Top 79 Outbound call center representative Jobs in Houston Tx

Call Center Supervisor
A1 Plus Electrical, Plumbing and Air —Houston, TX
- Full-time
- Background check
- Spanish
- 11+ years
- Health insurance
- 401(k)
Quick Apply
Inside Sales Representative
In-N-Out Collision —Houston, TX
- $3,000 - $8,000 a month
- Full-time
- Customer service
- In-person
- Phone etiquette
Quick Apply
BDC Service
Ron Carter Ford —Houston, TX
- Bilingual
- Dealership
- Driver's License
Quick Apply
Call Center Representative
Customand —Houston, TX
- $18 - $26 an hour
- Full-time
- Computer literacy
- Administrative experience
- High school diploma or GED
- Paid training
- Dental insurance
Quick Apply
4d
Call Center Representative-Remote TX Resident
OrthoLoneStar —Houston, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
Contact Center Representative - Work From Home
AWL —Houston, TX
- Part-time
- Remote
- Computer literacy
- Computer skills
- Leadership
- Work from home
- Opportunities for advancement
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Call Center Representative
Star Club Corp —Houston, TX
- $3,800 - $4,550 a month
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
Quick Apply
12d
Remote Sales Representative- Call Center
American Residential Warranty —Houston, TX
- $50,000 - $90,000 a year
- Full-time
- Remote
- Background check
- English
- Typing
- Paid training
- Health insurance
Quick Apply
14d
Healthcare Customer Service Representative (TX)
Healthcare Business Services Inc. —Houston, TX
- On call
- Remote
- Computer literacy
- Writing skills
- Medical office experience
- Work from home
10d
Contact Center Representative - Work From Home
AWL Insurance Agency —Houston, TX
- Part-time
- Remote
- Computer literacy
- Computer skills
- Leadership
- Work from home
- Opportunities for advancement
Customer Service Representative - Part Time (Remote)
GETIX HEALTH —Houston, TX
- $17 an hour
- Part-time
- Remote
- Spanish
- HIPAA
- English
Quick Apply
Healthcare Customer Service Specialist (REMOTE)
GetixHealth —Houston, TX
- $17 an hour
- Full-time
- Remote
- Spanish
- HIPAA
- Research
- AD&D insurance
- Disability insurance
Quick Apply
Contact Center Representative
Systems Integration, Inc. —Houston, TX
- Seasonal
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply
Call Center Representative
KSI Collision Parts —Houston, TX
- $18 an hour
- 8 hour shift
- Spanish
- US work authorization
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
Call Center Representatives Wanted
UNIVERSAL FIDELITY, LP —Houston, TX
- Full-time
- Computer literacy
- Pass drug screening
- Computer skills
- Health insurance
- Dental insurance
Call Center Representative / Collections Specialist
UNIVERSAL FIDELITY, LP —Houston, TX
- From $15.50 an hour
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Health insurance
Call Center Representative
Dental Care and Implants —Houston, TX
- From $15 an hour
- Full-time
- Spanish
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Senior Call Center Specialist
Window World of Galveston —Houston, TX
- From $19 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Inbound Sales Representative (Remote/Central Time)
A Place for Mom —Houston, TX
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Contractor In Charge —Houston, TX
- $17 - $19 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
3d

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Call Center Supervisor

A1 Plus Electrical, Plumbing and Air -
Houston, TX

Quick Apply

Job Details

Full-time

Benefits

Health insurance
401(k)
Paid time off
401(k) matching

Qualifications

Optimizing workflow processes
Vendor relationship building
Spanish
Managing teams in a customer support role
Coaching
Lead generation
English
Team development
Analysis skills
Sales performance monitoring (sales process improvement strategies)
Continuous improvement
Attention to detail
Data quality monitoring
Quality improvement
Computer skills
Data accuracy checks
AI-driven automation
Customer information system software
Team motivation (leadership skill)
Technical Proficiency
Quality data entry
Analytics
Customer data entry

Full Job Description

Company Overview

A1 Plus Electrical, Plumbing and Air is a locally owned, family-operated business dedicated to providing top-quality electrical, plumbing, heating, cooling, and generator services to the Houston community. With over 17 years of experience, we pride ourselves on delivering reliable, professional solutions that keep homes comfortable and safe.

Overview

We are seeking a sharp, adaptable Call Center Supervisor to lead our customer service team through an exciting transition. A1 Plus uses a hybrid of human and AI-powered call handling for incoming calls, which means this is not a traditional phone-queue supervisor role. Instead, you will lead a small, high-impact team of customer service representatives whose focus is quality, accuracy, and revenue — auditing AI-handled bookings, managing escalations, recovering at-risk customers, and proactively driving booked work. Your leadership will ensure our customers receive a seamless experience and that our move to an AI-first model strengthens, rather than dilutes, our reputation for prompt, professional service.

Duties

Lead, coach, and develop a team of 3-4 customer service representatives in redefined roles focused on booking quality, exception handling, customer recovery, and outbound revenue
Audit AI-generated bookings for accuracy — correct trade (HVAC, plumbing, electrical, generator), job type, dispatch scheduling, and customer data — and correct issues before they reach the field
Own day-to-day exception and escalation handling for calls the AI routes to a human, ensuring complex and high-value opportunities are captured
Drive outbound and proactive revenue efforts, including unbooked estimate follow-ups, membership renewals, recall and aging-opportunity calls, and reschedule recovery
Manage the relationship with our AI call-center vendor (Avoca): flag recurring issues, request tuning, track resolution, and hold the vendor accountable to performance standards
Monitor key metrics — booking accuracy, conversion rate, and customer satisfaction on AI-first interactions — and implement improvements
Ensure accurate customer and service data flows cleanly into our systems (ServiceTitan)
Collaborate with technical and dispatch teams to relay customer needs accurately and keep schedules running smoothly
Keep the team engaged, clear on their value, and motivated through an evolving, technology-forward workflow
Ensure that Calls are classified properly in ServiceTitan and any 3rd party lead generator

Requirements

Proven experience in a customer service, call center, or operations role, ideally within a home services, trades, or other technical environment
Strong leadership skills with the ability to motivate, coach, and develop a team through change
Comfort working alongside technology and AI tools, with the judgment to recognize when an automated system is performing well and when it needs intervention
Excellent communication skills in English; bilingual (English/Spanish) abilities are a strong plus for serving our diverse community
Proficiency with computers, data entry, and CRM systems (ServiceTitan experience is advantageous but not required; training provided)
A quality-and-accuracy mindset, with the attention to detail to catch errors before they affect customers or technicians
Analytical skills to interpret performance data and turn it into process improvements
A proactive, revenue-minded approach — someone who sees freed-up capacity as an opportunity to grow the business, not just answer calls

Join us as a Call Center Supervisor and help lead A1 Plus into the next generation of customer service. We value adaptable, energetic leaders who thrive in a fast-paced, evolving environment and are eager to make a measurable impact on both our customers' experience and our growth.

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

outbound call center representative jobs in houston tx

Call Center Supervisor

Inside Sales Representative

BDC Service

Call Center Representative

Call Center Representative-Remote TX Resident

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Call Center Representative

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Contact Center Representative - Work From Home

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Call Center Representatives Wanted

Call Center Representative / Collections Specialist

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Senior Call Center Specialist

Inbound Sales Representative (Remote/Central Time)

Customer Service Representative

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