The Intake Coordinator plays a vital role in the early stages of foster care and adoption, serving as the first point of contact for families and agencies. This position is responsible for screening referrals, coordinating placements, and managing intake documentation from DFPS, Juvenile Probation, and other entities. You’ll be the bridge between families and Houston Strong—ensuring every child is matched with a safe, supportive home.
Ideal candidates are detail-oriented, compassionate, and thrive in fast-paced environments. You’ll manage databases, facilitate communication, and support promotional efforts and events that enhance the placement experience. This role is perfect for someone who combines administrative precision with a heart for service.
Key Responsibilities
Referral & Placement Coordination
- Screen and process all placement referrals
- Match children with families equipped to meet their needs
- Coordinate intake documentation, background checks, and assessments
- Maintain daily updates to the Child Vacancy Database
- Enter placement data into CLASS within 24 hours
- Participate in matching meetings and advocate for families
- Provide orientation and follow-up visits for newly placed children
Administrative & Program Support
- Organize files, manage correspondence, and prepare reports
- Maintain accurate client records and documentation
- Schedule meetings and coordinate logistics
- Support department staff with administrative tasks
- Ensure foster homes meet regulatory standards
Community Engagement & Events
- Liaise with donors, providers, and community partners
- Plan and manage promotional activities and placement-related events
- Coordinate with vendors and venues to ensure event success
- Represent Houston Strong’s mission to families and stakeholders
Compliance & Quality Assurance
- Ensure all deadlines and documentation requirements are met
- Respond promptly to referrals and placement requests
- Track referral statistics for program planning
- Implement corrective actions when needed
- Attend required trainings and meetings
Qualifications
Education & Experience (Choose One):
- Option 1: Bachelor’s degree + 9 credit hours in family/individual interaction + 2 years in a child-placing agency
- Option 2: High school diploma/GED + 3 years in a child-placing agency
Required Skills:
- Proficiency in MS Office and database management
- Strong interpersonal, organizational, and communication skills
- Ability to work compassionately with diverse clients
- Experience managing multiple projects in a fast-paced setting
Preferred Experience:
- 3 years providing treatment services for children with emotional disorders (1 year in residential care)
- 2+ years in child placement or human services
- Familiarity with public/private social service delivery
Core Values
- Integrity: Upholding trust and transparency in every interaction
- Compassion: Centering children and families in all decisions
- Innovation: Embracing new ideas to solve complex challenges
- Accountability: Delivering on promises with excellence
Work Environment
- Hybrid schedule with remote flexibility
- Fast-paced, purpose-driven culture
- Occasional travel for meetings and events
Perks & Benefits of Working at Houston Strong
We care deeply about our team’s well-being and growth. Employees enjoy:
Benefit Category
Details
Medical Benefits
Comprehensive health, dental, and vision coverage
Time Off
Generous PTO, paid holidays, and mental health days
Travel Reimbursement
Mileage and travel expenses reimbursed for work-related activities
Wellness Discounts
Subsidized gym memberships and wellness programs
Tech Perks
Discounts on phone services and tech accessories
Hybrid Work Model
Flexible schedule with remote and in-office options
Professional Growth
Access to training, development, and career advancement opportunities
Additional Requirements
- Valid Texas Driver’s License (Type C)
- Reliable transportation and current auto insurance
- Cleared driving record, background check, and drug screening
- Cleared TB test (within 12 months)
- Working cellular phone
- Ability to meet physical and mental demands of the role
Equal Opportunity Statement
Houston Strong Children Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
