Top 2337 Service representative Jobs in Houston, Tx

Call Center Supervisor
A1 Plus Electrical, Plumbing and Air —Houston, TX
- Full-time
- Background check
- Spanish
- 11+ years
- Health insurance
- 401(k)
Quick Apply
8d
Sales Representative
Maddox Industrial Transformer —Houston, TX
- $88,800 - $92,600 a year
- Full-time
- Writing skills
- 11+ years
- Computer skills
Quick Apply
Customer Service Representative
Insperity —Houston, TX
- $55,000 a year
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Health insurance
- Dental insurance
9d
Inside Service Sales Representative
Atlas Copco Group —Houston, TX
- $58,000 - $65,000 a year
- Hybrid work
- Spanish
- Oracle
- Microsoft Outlook
- Disability insurance
- Health insurance
Financial Service Representative II
PRIMEWAY FEDERAL CREDIT UNION —Houston, TX
- Extended hours
- Spanish
- Mid-level
- High school diploma or GED
Customer Service Representative
Smart Pool Startup —Houston, TX
- $23.13 - $27.85 an hour
- Temporary
- Remote
- Computer literacy
- Writing skills
- US work authorization
- On-the-job training
- Work from home
Quick Apply
2d
Patient Access Representative (REMOTE)
Aveanna Healthcare —Houston, TX
- $18 - $19 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- Paid holidays
- Health insurance
Quick Apply
5d
AR Call Representative 1
Performance Home Medical —Houston, TX
- Full-time
- Remote
- Entry level
- AD&D insurance
- Paid holidays
Quick Apply
CUSTOMER SERVICE REPRESENTATIVE III
City of Houston, TX —Houston, TX
- $21.88 - $26.00 an hour
- Full-time
- Military
- Pass drug screening
- Office
5d
Patient Access - Phone Scheduling Representative
Texas ENT Specialists —Houston, TX
- Part-time
- Remote
- 1 year
- Communication skills
- Entry level
- Opportunities for advancement
Quick Apply
8d
Customer Service Representative
PFS Group —Houston, TX
- Full-time
- Background check
- Spanish
- Computer literacy
- Disability insurance
- Health insurance
Customer Support Representative (Hybrid)
Homebase —Houston, TX
- Full-time
- Hybrid work
- Background check
- Office
- Fair chance
- Commuter assistance
- Paid parental leave
8d
Patient Access Representative - Mobile
Texas Children's Hospital —Houston, TX
- Full-time
- Hospital
- Customer service
- High school diploma or GED
13d
Inbound Educational Call Center (Full-Time - Remote)
Huntington Learning Corporation —Houston, TX
- Part-time
- Remote
- Spanish
- Computer literacy
- English
- Paid training
- Health insurance
Quick Apply
Client Services Representative
Baker Tilly Vantagen, LLC —Houston, TX
- $18.95 - $33.00 an hour
- Full-time
- Remote
- HIPAA
- Research
- High school diploma or GED
Quick Apply
4d
Customer Service Representative
Gulf Electroquip —Houston, TX
- $25 - $35 an hour
- Full-time
- Research
- Mid-level
- Communication skills
Quick Apply
Customer Service Representative
GAS Global Services —Houston, TX
- $30 - $35 an hour
- Monday to Friday
- Spanish
- Computer literacy
- Mid-level
Quick Apply
Order Entry Representative
Visual Comfort & Co. —Houston, TX
- $24 an hour
- Weekends as needed
- Office
- High school diploma or GED
- US work authorization
- Paid holidays
- Disability insurance
Customer Service Representative
Heidelberg Materials —Houston, TX
- $24 an hour
- Full-time
- Spanish
- Office
- Windows
- Health savings account
- AD&D insurance
11d
Customer Service Representative
Million Air —Houston, TX
- $21 - $23 an hour
- Weekends as needed
- Background check
- Spanish
- Clean driving record
- Health insurance
- Dental insurance

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Call Center Supervisor

A1 Plus Electrical, Plumbing and Air -
Houston, TX

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Health insurance
401(k)
Paid time off
401(k) matching

Qualifications

Optimizing workflow processes
Vendor relationship building
Spanish
Managing teams in a customer support role
Coaching
Lead generation
English
Team development
Analysis skills
Sales performance monitoring (sales process improvement strategies)
Continuous improvement
Attention to detail
Data quality monitoring
Quality improvement
Computer skills
Data accuracy checks
AI-driven automation
Customer information system software
Team motivation (leadership skill)
Technical Proficiency
Quality data entry
Analytics
Customer data entry

Full Job Description

Company Overview

A1 Plus Electrical, Plumbing and Air is a locally owned, family-operated business dedicated to providing top-quality electrical, plumbing, heating, cooling, and generator services to the Houston community. With over 17 years of experience, we pride ourselves on delivering reliable, professional solutions that keep homes comfortable and safe.

Overview

We are seeking a sharp, adaptable Call Center Supervisor to lead our customer service team through an exciting transition. A1 Plus uses a hybrid of human and AI-powered call handling for incoming calls, which means this is not a traditional phone-queue supervisor role. Instead, you will lead a small, high-impact team of customer service representatives whose focus is quality, accuracy, and revenue — auditing AI-handled bookings, managing escalations, recovering at-risk customers, and proactively driving booked work. Your leadership will ensure our customers receive a seamless experience and that our move to an AI-first model strengthens, rather than dilutes, our reputation for prompt, professional service.

Duties

Lead, coach, and develop a team of 3-4 customer service representatives in redefined roles focused on booking quality, exception handling, customer recovery, and outbound revenue
Audit AI-generated bookings for accuracy — correct trade (HVAC, plumbing, electrical, generator), job type, dispatch scheduling, and customer data — and correct issues before they reach the field
Own day-to-day exception and escalation handling for calls the AI routes to a human, ensuring complex and high-value opportunities are captured
Drive outbound and proactive revenue efforts, including unbooked estimate follow-ups, membership renewals, recall and aging-opportunity calls, and reschedule recovery
Manage the relationship with our AI call-center vendor (Avoca): flag recurring issues, request tuning, track resolution, and hold the vendor accountable to performance standards
Monitor key metrics — booking accuracy, conversion rate, and customer satisfaction on AI-first interactions — and implement improvements
Ensure accurate customer and service data flows cleanly into our systems (ServiceTitan)
Collaborate with technical and dispatch teams to relay customer needs accurately and keep schedules running smoothly
Keep the team engaged, clear on their value, and motivated through an evolving, technology-forward workflow
Ensure that Calls are classified properly in ServiceTitan and any 3rd party lead generator

Requirements

Proven experience in a customer service, call center, or operations role, ideally within a home services, trades, or other technical environment
Strong leadership skills with the ability to motivate, coach, and develop a team through change
Comfort working alongside technology and AI tools, with the judgment to recognize when an automated system is performing well and when it needs intervention
Excellent communication skills in English; bilingual (English/Spanish) abilities are a strong plus for serving our diverse community
Proficiency with computers, data entry, and CRM systems (ServiceTitan experience is advantageous but not required; training provided)
A quality-and-accuracy mindset, with the attention to detail to catch errors before they affect customers or technicians
Analytical skills to interpret performance data and turn it into process improvements
A proactive, revenue-minded approach — someone who sees freed-up capacity as an opportunity to grow the business, not just answer calls

Join us as a Call Center Supervisor and help lead A1 Plus into the next generation of customer service. We value adaptable, energetic leaders who thrive in a fast-paced, evolving environment and are eager to make a measurable impact on both our customers' experience and our growth.

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

service representative jobs in houston, tx

Call Center Supervisor

Sales Representative

Customer Service Representative

Inside Service Sales Representative

Financial Service Representative II

Customer Service Representative

Patient Access Representative (REMOTE)

AR Call Representative 1

CUSTOMER SERVICE REPRESENTATIVE III

Patient Access - Phone Scheduling Representative

Customer Service Representative

Customer Support Representative (Hybrid)

Patient Access Representative - Mobile

Inbound Educational Call Center (Full-Time - Remote)

Client Services Representative

Customer Service Representative

Customer Service Representative

Order Entry Representative

Customer Service Representative

Customer Service Representative

I want to receive the latest job alert for service representative in houston, tx

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