Job Summary
The Community Manager partners with the Corporate and On-Site staff to fulfill the organization’s mission of providing housing + supportive services to low-income populations. This role effectively manages the day-to-day operations, finances, maintenance, compliance & resident relations/resident programs of each assigned property.
The Community Manager provides supervision of the overall operations that occur within an assigned New Hope Housing property, while managing administrative functions and ensuring NHH high standards of maintenance.
The Community Manager (CM) supports and executes the organization’s mission and strategies related to property management operations by coaching team members, implementing the policies, procedures, and practices. The CM’s support and strategies enable each property to meet and exceed budgeted financial goals, achieve operational performance objectives, ensure compliance with all regulations, meaningful and successful resident programs, excellently maintained properties, and superior customer service. Additionally, this position is responsible for promoting and acting in accordance with the New Hope culture, in providing a superior standard of affordable permanent supportive housing and to ensure our workplace excellence is experienced by all team members.
The Community Manager supervises the building staff:
- SRO Community Managers will supervise: office assistant (1), community support specialist (1), front desk receptionists (1 full-time, 3-5 part-time), and building maintenance technician.
- NHH Reed Community Manager will supervise: office assistant, leasing Assistant (1 full-time, 1 part-time), Building Maintenance Supervisor (1) and porter (1).
- NHH Avenue J & Savoy's Community Manager will supervise: Resident Services Coordinator (1) & a Building Maintenance Technician (1)
- The Community Manager also supervises the contracted housekeeper assigned to their building.
Salary:
The starting salary for this position is $28 per hour. Following a 90‑day evaluation period, there is potential for the annual salary to increase to a range of $59,000 to $62,000.
Duties and Responsibilities
BUILDING TEAMS
- CM’s collaborate with their assigned District Manager Management to implement strategies, plans, processes, and procedures. This includes on-boarding and training process for new hires, maximizing efficiencies and effectiveness for the day-to-day operations and employee engagement.
- Promptly inform supervisor of employee and resident issues and effectively communicate on a regular basis with supervisor to provide updates on community operations and issues.
- Implement and ensure completion of on-going staff training along with counseling and guidance as needed. Document employee performance and take action when necessary.
- Ensure consistent on-site management and staff compliance with company policies, procedures and industry regulations (i.e., Fair Housing, OSHA, Safety, etc.).
- Attain knowledge of the current legal responsibilities of assigned properties.
- Inspects property common areas, model and vacant units on a regular basis and complete the internal inspection document.
- Ensure all required weekly, monthly, and quarterly reports are completed accurately and in a timely manner.
- Work with internal support departments and on-site teams to conduct research and analysis to achieve or exceed budgeted expectations.
- Develop and maintain positive working relationships with internal and external customers.
- Maintain safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations.
- Provide quality service by enforcing quality and customer service standards.
COLLABORATIONS
- Work collaboratively with all partners to ensure effective and smooth operations. Handle property level issues; identify current process shortcoming and partner needs.
COMPLIANCE
- Work with the Director of Compliance to ensure property compliance with all local, state, federal and licensing rules and regulations associated with the operations of the buildings under their scope of authority at all times.
- Maintain working knowledge of NHH policies, procedures and specific program compliance for assigned sites.
- Review all application, annual re-certifications and move-in file documentation in accordance with NHH policies and specific program compliance for assigned sites prior to submission to compliance.
- Complete, review and compare the quarterly compliance reports (TDHCA/COH) for thoroughness and accuracy prior to submissions to compliance.
- Conduct file audit preparation and physical inspections, to ensure property compliance with all rules and regulations.
- Work with Resident Programs to track and ensure proper and complete reporting of all Compliance Services required by property
FINANCIALS
- Collaborate with the District Manager to ensure budgets are thoroughly reviewed and attainable. Implement community budgets and ensure optimum operation and financial performance of assigned communities. Assist in preparation of annual budgets, goals and objectives.
- Manage the overall financial performance by increasing revenues and controlling expenses while maintaining Company standards.
- Conduct rent collection activities including timely collection of rent, deposits, fees, etc., along with timely bank deposits and eviction proceedings.
- Manage delinquency on a weekly basis in accordance with established goals; keep expenses in line with the budget.
- Purchase necessary equipment and supplies for the community in a timely manner.
- Maintain the accurate accounting of all on-site transactions such as rental payments, move-ins, move-outs, resident demographics, lease renewals, recertifications, etc.
- Manage petty cash for property management and resident programs department; ensure accurate and separate reporting.
MAINTENANCE
- Interacts closely with the service team to manage property maintenance programs including promptly and courteously responses to resident requests for maintenance, providing an adequate supply of make ready apartments to meet the leasing efforts, and ensuring property appearance meets or exceeds site standards.
- Demonstrates solid understanding of apartment maintenance practices including facilities management, contract administration, and vendor relationships. Work with community maintenance and ensure capital improvements are completed to maintain and preserve asset integrity.
- Conduct regular physical inspections (exterior, interior, and vacancies), inventories, landscaping and sprinkler system, and other physical entities to identify and control or eliminate potential safety hazard and concerns to ensure quality aesthetics in exterior parts of the community. Request bids for improvements, including all capital improvements.
- Inspects maintenance repairs and available units for readiness, as well as recently vacated units to assess needed repairs and replacement.
RESIDENT SERVICES
- Ensure successful and robust programs by working with staff and partners to market and create excitement, and manage/host activities as needed.
- Maintain awareness of and passion for programs and services on the property, with dedication to ensuring all resident are engaged and receiving necessary services.
- Manage and support daily activity of Community Support Specialist, including programs and services, referrals to partner agencies, and complete data entry.
- Work with Community Support Specialist to ensure they are aware of and conducting all resident services programs held in their community.
TEAM BUILIDING
- Optimizing the use of personnel resources by hiring, training, empowering and motivating team members and implementing corrective measures as needed.
- Evaluates performance of individual staff members.
- Provides professional and positive leadership to team members.
- Assists in the resolution of resident issues or seeks out assistance from Supervisor to resolve.
- Performs the tasks of subordinate associates as needed, including but not limited to leasing units and making units ready for leasing.
- Meets with staff individually and as a group to communicate information and company news, to ensure that directives and goals are mutually understood, and to receive feedback and discussion.
- Receives training as needed for job-related topics.
- Ensures employees follow NHH policies and safety rules; complies with NHH policies for reporting incidents.
- Attend social and other community related events, may entail after-hours participation.
- Foster employee engagement and other initiatives that demonstrate and enhance NHH culture.
- Performs miscellaneous and specially requested tasks.
EMPLOYEE ENGAGMENT:
- Demonstrate strong leadership skills using initiative, independent and collaborative thinking, and interpersonal effectiveness.
- Develop and manage a high-performing team by creating a trusting work environment, providing the proper guidance and tools to achieve high performance, promoting cooperation, recognizing team efforts, coaching through challenges and supporting career path goals.
- Provides clear and concise instructions for effective management of on-site staff.
- Develop and maintain positive working relationships with internal and external customers.
- Convey to those on your Team the high expectations for consistent delivery of our mission to provide life-stabilizing affordable, permanent housing with support services for people who live on very limited income.
GENERAL
- Effectively work in a collaborative manner with different work groups throughout NHH, including, but not limited to, Compliance, Maintenance, Resident Services, and Accounting and Human Resources.
- Ensure compliance with, and follow all organizational systems, programs, training, policies, and procedures as required and comply with relevant legal matters.
- Assist in the development of new residential properties, ensuring new projects support onsite operations’ needs.
- THIS IS AN ON-CALL POSITION. MUST BE AVAILABLE TO WORK AFTER-HOURS, ON WEEKENDS, AND HOLIDAYS, AS NEEDED.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
QUALIFICATIONS
- Bachelor Degree from an accredited college or university (Preferred)
- 2 years of relevant experience may be substituted
- CAM certification or relevant experience required
- Excellent oral and written communication skills – emphasizing grammar and diplomacy.
- Excellent administrative, organizational skills and effective time management.
- Strong customer service orientation.
- Strong knowledge of Fair Housing.
- Ability to interact with a wide variety of people – personnel, residents, local agencies, contractors and owner.
- Sound judgement, accompanied by diplomacy and patience.
- Ability to read and write English fluently and to perform basic intermediate mathematical functions.
- Ability to take initiative; think independently and critically.
- Ability to handle multiple projects simultaneously in a highly demanding environment.
COMPETENCIES
- Change Leadership
- People and Organizational Development
- Collaboration and Influence
- Conflict Management
- Critical Thinking
- Organizing and Planning
- Risk Management
- Decision Making
- Problem Solving
- Results Driven
- Business Acumen
- Communication
- Customer Service
Job Conditions
Due to the nature of this position, the Community Manager must be nimble and able to adapt to new situations quickly; this position experiences frequent interruptions, need for frequent shifting priorities, and urgent deadlines. Requires use of personal vehicle and must be willing to travel to different assignments that may involve long distances with short notice. Requires some evening meetings and out of town travel.
Equipment
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets and fax machines
- Must have access to a personal vehicle and hold a valid state driver’s license and insurance
- Must have a mobile phone with reliable service.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to negotiate a construction site during all phases. Must be able to lift 20 lbs.
NEW HOPE HOUSING, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.
THIS JOB DESCRIPTION DOES NOT CREATE EITHER AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT OF ANY SPECIFIC DURATION. ALL EMPLOYMENT WITH NHHI IS “AT-WILL” MEANING THAT EMPLOYMENT WITH NHHI MAY BE TERMINATED AT ANY TIME, WITH OR WITHOUT NOTICE, FOR ANY REASON OR NO REASON, BY EITHER NHHI OR THE EMPLOYEE.
Job Type: Full-time
Pay: $59,000.00 - $62,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- LIHTC: 1 year (Preferred)
- Property management: 1 year (Preferred)
Work Location: In person
