Top 11 Bilingual customer service manager Jobs in Houston Tx

Team Manager Customer Experience - Temporary - Bilingual Spanish
Alorica —Humble, TX
- Full-time
- Remote
- Spanish
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
7d
Call Center Supervisor
A1 Plus Electrical, Plumbing and Air —Houston, TX
- Full-time
- Background check
- Spanish
- 11+ years
- Health insurance
- 401(k)
Quick Apply
Community Manager & Customer Service
LRNGO —Houston, TX
- Email
- Bilingual
- Communication skills
- Entry level
Bilingual Customer Care Supervisor
APG&E —Houston, TX
- $49,648.67 - $52,000.00 a year
- Full-time
- Spanish
- Mid-level
- Office
Quick Apply
6d
Supervisor, Customer Complaints and Resolution (Night Shift - 1:00pm - 10:00pm Required)
Metropolitan Transit Authority of Houston, Texas —Houston, TX
- Night shift
- Bilingual
- Computer science
- Microsoft Excel
Supervisor, Call Center Services
Metropolitan Transit Authority of Houston, Texas —Houston, TX
- Bilingual
- Computer literacy
- Mid-level
Customer Service Operations Manager
Vallen Distribution, Inc —Houston, TX
- Spanish
- 5 years
- English
Quick Apply
Team Manager, Titles Call Center
Stellantis Financial Services US —Houston, TX
- Overtime
- 5 years
- Mid-level
- Travel
- Opportunities for advancement
Quick Apply
4h
Customer Care Manager - State Farm Agent Team Member
Diego Cervantes - State Farm Agent —Missouri City, TX
- $12 - $15 an hour
- Part-time
- Spanish
- Mid-level
- Office
Quick Apply
Lead Customer Service Representative
A-Better Plumbing —Pearland, TX
- $20 - $23 an hour
- Full-time
- Bilingual
- Background check
- Spanish
Quick Apply
BDC Assistant Manager
Ron Carter Ford —Houston, TX
- Full-time
- Bilingual
- Mid-level
- Driver's License
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Call Center Supervisor
A1 Plus Electrical, Plumbing and Air —Houston, TX
Audit AI-generated bookings for accuracy — correct trade (HVAC, plumbing, electrical, generator), job type, dispatch scheduling, and customer data — and correct…
Quick Apply
211 Texas/United Way HELPLINE Supervisor (Weekends)
UNITED WAY OF GREATER HOUSTON —Houston, TX
Coaches staff on how to answer calls or respond to other channels (email, text, or chat) according to professional standards and protocols.
$31.25 - $33.00 an hour
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
The QA Specialist will monitor inbound/outbound calls and written interactions (email/tickets) to evaluate professionalism, technical accuracy, customer service…
7h
Client Support Manager
Keep it Simple Storage —Columbus, OH
Clearing the morning client inbox and knocking out a few lock-troubleshooting calls. Every incoming client email, every phone call from an owner or manager,…
$50,000 - $65,000 a year
Quick Apply

I want to receive the latest job alert for bilingual customer service manager in houston tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

bilingual customer service manager jobs near houston tx

Call Center Supervisor jobs in Houston, TX

Customer Service Team Lead jobs in Houston, TX

Call Center Representative jobs in Houston, TX

Customer Service Supervisor jobs in Houston, TX

Customer Service Representative jobs in Houston, TX

Customer Service Representative jobs in Pearland, TX

Associate Manager jobs in Houston, TX

Customer Service Manager jobs in Katy, TX

Store Manager jobs in Baltimore, MD

Customer Service Manager jobs in Concord, NC

Customer Service Manager jobs in Stockton, CA

Veteran Service Officer jobs in Minnesota

Creative Manager jobs in Remote

Temporary Service jobs in Birmingham, AL

Customer Service Manager jobs in Honolulu, HI

Security Manager jobs in North Carolina

No Experience jobs in Spring Valley, CA

Japanese Bilingual jobs in Remote

15 Years Old No Experience jobs in Fort Worth, TX

Call Center Supervisor jobs in Orlando, FL

Team Manager Customer Experience - Temporary - Bilingual Spanish

Alorica -
Humble, TX

Apply Now

Job Details

Full-time
7 days ago

Benefits

Health insurance
Dental insurance
401(k)
Employee assistance program
Vision insurance

Qualifications

Customer communication
Computer literacy
High school diploma or GED

Full Job Description

Team Manager Customer Experience - Temporary - Bilingual Spanish

Location : Remote

Employment Type : Temporary

ABOUT US

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

HERE’S WHAT THE JOB REALLY LOOKS LIKE

Performs moderate level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20 – 24 subordinate personnel.

You'll keep the engine running, making sure projects stay on track, processes work the way they should, and teams have what they need to deliver exceptional results. You're the person who sees around corners, anticipates problems, and implements solutions that make everyone's job easier. Your attention to detail and ability to coordinate across teams keeps Alorica operating at the highest level.

HOW YOU’LL MAKE AN IMPACT

Provides regular supervision and mentorship over subordinate staff
Ensure regular and effective communication with subordinate staff on performance, goals, and coaching
Meet metrics and goals to ensure client satisfaction

WHAT YOU’LL ACTUALLY DO

Facilitates daily agent coaching and development sessions in both written and verbal format
Participates in client related activities to include client calibration sessions and project planning
Identify and address agent training needs
Manage team’s time entry to ensure 0% discrepancy rate
Manage program specific performance standards (i.e. AHT, Quality Scores, Sales, etc)
Manage financial implications of attrition and attendance by maintaining program-specific goals
Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing)
Completion of weekly Team Manager Scorecard for review with Operations Manager
Diffuse irate customer calls as applicable
Provide agent support via handling escalated calls, as needed
Maintain up-to-date employee files and documentation
Ensure high level customer service is being practiced by all subordinate staff

WHAT’LL SET YOU UP FOR SUCCESS

High School Diploma or GED required
Completion of Team Manager Onboarding
Considerable experience managing 15 or more employees either in a supervisory role
Excellent oral and written communication skills
Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance
Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives
Successful completion of two management level interview
Time management skills and computer proficiency
Objectivity, professionalism and maturity
Flexibility and demonstrated ability to adapt well in a changing environment
Bachelor’s degree desirable

WHY ALORICA?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

What We Offer:

Competitive base pay with performance-driven incentives
Comprehensive benefits including medical, dental, vision, and 401(k)
Career development through Alorica Academy's open-access courses
Real opportunities to grow within a global organization
Access to our employee assistance program
A collaborative, inclusive culture where innovation happens

Our Values

Bold – We challenge conventions and take smart risks

Relentless – We deliver results, no matter what it takes

Connected – We work as One Alorica because we're stronger together

True – We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.

Apply today!

Location Note: We're currently hiring for this position in: “Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia”.

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

#AloricaUSA #AloricaJobs

Apply Now

Refine Your Search

bilingual customer service manager jobs in houston tx

Team Manager Customer Experience - Temporary - Bilingual Spanish

Call Center Supervisor

Community Manager & Customer Service

Bilingual Customer Care Supervisor

Supervisor, Customer Complaints and Resolution (Night Shift - 1:00pm - 10:00pm Required)

Supervisor, Call Center Services

Customer Service Operations Manager

Team Manager, Titles Call Center

Customer Care Manager - State Farm Agent Team Member

Lead Customer Service Representative

BDC Assistant Manager

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for bilingual customer service manager in houston tx

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected