Top 3 technical support associate Jobs in houston tx

Technical Support Associate (Payments)
ZT Payments —Houston, TX
- $18 - $20 an hour
- Full-time
- Hybrid work
- CRM software
- Customer service
- Office
- Health insurance
- Dental insurance
Quick Apply
11h
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eatOS POS Inc. —Houston, TX
- Full-time
- Hybrid work
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- Writing skills
- Mid-level
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Baker Tilly Advisory Group, LP —Houston, TX
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- Remote
- Mid-level
- Microsoft Office
- 3 years
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Technical Support Associate (Payments)

ZT Payments
Houston, TX

Quick Apply

Job Details

Full-time
$18 - $20 an hour
11 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

CRM software
Interpersonal skills
Customer service
Account troubleshooting
Technical support
User training (technical support)
High school diploma or GED
POS
CompTIA A+

Full Job Description

Position Overview
ZT Payments is seeking a dedicated Technical Support Associate (Payments) to join our Houston-based Payment Operations team. In this hands-on, entry-level technical support role, you will serve as the first line of defense for our merchant partners—troubleshooting transaction issues, configuring payment hardware and integrations, and ensuring SLAs are met with professionalism. This is an excellent opportunity to develop deep fintech expertise and grow within a fast-paced, innovative payments company.

Key Responsibilities

Front-Line Merchant Support & Ticket Triage
Serve as the initial point of contact via phone, email, and chat for merchant inquiries, meeting SLA response-time targets and maintaining professionalism in every interaction.
Accurately log, categorize, and prioritize incoming support tickets in the CRM/ticketing system, ensuring full contextual handoff upon escalation.
Transaction Troubleshooting & Escalation
Diagnose and resolve basic transaction errors—failed authorizations, settlement discrepancies, reconciliation mismatches—and perform reversals or refunds per established protocols.
Assemble chargeback evidence for simple disputes; escalate complex risk or fraud cases to Level 2 or Risk Management teams with complete incident dossiers.
Solution Configuration & Multi-Processor Integration
Provision and configure POS terminals, PIN-pad devices, mobile readers, and gateway API profiles for each ISO-bank/processor relationship; execute firmware updates and network parameter adjustments to ensure interoperability.
Manage merchant MID assignment across multiple acquiring banks and processors, validating routing tables and processing parameters in both ISO portals and processor dashboards.
Equipment Packaging, Shipping & Logistics Coordination
Assemble hardware kits—terminals, cables, receipt printers—and generate carrier shipping labels; liaise with logistics partners to schedule pickups, track in-transit status, and confirm on-site merchant delivery.
Process returns and advance replacement units under RMA procedures, ensuring rapid device turnover to minimize merchant downtime.
System Monitoring & Basic Diagnostics
Continuously monitor gateway uptime, transaction throughput, and network connectivity dashboards; execute initial diagnostics for connectivity outages or API failures.
Elevate infrastructure or software anomalies beyond Tier 1 scope to Engineering or Operations teams with clear replication steps and log exports.
Regulatory Compliance & Security Protocols
Enforce PCI-DSS, KYC/AML, and ISO-mandated security standards in all support processes; verify merchant adherence to encryption, tokenization, and key-management policies.
Conduct routine checks of merchant device firmware versions and access credentials to guard against unpatched vulnerabilities.
Knowledge Management & Continuous Improvement
Create and update internal runbooks, SOPs, and knowledge-base articles to capture emergent issue patterns, configuration steps, and shipping workflows.
Proactively identify recurring incidents or process bottlenecks; collaborate with Product and Engineering stakeholders to drive enhancements that reduce Tier 1 escalation volume.

Qualifications

High school diploma or equivalent; technical certifications (e.g., CompTIA A+) a plus.
1+ year of customer service or technical support experience, preferably in payments, POS systems, or networked hardware environments.
Familiarity with ticketing/CRM systems (e.g., Zendesk, Salesforce Service Cloud).
Basic understanding of payment processing concepts (authorizations, settlements, chargebacks).
Proficiency with hardware configuration—POS terminals, PIN-pads, mobile readers—and basic networking (IP settings, firewalls).
Strong troubleshooting skills and the ability to document technical issues clearly.
Excellent verbal and written communication skills, with a customer-first mindset.
Ability to work onsite in Houston, TX, during standard business hours.

Why ZT Payments?

At ZT Payments, you’ll join a collaborative team that’s revolutionizing how merchants get paid—empowering small businesses and global enterprises alike. We invest in your growth, offering mentorship, training, and career paths across Operations, Risk, Product, and Engineering. If you’re passionate about fintech, eager to solve technical challenges, and thrive in a customer-centric environment, we want you on our team!

ZT Payments is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Houston, TX 77027

Quick Apply

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technical support associate jobs in houston tx

Technical Support Associate (Payments)

Customer Support Representative - Restaurant Technology (Entry/Mid-Level)

Sage Intacct Customer Support Senior Associate

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