Top 2637 Small business Jobs in Houston, Tx

Call Center Supervisor
A1 Plus Electrical, Plumbing and Air —Houston, TX
- Full-time
- Background check
- Spanish
- 11+ years
- Health insurance
- 401(k)
Quick Apply
13d
Arcade Technician Supervisor
Round One Entertainment, Inc. —Houston, TX
- $21.00 - $22.75 an hour
- Overtime
- Background check
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Health Insurance Sales Professional
The Hypo Group —Houston, TX
- $50,000 - $120,000 a year
- Full-time
- Hybrid work
- English
- High school diploma or GED
- US work authorization
- Paid training
- Health insurance
Quick Apply
6h
Automotive Sales Consultant
EchoPark Automotive —Stafford, TX
- $90,000 a year
- Full-time
- Dealership
- Entry level
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
9d
Membership Sales Representative
National Federation of Independent Business (NFIB) —Spring, TX
- $80,000 - $200,000 a year
- Full-time
- Entry level
- Under 1 year
- Paid training
- Mileage reimbursement
Quick Apply
10d
Dog Walker
Lucy Goo Pet Sitting LLC —Houston, TX
- $20 - $30 an hour
- Part-time
- Reliable transportation
- Entry level
Quick Apply
Store Associate
CVS Health —Houston, TX
- $15 - $19 an hour
- Full-time
- No high school diploma
- High school diploma or GED
- 16+ years old
- Health insurance
- Dental insurance
Appointment Setter
Wealthy Leadership Inc. —Houston, TX
- $900 - $1,800 a week
- Part-time
- Remote
- Mid-level
Quick Apply
Customer Support Representative (Hybrid)
Homebase —Houston, TX
- Full-time
- Hybrid work
- Background check
- Office
- Fair chance
- Commuter assistance
- Paid parental leave
13d
Kitchen Assistant - Meal Packaging
EatFlavorly LLC —Houston, TX
- $16 an hour
- Full-time
- Restaurant
- Entry level
- Under 1 year
- Paid time off
- Opportunities for advancement
Quick Apply
File Clerk
Sciolex Corporation —Houston, TX
- $17.75 an hour
- Full-time
- English
- Office
- High school diploma or GED
Mail Clerk
Sciolex Corporation —Houston, TX
- $18.44 an hour
- Full-time
- English
- Office
- High school diploma or GED
ATV Tour Guide - Outdoor Adventure Park
HTX Adventure Park —Houston, TX
- From $150 a day
- Part-time
- CPR Certification
- Customer service
- First Aid Certification
Quick Apply
2d
Retail Cashier
Ace Hardware —Houston, TX
- 8 hour shift
- Ability to lift 50 pounds
- In-person
- Entry level
- Health insurance
- 401(k)
Quick Apply
7d
Team Member
El Bolillo Bakery —Houston, TX
- $9 - $15 an hour
- Overtime
- Spanish
- Basic math
- Bakery
- Paid training
- Health insurance
Quick Apply
Boutique Associate
Ace Hardware —Houston, TX
- $10 - $14 an hour
- 8 hour shift
- Ability to lift 50 pounds
- In-person
- Entry level
- Paid training
- Health insurance
Quick Apply
Administrative Assistant II
WCL Group —Houston, TX
- $23 - $29 an hour
- Contract
- Hybrid work
- Mid-level
- Office
- Travel
Sales Associate
Ace Hardware —Houston, TX
- 8 hour shift
- Ability to lift 50 pounds
- In-person
- Entry level
- Health insurance
- 401(k)
Quick Apply
7d
Receptionist
Atria Senior Living - Westchase —Houston, TX
- $13.00 - $15.60 an hour
- Part-time
- CPR Certification
- Basic math
- High school diploma or GED
- Paid holidays
- Health insurance
Administrative Clerk
Sciolex Corporation —Houston, TX
- $17.75 an hour
- Full-time
- English
- Office
- High school diploma or GED

I want to receive the latest job alert for small business in houston, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

small business jobs near houston, tx

Call Center Supervisor

A1 Plus Electrical, Plumbing and Air -
Houston, TX

Quick Apply

Job Details

Full-time
13 days ago

Benefits

Health insurance
401(k)
Paid time off
401(k) matching

Qualifications

Optimizing workflow processes
Vendor relationship building
Spanish
Managing teams in a customer support role
Coaching
Lead generation
English
Team development
Analysis skills
Sales performance monitoring (sales process improvement strategies)
Continuous improvement
Attention to detail
Data quality monitoring
Quality improvement
Computer skills
Data accuracy checks
AI-driven automation
Customer information system software
Team motivation (leadership skill)
Technical Proficiency
Quality data entry
Analytics
Customer data entry

Full Job Description

Company Overview

A1 Plus Electrical, Plumbing and Air is a locally owned, family-operated business dedicated to providing top-quality electrical, plumbing, heating, cooling, and generator services to the Houston community. With over 17 years of experience, we pride ourselves on delivering reliable, professional solutions that keep homes comfortable and safe.

Overview

We are seeking a sharp, adaptable Call Center Supervisor to lead our customer service team through an exciting transition. A1 Plus uses a hybrid of human and AI-powered call handling for incoming calls, which means this is not a traditional phone-queue supervisor role. Instead, you will lead a small, high-impact team of customer service representatives whose focus is quality, accuracy, and revenue — auditing AI-handled bookings, managing escalations, recovering at-risk customers, and proactively driving booked work. Your leadership will ensure our customers receive a seamless experience and that our move to an AI-first model strengthens, rather than dilutes, our reputation for prompt, professional service.

Duties

Lead, coach, and develop a team of 3-4 customer service representatives in redefined roles focused on booking quality, exception handling, customer recovery, and outbound revenue
Audit AI-generated bookings for accuracy — correct trade (HVAC, plumbing, electrical, generator), job type, dispatch scheduling, and customer data — and correct issues before they reach the field
Own day-to-day exception and escalation handling for calls the AI routes to a human, ensuring complex and high-value opportunities are captured
Drive outbound and proactive revenue efforts, including unbooked estimate follow-ups, membership renewals, recall and aging-opportunity calls, and reschedule recovery
Manage the relationship with our AI call-center vendor (Avoca): flag recurring issues, request tuning, track resolution, and hold the vendor accountable to performance standards
Monitor key metrics — booking accuracy, conversion rate, and customer satisfaction on AI-first interactions — and implement improvements
Ensure accurate customer and service data flows cleanly into our systems (ServiceTitan)
Collaborate with technical and dispatch teams to relay customer needs accurately and keep schedules running smoothly
Keep the team engaged, clear on their value, and motivated through an evolving, technology-forward workflow
Ensure that Calls are classified properly in ServiceTitan and any 3rd party lead generator

Requirements

Proven experience in a customer service, call center, or operations role, ideally within a home services, trades, or other technical environment
Strong leadership skills with the ability to motivate, coach, and develop a team through change
Comfort working alongside technology and AI tools, with the judgment to recognize when an automated system is performing well and when it needs intervention
Excellent communication skills in English; bilingual (English/Spanish) abilities are a strong plus for serving our diverse community
Proficiency with computers, data entry, and CRM systems (ServiceTitan experience is advantageous but not required; training provided)
A quality-and-accuracy mindset, with the attention to detail to catch errors before they affect customers or technicians
Analytical skills to interpret performance data and turn it into process improvements
A proactive, revenue-minded approach — someone who sees freed-up capacity as an opportunity to grow the business, not just answer calls

Join us as a Call Center Supervisor and help lead A1 Plus into the next generation of customer service. We value adaptable, energetic leaders who thrive in a fast-paced, evolving environment and are eager to make a measurable impact on both our customers' experience and our growth.

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

small business jobs in houston, tx

Call Center Supervisor

Arcade Technician Supervisor

Health Insurance Sales Professional

Automotive Sales Consultant

Membership Sales Representative

Dog Walker

Store Associate

Appointment Setter

Customer Support Representative (Hybrid)

Kitchen Assistant - Meal Packaging

File Clerk

Mail Clerk

ATV Tour Guide - Outdoor Adventure Park

Retail Cashier

Team Member

Boutique Associate

Administrative Assistant II

Sales Associate

Receptionist

Administrative Clerk

I want to receive the latest job alert for small business in houston, tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected