Top 1514 Center supervisor Jobs in Houston Tx

Call Center Supervisor
A1 Plus Electrical, Plumbing and Air —Houston, TX
- Full-time
- Background check
- Spanish
- 11+ years
- Health insurance
- 401(k)
Quick Apply
DATA CENTER FOREMAN
MP NEXLEVEL LLC —Houston, TX
- Background check
- Pass drug screening
- Mid-level
- Employee stock purchase plan
- Paid holidays
Quick Apply
Supervisor I Contact Center - Kelsey Seybold Clinic - Patient Access Center - Remote
Optum —Pearland, TX
- $49,700 - $88,800 a year
- Full-time
- Remote
- Spanish
- Pass drug screening
- Mid-level
Quick Apply
Senior Contact Center Workforce Analyst - Kelsey Seybold Clinic - Patient Access Center - Remote
Optum —Pearland, TX
- $72,800 - $130,000 a year
- Full-time
- Remote
- Microsoft Excel
- 5 years
- Pass drug screening
Quick Apply
Security Operations Center Senior Supervisor
CEVALogistics —Houston, TX
- $87,000 - $94,000 a year
- Full-time
- 5 years
- Computer literacy
- English
- Health savings account
- AD&D insurance
2d
Supervisor, Call Center Services
Metropolitan Transit Authority of Houston, Texas —Houston, TX
- Bilingual
- Computer literacy
- Mid-level
Administrative Support Services Supervisor, Forensics
The Harris Center for Mental Health and IDD —Houston, TX
- From $69,901 a year
- Full-time
- 5 years
- Word processing
- Mid-level
- Paid time off
- Employee assistance program
7d
TikTok Shop - Site Ops Supervisor, Sort Center - Houston
TikTok —Houston, TX
- Mid-level
- 3 years
- Supervising experience
3d
Manager, Call Center
Harris County Toll Road Authority —Houston, TX
- Full-time
- Basic math
- Pass drug screening
- Mid-level
- Health insurance
4d
211 Texas/United Way HELPLINE Supervisor (Weekends)
UNITED WAY OF GREATER HOUSTON —Houston, TX
- $31.25 - $33.00 an hour
- Part-time
- Mid-level
- Bachelor's degree
- Psychology
Quick Apply
Warehouse Supervisor
Keurig Dr Pepper —North Houston, TX
- $75,000 - $90,000 a year
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health insurance
Supervisor, Front Desk
Courtyard - Houston Medical Center/NRG Park —Houston, TX
- Microsoft Outlook
- Ability to walk for extended periods
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Patient Scheduler (Remote)
Patient Accounting Service Center, LLC —Houston, TX
- $18 - $20 an hour
- Overtime
- Remote
- HIPAA
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Warehouse Supervisor
RR Donnelley —Houston, TX
- $64,000 - $98,400 a year
- Weekends as needed
- ERP systems
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Supervisor of Outbound Ops (Full Time, Nights)
Cardinal Health —Stafford, TX
- $67,500 - $96,300 a year
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Center Supervisor
Biolife Plasma Services —Houston, TX
- $22.80 - $31.35 an hour
- Full-time
- CPR Certification
- Ability to walk for extended periods
- BLS Certification
- Paid holidays
- Disability insurance
8d
Customer Service Representative - Call Center
Harris County Toll Road Authority —Houston, TX
- Temporary
- Word processing
- Basic math
- Pass drug screening
- Health insurance
2d
Maintenance Supervisor
Bimbo Bakeries USA —Houston, TX
- $84,200 - $109,400 a year
- Weekends as needed
- English
- Mid-level
- High school diploma or GED
- Paid time off
- 401(k) matching
Front Desk Supervisor
Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel —Houston, TX
- $18 an hour
- Mid-level
- Hotel
- Conflict management
Quick Apply
Front Desk Coordinator- OB/GYN Medical Center Associates
Privia Medical Group - Gulf Coast —Houston, TX
- $19 - $21 an hour
- Full-time
- Medical office experience
- Mid-level
- 3 years
Quick Apply

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Call Center Supervisor

A1 Plus Electrical, Plumbing and Air -
Houston, TX

Quick Apply

Job Details

Full-time

Benefits

Health insurance
401(k)
Paid time off
401(k) matching

Qualifications

Optimizing workflow processes
Vendor relationship building
Spanish
Managing teams in a customer support role
Coaching
Lead generation
English
Team development
Analysis skills
Sales performance monitoring (sales process improvement strategies)
Continuous improvement
Attention to detail
Data quality monitoring
Quality improvement
Computer skills
Data accuracy checks
AI-driven automation
Customer information system software
Team motivation (leadership skill)
Technical Proficiency
Quality data entry
Analytics
Customer data entry

Full Job Description

Company Overview

A1 Plus Electrical, Plumbing and Air is a locally owned, family-operated business dedicated to providing top-quality electrical, plumbing, heating, cooling, and generator services to the Houston community. With over 17 years of experience, we pride ourselves on delivering reliable, professional solutions that keep homes comfortable and safe.

Overview

We are seeking a sharp, adaptable Call Center Supervisor to lead our customer service team through an exciting transition. A1 Plus uses a hybrid of human and AI-powered call handling for incoming calls, which means this is not a traditional phone-queue supervisor role. Instead, you will lead a small, high-impact team of customer service representatives whose focus is quality, accuracy, and revenue — auditing AI-handled bookings, managing escalations, recovering at-risk customers, and proactively driving booked work. Your leadership will ensure our customers receive a seamless experience and that our move to an AI-first model strengthens, rather than dilutes, our reputation for prompt, professional service.

Duties

Lead, coach, and develop a team of 3-4 customer service representatives in redefined roles focused on booking quality, exception handling, customer recovery, and outbound revenue
Audit AI-generated bookings for accuracy — correct trade (HVAC, plumbing, electrical, generator), job type, dispatch scheduling, and customer data — and correct issues before they reach the field
Own day-to-day exception and escalation handling for calls the AI routes to a human, ensuring complex and high-value opportunities are captured
Drive outbound and proactive revenue efforts, including unbooked estimate follow-ups, membership renewals, recall and aging-opportunity calls, and reschedule recovery
Manage the relationship with our AI call-center vendor (Avoca): flag recurring issues, request tuning, track resolution, and hold the vendor accountable to performance standards
Monitor key metrics — booking accuracy, conversion rate, and customer satisfaction on AI-first interactions — and implement improvements
Ensure accurate customer and service data flows cleanly into our systems (ServiceTitan)
Collaborate with technical and dispatch teams to relay customer needs accurately and keep schedules running smoothly
Keep the team engaged, clear on their value, and motivated through an evolving, technology-forward workflow
Ensure that Calls are classified properly in ServiceTitan and any 3rd party lead generator

Requirements

Proven experience in a customer service, call center, or operations role, ideally within a home services, trades, or other technical environment
Strong leadership skills with the ability to motivate, coach, and develop a team through change
Comfort working alongside technology and AI tools, with the judgment to recognize when an automated system is performing well and when it needs intervention
Excellent communication skills in English; bilingual (English/Spanish) abilities are a strong plus for serving our diverse community
Proficiency with computers, data entry, and CRM systems (ServiceTitan experience is advantageous but not required; training provided)
A quality-and-accuracy mindset, with the attention to detail to catch errors before they affect customers or technicians
Analytical skills to interpret performance data and turn it into process improvements
A proactive, revenue-minded approach — someone who sees freed-up capacity as an opportunity to grow the business, not just answer calls

Join us as a Call Center Supervisor and help lead A1 Plus into the next generation of customer service. We value adaptable, energetic leaders who thrive in a fast-paced, evolving environment and are eager to make a measurable impact on both our customers' experience and our growth.

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

center supervisor jobs in houston tx

Call Center Supervisor

DATA CENTER FOREMAN

Supervisor I Contact Center - Kelsey Seybold Clinic - Patient Access Center - Remote

Senior Contact Center Workforce Analyst - Kelsey Seybold Clinic - Patient Access Center - Remote

Security Operations Center Senior Supervisor

Supervisor, Call Center Services

Administrative Support Services Supervisor, Forensics

TikTok Shop - Site Ops Supervisor, Sort Center - Houston

Manager, Call Center

211 Texas/United Way HELPLINE Supervisor (Weekends)

Warehouse Supervisor

Supervisor, Front Desk

Patient Scheduler (Remote)

Warehouse Supervisor

Supervisor of Outbound Ops (Full Time, Nights)

Center Supervisor

Customer Service Representative - Call Center

Maintenance Supervisor

Front Desk Supervisor

Front Desk Coordinator- OB/GYN Medical Center Associates

I want to receive the latest job alert for center supervisor in houston tx

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