Top 89 Virtual call center Jobs in Houston, Tx

Customer Service Advocate
UnitedHealthcare —Sugar Land, TX
- $18 - $32 an hour
- 8 hour shift
- Remote
- 18 years or older
- Sales
- Pass drug screening
- Paid training
1d
Virtual Customer Care
Hayward Roofing —Houston, TX
- $30 - $37 a month
- Full-time
- Remote
- Communication skills
- Entry level
Quick Apply
10d
Contact Center Representative - Work From Home
AWL —Houston, TX
- Part-time
- Remote
- Computer literacy
- Computer skills
- Leadership
- Work from home
- Opportunities for advancement
Quick Apply
Customer Care Advisor
NCD —Houston, TX
- $17.50 - $18.50 an hour
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- Typing
- Paid training
- Disability insurance
Quick Apply
11d
Pharmacy Tech Support / Call Center Rep (Remote Work from Home)
IQVIA —Houston, TX
- $18 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Work from home
4d
Medical Biller/Claims Processing - Patient Support Representative (Home-Based)
IQVIA —Houston, TX
- $23 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Work from home
4d
Texas Remote Customer Service Representative
notifyMD —Houston, TX
- $16 an hour
- Weekends as needed
- Remote
- English
- Windows
- Typing
- Health insurance
- Dental insurance
Quick Apply
Contact Center Representative - Work From Home
AWL Insurance Agency —Houston, TX
- Part-time
- Remote
- Computer literacy
- Computer skills
- Leadership
- Work from home
- Opportunities for advancement
Contact Center Representative
Systems Integration, Inc. —Houston, TX
- Seasonal
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply
Customer Service Representative - Part Time (Remote)
GETIX HEALTH —Houston, TX
- $17 an hour
- Part-time
- Remote
- Spanish
- HIPAA
- English
Quick Apply
Healthcare Customer Service Specialist (REMOTE)
GetixHealth —Houston, TX
- $17 an hour
- Full-time
- Remote
- Spanish
- HIPAA
- Research
- AD&D insurance
- Disability insurance
Quick Apply
Global Care Consultant
UnitedHealthcare —Houston, TX
- $20 - $36 an hour
- 8 hour shift
- Remote
- 18 years or older
- Spanish
- Microsoft Outlook
- Travel reimbursement
- On-the-job training
1d
Customer Service Representative - Seasonal
Williams-Sonoma Inc. Customer Care Centers —Houston, TX
- $15 an hour
- Seasonal
- Remote
- Residential
- 1 year
- Communication skills
- Work from home
- Employee discount
Remote Leasing Professional
EMERGE LIVING LLC —Houston, TX
- $25 an hour
- Weekends as needed
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Remote Healthcare Customer Service Representative - Bilingual
Alorica —Humble, TX
- Full-time
- Remote
- Bilingual
- Residential
- High school diploma or GED
- Paid training
- Health savings account
Contingent HR Assistant (Fully Remote)
Ansafone Contact Centers LLC —Houston, TX
- Full-time
- Remote
- Mid-level
- Data entry
- 2 years
Customer Service Representative - 1145
Security Mutual Life Insurance —Houston, TX
- $19.02 - $21.03 an hour
- Overtime
- Remote
- Microsoft Word
- Spanish
- Mid-level
Quick Apply
Client Service Representative - Operations
HealthHelp - A WNS Company —Houston, TX
- $16 an hour
- 8 hour shift
- Remote
- Microsoft Outlook
- HIPAA
- Windows
- AD&D insurance
- Paid holidays
Quick Apply
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Houston, TX
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Bilingual English and Spanish Global Care Consultant
UnitedHealthcare —Houston, TX
- $20 - $36 an hour
- 8 hour shift
- Remote
- 18 years or older
- Spanish
- Microsoft Outlook
- Travel reimbursement
- On-the-job training
2d

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Customer Service Advocate

UnitedHealthcare -
Sugar Land, TX

Apply Now

Job Details

Full-time
$18 - $32 an hour
1 day ago

Benefits

Paid training

Qualifications

Windows
Desktop applications
Individual consumer customer service

Full Job Description

This position is Remote in Eastern, Central, or Mountain Time Zone. You will have the flexibility to work remotely* as you take on some tough challenges.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our healthcare system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing new customers. You'll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am-5:00pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer a comprehensive up to 7 weeks paid training program, held Monday through Friday from 8:30 AM to 5:00 PM CST (schedule subject to change). Please note that 100% attendance is required throughout the training period to ensure your success in the role. Training will be on camera and conducted virtually from your home.

Watch this video to understand the expectations of being a remote worker with UnitedHealthcare.

This video features some of our Consumer Service team members sharing insights on the best parts of their job, as well as the challenges. You'll also hear about the culture and career pathing opportunities at UnitedHealthcare.

Primary Responsibilities:

Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Support customers in confidently navigating myuhc.com and other UnitedHealth Group websites, while encouraging and reassuring them to become self-sufficient by using our digital self-service tools and resources.
Serve as a key support resource across multiple Medicaid markets

This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
2+ years of customer service or relevant experience analyzing and solving issues/concerns
Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am-5:00pm CST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
Sales or account management experience
Experience supporting or working with Medicaid members
Experience working in a high-volume call center

Telecommuting Requirements:

Reside within Eastern, Central, or Mountain Time Zone
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO

Apply Now

Refine Your Search

virtual call center jobs in houston, tx

Customer Service Advocate

Virtual Customer Care

Contact Center Representative - Work From Home

Customer Care Advisor

Pharmacy Tech Support / Call Center Rep (Remote Work from Home)

Medical Biller/Claims Processing - Patient Support Representative (Home-Based)

Texas Remote Customer Service Representative

Contact Center Representative - Work From Home

Contact Center Representative

Customer Service Representative - Part Time (Remote)

Healthcare Customer Service Specialist (REMOTE)

Global Care Consultant

Customer Service Representative - Seasonal

Remote Leasing Professional

Remote Healthcare Customer Service Representative - Bilingual

Contingent HR Assistant (Fully Remote)

Customer Service Representative - 1145

Client Service Representative - Operations

Spanish Bilingual Remote Customer Service Representative

Bilingual English and Spanish Global Care Consultant

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