patient Access Center - Remote
Optum —Pearland, TX
- $72,800 - $130,000 a year
- Full-time
- Remote
- Microsoft Excel
- 5 years
- Pass drug screening
Quick Apply
Senior Support Analyst
EQT Corporation —Houston, TX
- Computer science
- Computer Science
- Research
Commercial Credit Analyst 1 - Clear Lake
Moody Bank —Houston, TX
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
7d
Board Certified Behavior Analyst (BCBA)
Action Behavior Centers - ABA Therapy for Autism —Houston, TX
- $84,500 - $119,000 a year
- Day shift
- Mid-level
- Clinic
- Continuing education credits
- Paid parental leave
Quick Apply
9d
Senior Accountant, SEC Reporting
Cheniere Energy, Inc. —Houston, TX
- Weekends as needed
- CPA
- Writing skills
- Office
BA/PM (PeopleSoft)
The Emery Company —Houston, TX
- $75 an hour
- Contract
- Hybrid work
- Background check
- Computer Science
- 5 years
Quick Apply
Hybrid Senior Board Certified Behavior Analyst/ BCBA/ BCaBA
BlueSprig —Kingwood, TX
- Up to $108,000 a year
- Full-time
- US work authorization
- Pediatrics
- In-person
- Continuing education credits
- Health savings account
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Board Certified Behavior Analyst (BCBA)
Action Behavior Centers —League City, TX
- $84,500 - $119,000 a year
- Day shift
- Mid-level
- Clinic
- Continuing education credits
- Paid parental leave
Quick Apply
Senior Gulf Physical Gas Trader
Uniper —Houston, TX
- Full-time
- 7 years
- Sales
- Office
Quick Apply
Board Certified Behavior Analyst (BCBA)
Action Behavior Centers —Spring, TX
- $84,500 - $119,000 a year
- Day shift
- Mid-level
- Clinic
- Continuing education credits
- Paid parental leave
Quick Apply
Board Certified Behavior Analyst (BCBA)
Action Behavior Centers —Sugar Land, TX
- $84,500 - $119,000 a year
- Day shift
- Mid-level
- Clinic
- Continuing education credits
- Paid parental leave
Quick Apply
Board Certified Behavior Analyst (BCBA)
Action Behavior Centers —Cypress, TX
- $84,500 - $119,000 a year
- Day shift
- Mid-level
- Clinic
- Continuing education credits
- Paid parental leave
Quick Apply
PeopleSoft FSCM developer
The Emery Company —Houston, TX
- $75 an hour
- Contract
- Hybrid work
- Background check
- Computer Science
- 3 years
Quick Apply
Analyst - Growth Projects
Energy Transfer Partners —Houston, TX
- Full-time
- Mid-level
- Office
- Finance
- Profit sharing
- Paid time off
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Rate Analyst/Sr Rate Analyst
Energy Transfer Partners —Houston, TX
- Full-time
- Microsoft Word
- Microsoft Access
- Research
- Profit sharing
- Paid time off
Quick Apply
10d
Principal Specialist - IT ETRM Systems Dev
Sunoco LP —Houston, TX
- Full-time
- 5 years
- Office
- Bachelor's degree
Quick Apply
6d
Senior Pricing Analyst
MAGNETO & DIESEL INJECTOR SERVICE INC —Humble, TX
- Full-time
- Pass drug screening
- Office
- 3 years
Quick Apply
Lead Specialist - IT ETRM Systems Dev
Energy Transfer Partners —Houston, TX
- Full-time
- 5 years
- Office
- Bachelor's degree
- Profit sharing
- Paid time off
Quick Apply
6d
Board Certified Behavior Analyst (BCBA)
Kyo Autism Therapy —Houston, TX
- $85,000 - $95,000 a year
- Part-time
- Hybrid work
- Mid-level
- Ability to lift 50 pounds
- Children
- Paid holidays
- Disability insurance
Quick Apply
Consultative Sales, Seasoned Executive-Extensive Travel
Global Resources, LLC —Houston, TX
- $105,000 - $525,000 a year
- Full-time
- Bachelor's degree
- Travel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
1d

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senior support analyst jobs near houston, tx

Senior Contact Center Workforce Analyst - Kelsey Seybold Clinic - Patient Access Center - Remote

Optum -
Pearland, TX

Quick Apply

Job Details

Full-time
$72,800 - $130,000 a year

Qualifications

Microsoft Excel
English
Workforce planning strategy
Productivity software
Excel data analysis

Full Job Description

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

The purpose of this position is to support the call center's scheduling, operational future, and real-time management functions, along with providing the same support to departments outside of the call center. The Contact Center Sr. Workforce Analyst is responsible for producing call volume forecast and staffing requirements, as well as tracking and reporting critical performance information. Developing and maintaining staff work schedules, managing real time schedule exception entry, skill assignments, and call center service levels are also functions of the Contact Center Sr. Workforce Analyst. Additionally, this position is responsible for mentoring and uptraining workforce analysts, along with educating call center support teams on the functions of WFM and WFM tools. This position requires the ability to perform high-level, in-depth tasks and analysis needed to forecast, plan and staff the call center appropriately, and to achieve performance goals consistently. The position also requires the ability to build relationships with departments outside of the call center. The individual in this role will need to have a lot of initiative, solid dedication to detail, and the ability to adjust quickly to a changing environment to be successful.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Bachelor's degree or equivalent experience
5+ years of experience with forecasting in a contact center environment OR 5 years of experience in operating experience with a Workforce Management System OR 5 years of experience with a contact center reporting system
Experience using Microsoft Office, PowerPoint, and Excel
Fluent in both verbal and written English

Preferred Qualifications:

College degree in Business, Operations Research, Statistics, or related area
Experience using Microsoft Office, PowerPoint, and Excel
Experience with Calabrio WFM tool
Experience with Avaya systems
Crystal report experience
Experience providing leadership support to contact center staff as well as 1st level supervisors
Advanced in Excel

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Refine Your Search

senior support analyst jobs in houston, tx

Senior Contact Center Workforce Analyst - Kelsey Seybold Clinic - Patient Access Center - Remote

Senior Support Analyst

Commercial Credit Analyst 1 - Clear Lake

Board Certified Behavior Analyst (BCBA)

Senior Accountant, SEC Reporting

BA/PM (PeopleSoft)

Hybrid Senior Board Certified Behavior Analyst/ BCBA/ BCaBA

Board Certified Behavior Analyst (BCBA)

Senior Gulf Physical Gas Trader

Board Certified Behavior Analyst (BCBA)

Board Certified Behavior Analyst (BCBA)

Board Certified Behavior Analyst (BCBA)

PeopleSoft FSCM developer

Analyst - Growth Projects

Rate Analyst/Sr Rate Analyst

Principal Specialist - IT ETRM Systems Dev

Senior Pricing Analyst

Lead Specialist - IT ETRM Systems Dev

Board Certified Behavior Analyst (BCBA)

Consultative Sales, Seasoned Executive-Extensive Travel

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