The role of a Houston Zoo Ranger requires exceptional internal and external guest service to all zoo guests and staff. Other duties include extensive on grounds patrols where the ideal candidate will have proven experience being observant to safety hazards, respond to first aids, and possess the ability to conduct oneself in a professional manner during emergency situations.
This is a uniformed position that requires working during scheduled holiday periods and school vacation weeks due to increased attendance.
Our Mission: Connect communities with animals, inspiring action to save wildlife.
Our Vision: Be a leader in the global movement to save wildlife.
Job Duties and Responsibilities
- Provides exceptional internal and external guest service per established guidelines. Greets and assists guests in a friendly and positive manner regarding Zoo offerings, prices, information and directions
- Patrol and monitor all areas of the zoo
- Know the department manual, emergency plans, and knowledge of emergency phone numbers and protocols
- Responds to first aid, medical needs and a variety of other emergencies according to Zoo policies and procedures in a timely manner
- Investigate all recordable incidents and deliver reports based on findings
- Assist in reuniting lost children with parents and/or guardians
- Assist with returning lost and found items in a timely manner
- Respond to and resolves guest concerns
- Respond to emergency situations providing assistance to guests and staff
- Point person at Giraffe Feeding platform and entrance
Experience and Education
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to work irregular hours and outdoors
- Ability to work nights, holidays, weekends and extended hours
- Must be eligible to complete and receive certification as a Non-Commissioned Security Officer through the Texas Department of Public Safety, Private Security Bureau (No current or prior Class A or B misdemeanors or felony convictions)
- Must be able to maintain eligibility to keep certifications as an Non-Commissioned Security Officer
- Valid driver license with acceptable motor vehicle record to maintain zoo standards of insurability required
About Houston Zoo
The Houston Zoo is made up of many moving parts with over 6,000 permanent residents (our animals) for whom we provide housing, meals, medical care and, yes, even education! There are over 2 million guests each year who come to experience our incredible variety of animals and ecosystems, as well as attend special private and public events and entertainment. Our dedicated staff works around the clock to ensure that the Zoo is always running smoothly for the safety and well-being of our residents and guests. We strive to ensure the protection of all the counterparts of the animals we have at the Zoo and in the wild.
Join the Houston Zoo and become a part of an organization that is focused on the preservation of wildlife and their habitats by combining conservation with education and promotion of sustainable livelihoods in the local communities. Houston Zoo is an Equal Opportunity Employer.
Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a complete inventory of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis.
Benefits
Full-time, regular positions are offered the following benefits.
- Medical and Prescription Drug
- Vision
- Dental
- Basic Life AD&D (100% Employer Paid)
- Short Term Disability (100% Employer Paid)
- Long Term Disability (100% Employer Paid)
- Supplemental Life
- Flexible Spending Account / Health Savings Account
- 401k, with employer match
Full-time and Part-Time, regular positions are offered the following additional benefits.
- Free Zoo Membership
- Free Guest Passes
- Discounts on Food, Merchandise, Attractions, Admission and Programs
- Free parking
Houston Zoo is an Equal Opportunity Employer
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
