Top 1496 Service analyst Jobs in Houston, Tx

Senior Service Desk Analyst
A Houston Company —Spring, TX
- $30 - $40 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Computer science
- Microsoft Outlook
- Disability insurance
- Health insurance
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2d
Jr. System Administrator
BConnected Technologies —Houston, TX
- $60,000 - $75,000 a year
- Full-time
- Azure
- Mid-level
- Windows
- Health insurance
- Dental insurance
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Supply Chain Analyst
Electronic Power Design, Inc —Houston, TX
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
1d
AT&T UID Analyst
Prime Communications —Sugar Land, TX
- Mid-level
- Organizational skills
- Communication skills
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Operation Analyst
Sungrow USA Corporation —Houston, TX
- $60,000 - $85,000 a year
- Contract
- Mid-level
- Analysis skills
- Bachelor's degree
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Data Analyst I
Hays Electrical Services —Houston, TX
- Full-time
- Office
- Finance
- SQL
- Health insurance
- Dental insurance
HRIS Analyst
Pattern Energy Group LP —Houston, TX
- $71,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
EHR System Analyst - Professional Billing
MD Anderson —Houston, TX
- $88,000 - $132,000 a year
- Full-time
- Remote
- Customer service
- System design
- Mid-level
- AD&D insurance
- Paid holidays
Billing Analyst I
Nexus Water Group —Sugar Land, TX
- Research
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
3d
IT Project Analyst
Industrial Info Resources —Sugar Land, TX
- Full-time
- Microsoft Outlook
- Mid-level
- SQL
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9d
Clinic Admissions Associate
Action Behavior Centers —Houston, TX
- $19 - $22 an hour
- Administrative experience
- High school diploma or GED
- Clinic
- Paid holidays
- Health insurance
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Data Analyst
KIPP Texas Public Schools —Houston, TX
- $60,000 - $85,000 a year
- Full-time
- Hybrid work
- Azure
- Mid-level
- Office
- Disability insurance
- Health insurance
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Quality Assurance Analyst
Anheuser-Busch —Houston, TX
- $39.65 - $40.35 an hour
- Weekends as needed
- Sanitation
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
GxP Lab Computing Analyst
Zifo —Houston, TX
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
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Recruiter Coordinator Analyst
Prime Communications —Sugar Land, TX
- $60,000 - $65,000 a year
- Customer service
- Administrative experience
- High school diploma or GED
- Opportunities for advancement
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Functional Analyst II
University of Houston —Houston, TX
- $81,400 - $126,200 a year
- Full-time
- Computer Science
- System design
- Mid-level
Quality Analyst
Schlumberger —Sugar Land, TX
- Weekends as needed
- Computer literacy
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid training
- Employee stock purchase plan
Business Analyst & Operations Lead
Hewlett Packard Enterprise —Spring, TX
- $85,600 - $163,000 a year
- Full-time
- 6 years
- Salesforce
- Office
Operations Analyst
NAES Corporation —Houston, TX
- $76.40 - $88.00 an hour
- Monday to Friday
- Computer literacy
- Writing skills
- Pass drug screening
Quick Apply
18h
Integration Analyst I - Primoris Energy Services - Houston, Texas
Primoris Energy Services Corp —Pearland, TX
- Full-time
- Microsoft Excel
- Computer Science
- SQL
- Employee stock purchase plan
- Disability insurance
Quick Apply
2d

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service analyst jobs near houston, tx

Senior Service Desk Analyst

A Houston Company
Spring, TX

Quick Apply

Job Details

Full-time | Contract
$30 - $40 an hour
2 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Word
Endpoint Security
Cloud identity and access management (IAM)
Knowledge management
Mobile device support
Data visualization software proficiency
Microsoft Outlook
Presentation software
IT user and group management
Laptop (troubleshooting support)
Incident management software
Encryption
Word embeddings
Configuration management
Performance Reporting
Application deployment
Windows
Incident Escalation
User training (technical support)
Virtualization tools
Business intelligence tools
Cloud service support
Computer hardware
Desktop (troubleshooting support)
Remote access management
Remote access software
Azure AD
Customer support ticket management
Microsoft Teams
SharePoint

Full Job Description

Long-Term Contract

MUST reside in the Houston area.

ONSITE in SPRING, TEXAS

HYBRID REMOTE - 3 Days on-site

NOT ENTRY LEVEL

SUMMARY:

The Senior Service Desk Technician serves as the primary technical escalation point for the Service Desk and plays a critical role in increasing the technical capabilities of the support team. This position is responsible for providing advanced troubleshooting assistance, mentoring Level 1 analysts, identifying recurring technical issues, developing sustainable solutions, and reducing unnecessary escalations to second-level support teams.

The ideal candidate combines strong technical expertise with leadership, coaching, process improvement, and IT Service Management (ITSM) experience. This individual will analyze incident and request trends, develop knowledge resources, establish support best practices, and drive continuous improvement initiatives that enhance service quality and customer satisfaction.

KEY RESPONSIBILITIES:

Technical Leadership & Escalation Management

Serve as the primary technical resource and escalation point for Level 1 Service Desk Analysts.
Provide hands-on troubleshooting support for complex incidents, service requests, and technology issues.
Function as Tier 2 support for issues that cannot be resolved by front-line analysts.
Collaborate with infrastructure, application, security, and engineering teams when additional escalation is required.

Service Desk Enablement & Team Development

Deliver technical workshops, knowledge-sharing sessions, and onboarding support for new analysts.
Assist leadership in evaluating team technical competencies and identifying development opportunities.

Knowledge Management

Create, maintain, and improve technical knowledge base articles, troubleshooting guides, standard operating procedures, and support documentation.
Ensure knowledge articles remain current, accurate, and aligned with organizational technologies and policies.
Develop reusable troubleshooting content to improve agent self-sufficiency and resolution effectiveness.

Process Improvement & Governance

Assist in establishing operational standards, governance, and compliance around Service Desk processes.
Evaluate current workflows and recommend improvements to increase efficiency and service quality.
Support adherence to ITIL best practices and ITSM standards.

IT Service Management (ITIL)

Support Incident Management processes to ensure timely restoration of services.
Manage and fulfill Service Requests in accordance with established SLAs.
Support Knowledge Management initiatives through creation and maintenance of support content.

REQUIRED TECHNICAL SKILLS:

Endpoint & Operating Systems

Windows 11 Enterprise administration and troubleshooting
Dell laptop and desktop hardware support
BitLocker Endpoint Encryption
Microsoft Defender
Device imaging, deployment, and lifecycle management

Microsoft Technologies

Microsoft 365 Administration and Support
Microsoft Teams
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft SharePoint
Azure Active Directory (Entra ID)
Power BI

Endpoint & Device Management

Microsoft Intune
Mobile Device Management (MDM)
Endpoint configuration and compliance policies
Endpoint security administration

Identity, Security & Access Management

Azure Active Directory / Entra ID
Beyond Trust Privileged Access Management
CyberArk / Ivanti Endpoint Manager
User provisioning and access management
Multi-factor authentication technologies

Virtualization & Remote Access

Citrix Virtual Desktop environments
Global Protect VPN
Remote support and troubleshooting tools

Service Management Platforms

Ivanti ITSM
Ticket lifecycle management
Service catalog administration
Knowledge management systems
Configuration Management Database (CMDB)

Application Support

Third-party application troubleshooting
Software deployment and configuration
Application compatibility and performance analysis

REQUIRED QUALIFICATIONS:

Bachelor’s degree in information technology, Computer Science, or equivalent work experience.
5+ years of Service Desk, Desktop Support, or End User Support experience.
2+ years supporting enterprise environments with Microsoft technologies.
Demonstrated experience serving as a technical escalation point for support teams.
Strong analytical and problem-solving skills.
Experience mentoring, coaching, or training technical support personnel.
Experience working within ITIL-based service management environments.
Strong written and verbal communication skills.

PREFERRED QUALIFICATIONS:

ITIL Foundation Certification or higher.
Microsoft 365 Certified certifications.
Experience with enterprise support organizations supporting 1,000+ users.
Experience developing reporting and analytics (Power BI preferred).
Experience creating support governance frameworks and process documentation.

KEY COMPETANCIES:

Advanced troubleshooting and diagnostics
Leadership and mentoring
Customer service excellence
Knowledge management
Root cause analysis
Process improvement
ITIL service management
Technical documentation
Cross-functional collaboration
Strategic thinking
Continuous improvement mindset
Communication and presentation skills

SUCCESS MEASURES:

The Senior Service Desk Technician will be measured on:

Reduction in Tier 2 and Tier 3 escalations
Improvement in First Contact Resolution (FCR)
Reduction in Mean Time to Resolution (MTTR)
Knowledge article creation and adoption
Team technical skill development and training effectiveness
Incident trend reduction through problem management initiatives
Customer satisfaction (CSAT) performance
SLA compliance
Process improvement implementation and governance effectiveness

This position serves as the technical backbone of the Service Desk operation, ensuring analysts are equipped to resolve issues at the lowest support tier possible while continuously improving the organization's technical support capabilities.

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Staffing Company - Operating Systems Inc. (OSI)

OSI provides technical services on either a project basis, long-term support basis or permanent basis for midsize to Fortune 500 companies located in the Houston area. Since 1989, we have placed employees in all levels of support and services ranging from entry-level technicians to high-level application programmers.
OSI offers a compensation package including:

- Compensation: OSI consistently pays a higher percentage of gross billing rate than its competitors; in most cases up to 75% of the client's billing rate
- Medical Insurance: Company paid medical insurance; optional coverage available for spouse and children
- Long term Disability
- 401K
- Workers Compensation Insurance

For more information on OSI, please visit our website at www.osihouston.com.

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Job Types: Full-time, Contract

Pay: $30.00 - $40.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance

Application Question(s):

Are you located in the Houston area?

Experience:

Citrix Virtual Desktop: 5 years (Preferred)
technical escalation point for support teams: 3 years (Preferred)
training technical support personnel: 3 years (Preferred)
ITIL-based service management environment: 5 years (Preferred)
Service Desk: 5 years (Preferred)
Microsoft 365: 5 years (Preferred)
Windows11 Enterprise: 3 years (Preferred)
Device imaging, deployment and lifecycle management: 5 years (Preferred)
BitLocker Endpoint Encryption: 5 years (Preferred)
Active Directory: 5 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

service analyst jobs in houston, tx

Senior Service Desk Analyst

Jr. System Administrator

Supply Chain Analyst

AT&T UID Analyst

Operation Analyst

Data Analyst I

HRIS Analyst

EHR System Analyst - Professional Billing

Billing Analyst I

IT Project Analyst

Clinic Admissions Associate

Data Analyst

Quality Assurance Analyst

GxP Lab Computing Analyst

Recruiter Coordinator Analyst

Functional Analyst II

Quality Analyst

Business Analyst & Operations Lead

Operations Analyst

Integration Analyst I - Primoris Energy Services - Houston, Texas

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