Top 12566 Supervisor, call center services Jobs in Houston, Tx

Supervisor, Support & Retention
Insperity —Kingwood, TX
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Operations Compliance Manager
Titan Genealogy & Property Research, LLC —Houston, TX
- $55,000 a year
- Full-time
- Writing skills
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Audit Supervisor
Sysco —Houston, TX
- $97,400 - $146,200 a year
- CPA
- 5 years
- Finance
11d
Manager of Talent Acquisition
Texas Childrens Hospital —Houston, TX
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
- Health insurance
Retail Center Manager
PRIMEWAY FEDERAL CREDIT UNION —Houston, TX
- Extended hours
- Writing skills
- Office
- Business development
Customer Service Manager, Airport Customer Experience - IAH
American Airlines —Houston, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Remote Call Center Agent
Jerry.ai —Houston, TX
- $19 - $21 an hour
- 8 hour shift
- Remote
- Mid-level
- 2 years
- Paid parental leave
- Health insurance
Quick Apply
5d
Supervisor Patient Access - Mobile
Texas Children's Hospital —Houston, TX
- Full-time
- Mid-level
- High school diploma or GED
- Associate's degree
211 Texas/United Way HELPLINE Supervisor (Weekends)
UNITED WAY OF GREATER HOUSTON —Houston, TX
- $31.25 - $33.00 an hour
- Part-time
- Mid-level
- Bachelor's degree
- Psychology
Quick Apply
Inbound Call Center
The CAJ2 Group —Houston, TX
- Research
- High school diploma or GED
- Analysis skills
Call Center Agent
Houston Zoo —Houston, TX
- Full-time
- Writing skills
- Mid-level
- High school diploma or GED
- Free parking
- Health savings account
Quick Apply
Customer Experience Manager
Visual Comfort & Co. —Houston, TX
- $110,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Call Center Representative-Remote TX Resident
OrthoLoneStar —Houston, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
Concierge Manager
april —Houston, TX
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Management
- 5 years
- US work authorization
Customer Support Representative (Hybrid)
Homebase —Houston, TX
- $20 - $22 an hour
- Full-time
- Hybrid work
- Background check
- Office
- Fair chance
- Commuter assistance
- Paid parental leave
Manager, Customer Education
NAVEX —Houston, TX
- $125,000 a year
- Full-time
- Hybrid work
- Research
- Office
- 3 years
1d
Service Coordinator
Carrier —Missouri City, TX
- $64,500 - $129,500 a year
- Full-time
- Mid-level
- Microsoft Office
- High school diploma or GED
- Wellness program
- Paid jury duty
Administrative Support Services Supervisor, Forensics
The Harris Center for Mental Health and IDD —Houston, TX
- From $69,901 a year
- Full-time
- 5 years
- Word processing
- Mid-level
- Paid time off
- Employee assistance program
Contact Center Representative - Work From Home
AWL Insurance Agency —Houston, TX
- Part-time
- Remote
- Computer literacy
- Computer skills
- Leadership
- Work from home
- Opportunities for advancement
Supervisor, Patient Support Services
Baylor College of Medicine —Houston, TX
- $57,320 - $67,435 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Bachelor's degree
4d

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Supervisor, Support & Retention

Insperity -
Kingwood, TX

Apply Now

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Vendor relationship building
Employee relationship building
Life & Health Insurance License

Full Job Description

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

Supervisor, Support & Retention

SUMMARY

This position is responsible for representing and providing service for the Insperity Insurance Services (IIS) programs; guided by policy and focused on daily operations.

ESSENTIAL FUNCTIONS

Supervises IIS product support and client retention personnel.
Analyzes marketplace in order to determine viable vendors.
Performs market research in order to ensure competitiveness of IIS offerings.
Collaborates with Sales Teams and to verify that services offered meet or exceed market needs.
Works with vendors and Internal Teams to create and/or maintain process/procedure/data integration for service delivery.
Monitors process to verify service delivered is efficient and cost effective.
Works with carrier/vendor partners to monitor, evaluate and enhance client onboarding and service experience.
Coordinates with carrier and broker partners to ensure clear data communication.
Provides oversight to the Agency Management Systems, including;
Collaboration with the vendor and internal partners
System administration and support
Training of the IIS sales and operations personnel
Report management
System documentation
Data integrity
Initiates and maintains a productive working relationship with internal and external clients, carriers and vendors.
Identifies process needs and assists with implementation and revising processes as necessary.
Delivers effective product training for the IIS Sales and Service organizations, to include the quoting and submission process for new business.
Collaborates with IIS Product Manager to maintain a product and procedural training manual to be used by the IIS sales and operations personnel.
Acts as a product line expert and maintain a thorough knowledge of industry product features and benefits as well as industry product trends.
Provides product expertise to various internal areas, including, IIS sales and marketing, Legal and Finance.
Stays informed of industry trends, markets and carrier submission processes.
Gathers information, analyzes data trends, identifies root causes and make recommendations.
Maintains familiarity with state laws to properly transact business within a state.
Responds to escalated product (coverage) questions or inquiries.

SUPERVISORY RESPONSIBILITY

Supervises others: Yes

OTHER RESPONSIBILITIES

Assists in the accomplishment of Insperity Company goals.
Helps other employees to accomplish Insperity Company goals.
Performs other duties as may be assigned by department supervisor.
Participates in the Disaster Recovery plan as required.

EDUCATION / EXPERIENCE REQUIREMENTS

Bachelor’s Degree or equivalent experience is required.
Three to five years of experience in insurance field is preferred.

LICENSES / CERTIFICATIONS

Property & Casualty License is preferred.

Life, Accident & Health License is required.

KNOWLEDGE / SKILLS

Demonstrated ability to support the execution and deployment of sales, service and operational strategies, including the measurement of results.
Extensive knowledge and application of federal, state, and local laws and regulations as relates to insurance programs.
Able to establish working relationships and interact effectively with a wide range of people; work independently with limited direction; and maintain effective work relations with those encountered in the course of employment. Ability to coordinate print, online, and other communications projects from start to finish.
Ability to plan, organize and coordinate multi-faceted projects, organize workflow under narrow time limitations. Ability to read, analyze, and interpret benefits plan documents.
Intermediate proficiency in Microsoft Office suite, Adobe Acrobat document-sharing software, Internet software, and database software. Familiarity with Internet and intranet environments, HTML, and authoring tools a plus.
Communicates tactfully and effectively, verbally and in writing, and maintains effective work relations with those encountered in the course of employment.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Apply Now

Refine Your Search

supervisor, call center services jobs in houston, tx

Supervisor, Support & Retention

Operations Compliance Manager

Audit Supervisor

Manager of Talent Acquisition

Retail Center Manager

Customer Service Manager, Airport Customer Experience - IAH

Remote Call Center Agent

Supervisor Patient Access - Mobile

211 Texas/United Way HELPLINE Supervisor (Weekends)

Inbound Call Center

Call Center Agent

Customer Experience Manager

Call Center Representative-Remote TX Resident

Concierge Manager

Customer Support Representative (Hybrid)

Manager, Customer Education

Service Coordinator

Administrative Support Services Supervisor, Forensics

Contact Center Representative - Work From Home

Supervisor, Patient Support Services

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