Top 22 Call center supervisor Jobs in Houston Tx

Call Center Supervisor
A1 Plus Electrical, Plumbing and Air —Houston, TX
- Full-time
- Background check
- Spanish
- 11+ years
- Health insurance
- 401(k)
Quick Apply
211 Texas/United Way HELPLINE Supervisor (Weekends)
UNITED WAY OF GREATER HOUSTON —Houston, TX
- $31.25 - $33.00 an hour
- Part-time
- Mid-level
- Bachelor's degree
- Psychology
Quick Apply
Supervisor I Contact Center - Kelsey Seybold Clinic - Patient Access Center - Remote
Optum —Pearland, TX
- $49,700 - $88,800 a year
- Full-time
- Remote
- Spanish
- Pass drug screening
- Mid-level
Quick Apply
13d
Supervisor, Call Center Services
Metropolitan Transit Authority of Houston, Texas —Houston, TX
- Bilingual
- Computer literacy
- Mid-level
Bilingual Care Manager – Patient Support Call Center -Remote
IQVIA —Houston, TX
- $23 - $24 an hour
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
4d
Supervisor - CS&A Service Delivery (Houston)
United Airlines —Houston, TX
- $79,488.90 - $97,153.10 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
2d
Customer Experience Manager
Visual Comfort & Co. —Houston, TX
- $110,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Manager, Patient Business Services - Call Centers (Onsite)
Memorial Hermann Health System —Houston, TX
- Full-time
- Hospital
- Finance
- Bachelor's degree
Sr. Call Center Manager
Spruce Power —Houston, TX
- Full-time
- 5 years
- Residential
- High school diploma or GED
3d
Call Center Manager - Houston (348/o)
Denovo Review —Houston, TX
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Manager, Retail Contact Center
Wellby Financial —Sugar Land, TX
- Full-time
- Writing skills
- English
- Office
Servicing Operations Manager
FocusOne —Houston, TX
- Full-time
- Finance
- Analysis skills
- Supervising experience
1d
National Client Care Manager
Pet Meadow —Houston, TX
- $85,000 - $90,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
Contact Center Transformation - Manager
PRICE WATERHOUSE COOPERS —Houston, TX
- $99,000 - $232,000 a year
- Management
- 5 years
- Bachelor's degree
- Paid holidays
- Health insurance
CSX - Manager, Contact Center Transformation Strategy&
PRICE WATERHOUSE COOPERS —Houston, TX
- $99,000 - $232,000 a year
- Bachelor's degree
- Mentoring
- Fair chance
- Paid holidays
- Health insurance
Contact Center Operations and Transformation Functional Manager
Deloitte —Houston, TX
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
9d
Contact Center Operations and Transformation Manager
Deloitte —Houston, TX
- $144,000 - $241,000 a year
- Full-time
- Computer Science
- Up to 50% travel
- AWS
BDC Assistant Manager
Ron Carter Ford —Houston, TX
- Full-time
- Bilingual
- Mid-level
- Driver's License
Quick Apply
Customer Experience & Service Transformation Advisory Manager
Accenture —Houston, TX
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance

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211 Texas/United Way HELPLINE Supervisor (Weekends)
UNITED WAY OF GREATER HOUSTON —Houston, TX
Coaches staff on how to answer calls or respond to other channels (email, text, or chat) according to professional standards and protocols.
$31.25 - $33.00 an hour
Quick Apply

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Shared Services Manager
Equitas Health, Inc. —Columbus, OH
Must have reliable transportation and valid driver’s license. The manager leads call center agents, referral specialists, prior authorization specialists, pre-…
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Assistant Manager-Call Center
Kenneth's Hair Salons & Day Spas, Inc. —Columbus, OH
In this role, the Assistant Manager will serve as a primary point of contact for guests, assisting with appointment scheduling, answering inquiries, resolving…
$18.83 - $20.67 an hour
12d

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Call Center Supervisor

A1 Plus Electrical, Plumbing and Air -
Houston, TX

Quick Apply

Job Details

Full-time

Benefits

Health insurance
401(k)
Paid time off
401(k) matching

Qualifications

Optimizing workflow processes
Vendor relationship building
Spanish
Managing teams in a customer support role
Coaching
Lead generation
English
Team development
Analysis skills
Sales performance monitoring (sales process improvement strategies)
Continuous improvement
Attention to detail
Data quality monitoring
Quality improvement
Computer skills
Data accuracy checks
AI-driven automation
Customer information system software
Team motivation (leadership skill)
Technical Proficiency
Quality data entry
Analytics
Customer data entry

Full Job Description

Company Overview

A1 Plus Electrical, Plumbing and Air is a locally owned, family-operated business dedicated to providing top-quality electrical, plumbing, heating, cooling, and generator services to the Houston community. With over 17 years of experience, we pride ourselves on delivering reliable, professional solutions that keep homes comfortable and safe.

Overview

We are seeking a sharp, adaptable Call Center Supervisor to lead our customer service team through an exciting transition. A1 Plus uses a hybrid of human and AI-powered call handling for incoming calls, which means this is not a traditional phone-queue supervisor role. Instead, you will lead a small, high-impact team of customer service representatives whose focus is quality, accuracy, and revenue — auditing AI-handled bookings, managing escalations, recovering at-risk customers, and proactively driving booked work. Your leadership will ensure our customers receive a seamless experience and that our move to an AI-first model strengthens, rather than dilutes, our reputation for prompt, professional service.

Duties

Lead, coach, and develop a team of 3-4 customer service representatives in redefined roles focused on booking quality, exception handling, customer recovery, and outbound revenue
Audit AI-generated bookings for accuracy — correct trade (HVAC, plumbing, electrical, generator), job type, dispatch scheduling, and customer data — and correct issues before they reach the field
Own day-to-day exception and escalation handling for calls the AI routes to a human, ensuring complex and high-value opportunities are captured
Drive outbound and proactive revenue efforts, including unbooked estimate follow-ups, membership renewals, recall and aging-opportunity calls, and reschedule recovery
Manage the relationship with our AI call-center vendor (Avoca): flag recurring issues, request tuning, track resolution, and hold the vendor accountable to performance standards
Monitor key metrics — booking accuracy, conversion rate, and customer satisfaction on AI-first interactions — and implement improvements
Ensure accurate customer and service data flows cleanly into our systems (ServiceTitan)
Collaborate with technical and dispatch teams to relay customer needs accurately and keep schedules running smoothly
Keep the team engaged, clear on their value, and motivated through an evolving, technology-forward workflow
Ensure that Calls are classified properly in ServiceTitan and any 3rd party lead generator

Requirements

Proven experience in a customer service, call center, or operations role, ideally within a home services, trades, or other technical environment
Strong leadership skills with the ability to motivate, coach, and develop a team through change
Comfort working alongside technology and AI tools, with the judgment to recognize when an automated system is performing well and when it needs intervention
Excellent communication skills in English; bilingual (English/Spanish) abilities are a strong plus for serving our diverse community
Proficiency with computers, data entry, and CRM systems (ServiceTitan experience is advantageous but not required; training provided)
A quality-and-accuracy mindset, with the attention to detail to catch errors before they affect customers or technicians
Analytical skills to interpret performance data and turn it into process improvements
A proactive, revenue-minded approach — someone who sees freed-up capacity as an opportunity to grow the business, not just answer calls

Join us as a Call Center Supervisor and help lead A1 Plus into the next generation of customer service. We value adaptable, energetic leaders who thrive in a fast-paced, evolving environment and are eager to make a measurable impact on both our customers' experience and our growth.

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

call center supervisor jobs in houston tx

Call Center Supervisor

211 Texas/United Way HELPLINE Supervisor (Weekends)

Supervisor I Contact Center - Kelsey Seybold Clinic - Patient Access Center - Remote

Supervisor, Call Center Services

Bilingual Care Manager – Patient Support Call Center -Remote

Supervisor - CS&A Service Delivery (Houston)

Customer Experience Manager

Manager, Patient Business Services - Call Centers (Onsite)

Sr. Call Center Manager

Call Center Manager - Houston (348/o)

Manager, Retail Contact Center

Servicing Operations Manager

National Client Care Manager

Contact Center Transformation - Manager

CSX - Manager, Contact Center Transformation Strategy&

Contact Center Operations and Transformation Functional Manager

Contact Center Operations and Transformation Manager

BDC Assistant Manager

Customer Experience & Service Transformation Advisory Manager

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