Top 14 Senior patient services representative Jobs in Houston Tx

Senior Patient Services Representative - Orthopedics (Willowbrook)
Houston Methodist Specialty Physician Group —Houston, TX
- Full-time
- Inventory management
- Word processing
- Writing skills
14d
Senior Scheduler-Neurosurgery (Medical Center)
Houston Methodist Specialty Physician Group —Houston, TX
- Overtime
- Surgery
- Hospital
- English
12d
Senior Surgery Scheduler - ENT (Texas Medical Center)
UTHealth Houston —Houston, TX
- Surgery
- 3 years
- High school diploma or GED
- Health insurance
- Employee discount
Senior Pharmacy PA/Appeals Technician
Optum —Sugar Land, TX
- $18 - $32 an hour
- Overtime
- Remote
- Microsoft Outlook
- Computer literacy
- Pass drug screening
- AD&D insurance
- Employee stock purchase plan
5d
Senior Scheduler | Transplant
Houston Methodist Hospital —Houston, TX
- Overtime
- Acute care
- Surgery
- Writing skills
11d
Senior Division Customer Service Representative
NEW ERA LIFE INSURANCE COMPANY —Houston, TX
- Extended hours
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Senior Benefit Navigator
Keystone Advisors —Houston, TX
- $25 an hour
- Extended hours
- Spanish
- 7 years
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Sr SBO Customer Service Representative - Revenue Cycle
Houston Methodist —Katy, TX
- Full-time
- Writing skills
- HIPAA
- Mid-level
Bilingual Concierge Advocate
SCAN Health Plan —Houston, TX
- $22 - $24 an hour
- Full-time
- Remote
- Background check
- HIPAA
- Research
- Wellness program
- Paid holidays
Quick Apply
Member Growth and Onboarding Coordinator
Chen Medical Associates —Houston, TX
- $20.20 - $28.83 an hour
- Full-time
- Microsoft Outlook
- Bachelor of Science
- English
- Opportunities for advancement
6d
Client Care Coordinator - Bilingual (Spanish)
Elara Caring —Pasadena, TX
- Full-time
- Spanish
- Experience working with individuals with disabilities
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Client Care Coordinator / Early Stage Startup Role / Stafford TX
Assisting Hands of Sugarland —Stafford, TX
- $15 - $20 an hour
- Full-time
- Home Health
- Reliable transportation
- CNA
- Opportunities for advancement
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Senior Scheduler-Neurosurgery (Medical Center)
Houston Methodist Specialty Physician Group —Houston, TX
The Senior Scheduler may also pre-register patients timely in the electronic health record (EHR) so pre-certification, authorization, and verification of…
12d

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Healthcare Scheduler, In-Home Care
Visiting Angels Westerville —Westerville, OH
Perform general office duties, including but not limited to, word processing, filing, reception. And occasional local travel to introduce new caregivers to…
$45,000 - $53,000 a year
Quick Apply
Scheduling Senior Coordinator
The Ohio State University Wexner Medical Center —Columbus, OH
Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling,…
11d

Show more jobs in cities nearby

I want to receive the latest job alert for senior patient services representative in houston tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior patient services representative jobs near houston tx

Senior Patient Services Representative - Orthopedics (Willowbrook)

Houston Methodist Specialty Physician Group -
Houston, TX

Apply Now

Job Details

Full-time
14 days ago

Qualifications

Computer operation
Patient scheduling systems
Electronic health records (EHR) management
Phone communication
Word processing
Writing skills
In-person customer service
English
Medical scheduling
High school diploma or GED
Phone customer support
Medical terminology

Full Job Description

At Houston Methodist, the Senior Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. Responsibilities include performing more complex processes related to scheduling or other department related protocols and serving as a role model and mentor to less experienced staff. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. Other duties include providing general operations assistance and/or patient service tasks specific to the scope of the department.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

Five years of experience to include three years experience in a related role within healthcare

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Strong customer service, phone and scheduling skills
Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record
Knowledge of basic medical terminology
Ability to analyze and solve problems

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
Performs patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed. Performs more complex processes related to scheduling or other clinic related protocols.
Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials. Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.
Functions as a role model and mentor for less experienced staff and serves as the next level resolution source for problems.

SERVICE ESSENTIAL FUNCTIONS

Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols.
Contributes to patient, employee and physician satisfaction as well as effective revenue cycle process.
Generates reports and assists with department correspondence. Provides other administrative assistance as directed.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Serves as a liaison for the patient, medical staff, and third parties. Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.
Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness.
Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of the treatment center.

FINANCE ESSENTIAL FUNCTIONS

Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary.
Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.
Uses department resources/equipment/supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Displays initiative to improve job functions; offers suggestions to streamline process for efficient patient flow and other quality or service matters.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

- Uniform: No
- Scrubs: No
- Business professional: Yes
- Other (department approved): No

ON-CALL*

- Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
- On Call* No

TRAVEL**

**Travel specifications may vary by department**

- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE Five years of experience to include three years experience in a related role within healthcare

Company Profile:

Houston Methodist Specialty Physician Group is an integral part of Houston Methodist’s overall strategy to become one of the nation’s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.

Houston Methodist is an Equal Opportunity Employer.

Apply Now

Refine Your Search

senior patient services representative jobs in houston tx

Senior Patient Services Representative - Orthopedics (Willowbrook)

Senior Scheduler-Neurosurgery (Medical Center)

Senior Surgery Scheduler - ENT (Texas Medical Center)

Senior Pharmacy PA/Appeals Technician

Senior Scheduler | Transplant

Senior Division Customer Service Representative

Senior Benefit Navigator

Sr SBO Customer Service Representative - Revenue Cycle

Bilingual Concierge Advocate

Member Growth and Onboarding Coordinator

Client Care Coordinator - Bilingual (Spanish)

Client Care Coordinator / Early Stage Startup Role / Stafford TX

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for senior patient services representative in houston tx

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected