Top 159 Support escalation engineer Jobs in Houston Tx

Senior Systems Engineer
Prime ITS, Inc —Houston, TX
- $60,000 - $80,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
8d
Splunk Core Engineer
Netbuilder —Houston, TX
- $80,000 - $130,000 a year
- Full-time
- System design
- Continuous improvement
- Mentoring
- Health insurance
- Paid time off
Quick Apply
Director / Manager - Turbine Performance & Diagnostics
Omni Staffing —Houston, TX
- $150,000 - $200,000 a year
- Full-time
- Engineering
- Analysis skills
- Mentoring
Quick Apply
Senior Network Engineer
VoltaGrid —Houston, TX
- Weekends as needed
- 5 years
- Analysis skills
- Travel
Quick Apply
Network Administrator
BigRio —Houston, TX
- $50 - $55 an hour
- Contract
- Hybrid work
- Azure
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Quick Apply
IT Service Desk Level 1 Support
Gutor —Houston, TX
- $60,000 - $70,000 a year
- Full-time
- Spanish
- 3 years
- Bachelor's degree
- Health savings account
- AD&D insurance
IT Engineer
Gecko Robotics —Houston, TX
- $94,000 - $144,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Dental Field Service Technician III
Ray America Inc. —Texas
- $70,000 - $85,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Health savings account
Quick Apply
Lead Supply Chain Engineer (Implementations) - Remote
GXO Logistics —Texas
- Full-time
- Remote
- Up to 50% travel
- Engineering
- Pass drug screening
- Health insurance
- Dental insurance
Desktop Support Engineer (Dispatch /Part-Time) Houston, Texas
Axiom Technologies —Houston, TX
- Part-time
- Mid-level
- Office
- 3 years
Technical Consultant/Solution Architect
Honeywell —Houston, TX
- $108,000 - $135,000 a year
- Full-time
- Engineering
- Mid-level
- Continuous improvement
- Health savings account
- Paid holidays
IT Executive Support Engineer 4
NuScale Power, LLC —Houston, TX
- $124,400 - $174,446 a year
- Full-time
- 6 years
- Office
- Windows
Solutions Engineer II
Integris —Houston, TX
- Full-time
- Hybrid work
- Mid-level
- Travel
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Quick Apply
13d
Manufacturing Engineer Bilingual Mandarin - Chinese
Kelvin New Energy Technology —Houston, TX
- $100,000 - $110,000 a year
- Full-time
- Background check
- 5 years
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
9d
L2 - Operator - TAS
Transdev —Houston, TX
- $22 - $26 an hour
- 8 hour shift
- Background check
- Clean driving record
- Pass drug screening
- Disability insurance
- Health insurance
L2 - Operator
Transdev —Houston, TX
- $22 - $26 an hour
- 8 hour shift
- Background check
- Clean driving record
- Pass drug screening
- Disability insurance
- Health insurance
IT Support Engineer
IFS —Houston, TX
- $45,000 - $65,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
IT Support Engineer
Copperleaf Technologies Inc. —Houston, TX
- $45,000 - $65,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Systems Administrator II
Community Resource Credit Union —Baytown, TX
- $83,141.59 - $103,926.99 a year
- Full-time
- Research
- Mid-level
- Windows
Quick Apply
Field Support Engineer
Tata Consultancy Services —Houston, TX
- $60,000 - $70,000 a year
- Clean driving record
- Mid-level
- Analysis skills
- Commuter assistance
- Health insurance
8d

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support escalation engineer jobs near houston tx

Senior Systems Engineer

Prime ITS, Inc
Houston, TX

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year
8 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Customer communication
Microsoft Certified: Azure Fundamentals
Equipment troubleshooting
Windows
Bachelor's degree
Computer hardware
Remote access software
Desktop administration

Full Job Description

About Us

Prime ITS Inc. has been a trusted technology partner in the Houston area since 1993. Originally founded as Prime Computers, we incorporated as Prime ITS, Inc. in 2012. We specialize in delivering high-quality IT support, cybersecurity, and technology consulting to small and medium-sized businesses.

We bring enterprise-level IT practices and solutions to the small business sector — at small business prices. Our experience has allowed us to build efficient infrastructure and streamlined processes that keep our pricing competitive while maintaining exceptional service levels and keeping our clients productive and secure.

Senior Systems Engineer

As a Senior Systems Engineer at Prime ITS, you will deliver high-quality technical support to our clients while serving as a mentor and technical leader for our support team. In an industry that never stops evolving, you will continuously expand your expertise and help develop both your peers and our clients.

This is an exciting opportunity for a driven, solutions-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Position Overview

The Senior Systems Engineer reports to the Technical Operations Manager and plays a key role on our collaborative team. You will provide both remote and onsite support for PCs, servers, networking equipment, firewalls, and desktop applications across a wide variety of small to medium-sized organizations.

This role serves as an escalation point for complex technical issues. You will handle everything from routine desktop support to advanced server, network, and cloud infrastructure challenges. You will work directly with clients of all technical levels and act as a mentor to junior technicians. This position is based at our Houston, TX headquarters.

Key Responsibilities

Core Technical Support:

Provide IT support for internal systems and client network infrastructure
Perform remote and onsite hardware and software installations
Support Microsoft technologies (Windows Server, Exchange, SQL, SharePoint, Microsoft 365, Azure, etc.)
Manage virtualization platforms (VMware, Microsoft Hyper-V)
Handle network-level support including WAN/LAN, routers, firewalls, and security solutions
Administer self-hosted and cloud-based solutions
Support disaster recovery solutions (Veeam, StorageCraft, Acronis, etc.)
Manage remote access technologies (VPN, Remote Desktop Gateway, Azure Virtual Desktop)
Monitor system alerts and respond promptly through service tickets
Administer and maintain our remote monitoring and management (RMM) platform
Maintain detailed documentation for client systems and infrastructure
Communicate effectively with clients regarding incident status, upcoming changes, and outages

Additional Responsibilities:

Continuously improve customer satisfaction and service delivery
Work escalated issues and projects that require advanced expertise
Mentor and support junior technical staff
Contribute to the design, maintenance, and enhancement of internal systems and customer-facing cloud environments
Document internal processes and procedures
Stay current with emerging technologies through continuous learning
Drive projects to completion with minimal supervision

Requirements

8+ years of progressive IT experience
Managed Services Provider (MSP) experience is highly preferred
Professional IT certifications preferred: Microsoft (MS-900, MS-100, MS-101, AZ-900, AZ-104), SonicWall CSSA, Meraki ECMS, Cisco CCNA, VMware VCP, Security+, or similar
Strong interpersonal and communication skills with the ability to explain technical concepts to non-technical users
Excellent diagnostic, troubleshooting, and problem-solving abilities
Ability to multi-task and adapt quickly in a fast-paced environment
Self-motivated with a strong sense of ownership
BA/BS degree in Computer Science or related field preferred

What We Offer

Competitive salary based on experience and qualifications
Employer-paid Health Insurance
Vision and Dental Insurance available
Performance-based incentives
Generous Vacation & Sick Time
Excellent opportunities for career advancement in a growing company

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off

License/Certification:

Microsoft Certified: Azure fundamentals (Preferred)

Willingness to travel:

25% (Required)

Work Location: In person

Quick Apply

Refine Your Search

support escalation engineer jobs in houston tx

Senior Systems Engineer

Splunk Core Engineer

Director / Manager - Turbine Performance & Diagnostics

Senior Network Engineer

Network Administrator

IT Service Desk Level 1 Support

IT Engineer

Dental Field Service Technician III

Lead Supply Chain Engineer (Implementations) - Remote

Desktop Support Engineer (Dispatch /Part-Time) Houston, Texas

Technical Consultant/Solution Architect

IT Executive Support Engineer 4

Solutions Engineer II

Manufacturing Engineer Bilingual Mandarin - Chinese

L2 - Operator - TAS

L2 - Operator

IT Support Engineer

IT Support Engineer

Systems Administrator II

Field Support Engineer

I want to receive the latest job alert for support escalation engineer in houston tx

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