Top 16 Senior patient access representative Jobs in Houston Tx

Sr Imaging Representative
Houston Methodist Hospital —Houston, TX
- Full-time
- Acute care
- Inventory management
- Writing skills
2d
Senior Patient Services Representative - Orthopedics (Willowbrook)
Houston Methodist Specialty Physician Group —Houston, TX
- Full-time
- Inventory management
- Word processing
- Writing skills
12d
Senior Scheduler-Neurosurgery (Medical Center)
Houston Methodist Specialty Physician Group —Houston, TX
- Overtime
- Surgery
- Hospital
- English
10d
Senior Surgery Scheduler - ENT (Texas Medical Center)
UTHealth Houston —Houston, TX
- Surgery
- 3 years
- High school diploma or GED
- Health insurance
- Employee discount
Senior Patient Service Representative - Gastroenterology (Sugar Land)
Houston Methodist Specialty Physician Group —Sugar Land, TX
- Full-time
- Inventory management
- Word processing
- Writing skills
4d
Senior Scheduler | Transplant
Houston Methodist Hospital —Houston, TX
- Overtime
- Acute care
- Surgery
- Writing skills
9d
Senior Pharmacy PA/Appeals Technician
Optum —Sugar Land, TX
- $18 - $32 an hour
- Overtime
- Remote
- Microsoft Outlook
- Computer literacy
- Pass drug screening
- AD&D insurance
- Employee stock purchase plan
3d
Senior Benefit Navigator
Keystone Advisors —Houston, TX
- $25 an hour
- Extended hours
- Spanish
- 7 years
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Senior Division Customer Service Representative
NEW ERA LIFE INSURANCE COMPANY —Houston, TX
- Extended hours
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Member Growth and Onboarding Coordinator
Chen Medical Associates —Houston, TX
- $20.20 - $28.83 an hour
- Full-time
- Microsoft Outlook
- Bachelor of Science
- English
- Opportunities for advancement
4d
Bilingual Concierge Advocate
SCAN Health Plan —Houston, TX
- $22 - $24 an hour
- Full-time
- Remote
- Background check
- HIPAA
- Research
- Wellness program
- Paid holidays
Quick Apply
Sr SBO Customer Service Representative - Revenue Cycle
Houston Methodist —Katy, TX
- Full-time
- Writing skills
- HIPAA
- Mid-level
Client Care Coordinator / Early Stage Startup Role / Stafford TX
Assisting Hands of Sugarland —Stafford, TX
- $15 - $20 an hour
- Full-time
- Home Health
- Reliable transportation
- CNA
- Opportunities for advancement
Quick Apply
Client Care Coordinator - Bilingual (Spanish)
Elara Caring —Pasadena, TX
- Full-time
- Spanish
- Experience working with individuals with disabilities
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply

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Sr Imaging Representative

Houston Methodist Hospital -
Houston, TX

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Customer communication
Maintaining patient confidentiality
Writing skills
Health insurance policy knowledge
English
High school diploma or GED
Computer hardware
Customer engagement
Medical terminology

Full Job Description

Hours are 6:00 AM - 4:30 PM, 4 days a week, 10-hour shifts. At Houston Methodist, the Senior Imaging Representative position is responsible for performing as an Imaging Rep in addition to providing advanced critical thinking and problem resolution with a focus on the patient visit experience within the Imaging department. Responsibilities for this position include performing more complex processes related to scheduling or other specialized department related protocols with an emphasis on high level customer service. The Senior Imaging Representative position serves as a liaison for the patient, medical staff, and third parties as well as a role model, trainer, and mentor to new hires and less experienced staff.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

Three years of experience in a related role within healthcare

LICENSES AND CERTIFICATIONS
Required

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Possesses excellent customer service skills, as well as organizational and critical thinking skills
Demonstrates proficient use of computer hardware and software with the ability to naviagete multiple systems simulataneously
Intermediate knowledge of medical terminology
Demonstrates effective and appropriate decision-making judgement, and confidentiality as well as attention to detail and follow-through

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Greets customers and responds to general and specific inquiries that require advanced department knowledge and critical thinking skills. Answers and triages customer calls and questions.
Performs more complex processes related to scheduling, registration data financial clearance activities or other specialized department related protocols.
Coordinates patient flow as directed with consistency, timeliness, and advanced skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials.
Role models healthy communication such as mitigation of conflict, leading problem-solving and resolution efforts. Serves as a preceptor, mentor and resource to less experienced staff. Recommends initiatives to improve department scores for employee engagement.

SERVICE ESSENTIAL FUNCTIONS

Ensures high quality service is provided in designated areas. Responds promptly to requests and keeps open channels of communication, building rapport with physician, patient and service areas. Maintains confidentiality in all communications.
Anticipates and coordinates department needs, contributing to patient, employee and physician satisfaction.
Responds to patient records requests per protocol; updates EMR as needed. Provides other administrative assistance as directed.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Serves as a liaison for the patient, medical staff, and visitors. Communicates to resolve patient and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.
Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness. Obtains physicians’ orders are followed, as needed.
Identifies and assesses issues and opportunities for improvement and implements changes following managerial review. Follows up on action items to ensure completion of assignments.

FINANCE ESSENTIAL FUNCTIONS

Works with patient access staff to confirm insurance authorization has been obtained as needed. Educates patients and others about potential financial responsibilities as necessary.
Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.
Uses department resources/equipment/supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate. Identifies cost savings or opportunities for efficiencies.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Displays initiative to improve job functions; offers suggestions to streamline process for efficient patient flow and other quality or service matters. Maintains adaptability and flexibility during changing demands.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

- Uniform: No
- Scrubs: No
- Business professional: Yes
- Other (department approved): Yes

ON-CALL*

- Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
- On Call* No

TRAVEL**

**Travel specifications may vary by department**

- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

Three years of experience in a related role within healthcare

LICENSES AND CERTIFICATIONS
Required

Company Profile:

Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.

Houston Methodist is an Equal Opportunity Employer.

Apply Now

Refine Your Search

senior patient access representative jobs in houston tx

Sr Imaging Representative

Senior Patient Services Representative - Orthopedics (Willowbrook)

Senior Scheduler-Neurosurgery (Medical Center)

Senior Surgery Scheduler - ENT (Texas Medical Center)

Senior Patient Service Representative - Gastroenterology (Sugar Land)

Senior Scheduler | Transplant

Senior Pharmacy PA/Appeals Technician

Senior Benefit Navigator

Senior Division Customer Service Representative

Member Growth and Onboarding Coordinator

Bilingual Concierge Advocate

Sr SBO Customer Service Representative - Revenue Cycle

Client Care Coordinator / Early Stage Startup Role / Stafford TX

Client Care Coordinator - Bilingual (Spanish)

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