COMPANY & POSITION OVERVIEW
We are an innovative start-up at the forefront of Machine Learning and Computer Vision technology, revolutionizing the retail industry through cutting-edge solutions.
The Solutions and Product Delivery Manager will oversee the full-cycle discovery, testing, and implementation of Amniscient’s computer-vision platform for its first 10 customers. This role owns planning, execution, and go-to-market readiness—ensuring successful customer launches and immediate value realization. This position is responsible for bridging the gap between our technology and the end user, providing a comprehensive, turnkey deployment that shortens the time-to-value for our enterprise partners. This role also owns AmniLab—leading product demonstrations, capturing customer feedback, and managing a small team of 2–3 who support lab testing, client project launches, and in-field customer support. The role also leads and manages AmniLaunch—Amniscient’s field implementation, customer support, and customer success function—owning on-site delivery and long-term account health. This is an in-office position based at Amniscient’s headquarters in Houston, TX.
KEY RESPONSIBILITIES
- Implementation & Scalability
- Lead the deployment of AmniLaunch and structured pilot programs, including pre-configured solution bundles, hardware integrations, and scale-out templates.
- Serve as the primary point of contact for clients, running weekly implementation meetings and executive status reviews.
- Provide comprehensive user training on AmniSphere and our mobile apps to ensure client teams are proficient in managing models and collections.
- Provide guidance on best practices for camera setup (heights, angles), object collection, and overall system implementation.
- Collaborate with clients to strategize how they will use models and organize data for their specific endpoints and locations.
AmniLaunch Leadership & Customer Success
- Lead and manage AmniLaunch end to end — Amniscient’s on-site field implementation, customer support, and customer success function — owning delivery quality, timelines, and the customer experience from kickoff through steady-state adoption.
- Build and run the AmniLaunch playbook and operating cadence, standardizing how implementations are scoped, staffed, executed, and handed off to ongoing support.
- Direct field implementation and in-field support activities, coordinating lab, engineering, and machine-learning resources to resolve on-site issues and keep launches on schedule.
- Own customer success outcomes for launched accounts — driving product adoption, satisfaction, retention, and expansion, and surfacing churn risk early.
- Manage and develop the AmniLaunch team, setting priorities, quality standards, and performance expectations across implementation and support work.
- Product Testing, Development & Delivery
- Document testing efforts at AmniLab in collaboration with the Machine Learning team.
- Define launch success metrics (e.g., model accuracy, adoption rate, time-to-value).
- Collect data, run retrospectives, and feed insights back into the roadmap.
- Run bi-weekly roadmap and strategy sync with clients.
- Own UAT schedules, test scripts, and sign-off for all customer-specific features.
- Oversee the creation of technical playbooks and provide support for integrating Amniscient’s technology with third-party platforms and POS systems.
- AmniLab & Product Demonstration
- Own the day-to-day operation of AmniLab, coordinating hardware, camera rigs, object collections, and test environments so validation work runs smoothly.
- Plan and lead product demonstrations for prospects and existing customers, showcasing AmniSphere, the mobile apps, and live model performance.
- Gather, document, and synthesize customer feedback from demos and lab sessions, and feed insights back into the product roadmap.
- Manage a team of 2–3 lab staff, overseeing testing, client project launches, and in-field customer support.
- Coordinate lab-based testing in support of client project launches, ensuring changes are validated before customer deployment.
- Provide and coordinate in-field support for clients during and after launch, resolving on-site issues alongside the Engineering and Machine Learning teams.
- Go-to-Market Enablement
- Prepare release notes, user guides, and training materials with Customer Success & Marketing.
- Drive readiness checklists to ensure deployment, support, and analytics are Day-1 ready.
QUALIFICATIONS & COMPETENCIES
- 5+ years of experience in implementation, product management, or technical program management.
- Proven track record of delivering complex software solutions to enterprise clients.
- Strong understanding of Agile methodologies and tools (e.g., Jira, Monday.com).
- Excellent communication and stakeholder management skills.
- Experience working with cross-functional teams including Engineering, Data Science, and UX.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Experience directly managing and developing a small team (2–3 people), including hands-on lab, testing, or field-support staff.
- Experience running product demonstrations and translating customer feedback into product improvements.
- Familiarity with AI, machine learning, or computer vision solutions is a strong advantage.
CORE COMPETENCIES
- Business Acumen: Understanding, almost intuitively, of how a business entity makes money — i.e., beyond the equation of Revenue − Cost = Profit/Margin. Comprehends factors and implications that drive profitability. Takes a market/competitive focused approach to business endeavors. Understands the business and its interrelationships allowing for better decision making. Relates work deliverables to business drivers, goals, and objectives while linking project initiatives to the overall strategic plan.
- Problem Analysis: Using practical reasoning and logical thinking to understand and analyze data and information for subsequent problem resolution or solving. Identifies issues, opportunities, and problems. Gathers data and information. Synthesizes, compares, and contrasts data and information from various sources, identifying trends and associations. Interprets raw data, establishes cause-and-effect relationships, and evokes intuition or recalls experiences to supplement findings.
- Interpersonal — Client Focus: Anticipating, understanding, and fulfilling customer needs and expectations by providing excellent direct and indirect service. Acknowledges the customer and clarifies needs or the situation promptly. Solicits input or feedback to develop mutually beneficial solutions and service. Meets or exceeds customer needs in a timely manner. Confirms and ensures satisfaction with necessary follow-up. Manages emotional and upset customers with courtesy, empathy, tact, and professionalism. Uses interpersonal skills to maintain current and enhance ongoing relationships.
- Interpersonal — Teamwork: Working effectively as part of a team through the practices of subordination, support, and cooperation. Subordinates personal interests ormotives for the sake of team objectives and goals. Cooperates fully to assist in work completion. Offers help and support proactively. Encourages team success and spirit. Provides and solicits input and feedback.
- Quality Focus: Assuring quality standards are met within appropriate specifications by accurately checking process and tasks over time. Is proactive in anticipating potential omissions, errors, defects, snags, obstacles, or hurdles. Displays a critical eye and fine-tuned, astute attention to detail to check accuracy and thoroughness. Monitors and takes action or notifies appropriate others of quality problems or issues.
- Cross-Functional Alignment: Collaborates effectively across departments (Marketing, Sales, Product, Engineering, Operations, and Customer Success) to ensure shared understanding, coordinated execution, and alignment with organizational goals. Builds strong relationships, facilitates communication between teams, and proactively resolves interdependencies to drive seamless delivery of initiatives.
Role-Specific Competencies
- KPIs: Key Performance Indicators this role is measured against — (1) Time-to-value: average implementation cycle time from kickoff to go-live, targeting a reduction each quarter; (2) On-time launch rate: percentage of customer launches delivered by their committed go-live date (target > 90%); (3) Product adoption: active-usage / adoption rate across launched accounts (target > 90% of licensed users active); (4) Retention & growth: gross revenue retention and expansion / upsell revenue from managed accounts, with churn held below target; (5) Demo effectiveness: demo-to-opportunity conversion rate for demonstrations led; (6) Support responsiveness: time-to-first-response and time-to-resolution against SLA, plus escalation closure rate; (7) Lab throughput & quality: lab test throughput and defect escape rate into production (target near-zero critical escapes).
- Project Management: Plans, coordinates, controls, and monitors project deliverables or output. Scopes work, anticipates risk, creates reserve contingency plans, analyzes and designs activities and tasks. Manages resources, controls execution, tracks and reports on process/progress. Forecasts when necessary.
- Dependability: Demonstrating reliability, trustworthiness, and consistent ability to maintain and honor commitments. Serves as a reliable go-to individual for support and assistance. Keeps promises. Informs of change in plans when commitments can’t possibly be kept. Proactively offers help to complete tasks.
- Initiative: Seeking new/additional responsibilities, projects, and tasks; acting independently in new or routine situations. Goes beyond the limits of tasks with little or no supervision, without other priorities suffering. Seeks guided or dedicated support only when all other resources are exhausted. Takes action without being prompted to accomplish business results, going beyond what is required to ensure satisfaction. Proactively recognizes issues that need to be attended to without waiting for task assignments. Is resourceful and identifies creative ways of obtaining information and results. Responds to issues quickly, especially when urgency is realized.
COMPENSATION & BENEFITS
- Medical — choice of Aetna plan options (EPO and PPO-style designs)
- Dental — Guardian plan options
- Vision — VSP Choice Vision Plan
- Life Insurance — basic $250,000 company-provided
- Long-Term Disability (LTD) — coverage provided
- Short-Term Disability (STD) — coverage provided
- Eligibility — begins the first of the month following 30 days of full-time employment
WHAT WE OFFER
- Opportunity to make a significant impact in a rapidly growing, innovative industry.
- Collaborative and forward-thinking team culture.
- Competitive compensation package with robust benefits offering.
OUR CORE VALUES
- At the heart of our company culture are the core values that guide everything we do—from how we work together to how we serve our customers. We seek individuals who not only align with these values but are also inspired to contribute to a purpose-driven, inclusive, and growth-oriented environment.
- Pursue Excellence Relentlessly: We strive for the highest standards in everything we do, never settling for mediocrity.
- Own the Outcome: We are responsible from start to finish. We don’t just complete tasks—we deliver results.
- Proactively Seek Solutions: Innovation starts with initiative. We anticipate, innovate, and act.
- Collaborate to Win: Teamwork fuels success. We share knowledge, support each other, and win together.
- Adapt with Purpose: Change is constant; we move forward intentionally, not reactively.
Work Location: In person
