Top 10 Technical support manager Jobs in Houston Tx

Technology Support Lead
JPMorganChase —Houston, TX
- Full-time
- Azure
- 5 years
- AWS
- Health insurance
- Tuition reimbursement
Technical Support Supervisor
LTS Associate Inc. —Houston, TX
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
NOC Supervisor
LYTE FIBER LLC —Houston, TX
- On call
- Computer Science
- Mid-level
- Office
Product Line Support Manager
Stallion Infrastructure Services —Houston, TX
- Weekends as needed
- Microsoft Excel
- 3 years
- High school diploma or GED
Quick Apply
SE Field Enablement Program Manager
Hewlett Packard Enterprise —Spring, TX
- $105,500 - $243,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
Shared Services Technical Training Lead
2020 Companies, Inc. —Spring, TX
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Customer Service Manager
9035 Hydradyne LLC —Houston, TX
- Full-time
- English
- Mid-level
- 3 years
Insurance Customer Service Manager
Benchmark Insurance Group & Rise Group —Houston, TX
- $45,000 - $60,000 a year
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Systems Solutions & Adoption Lead
Moffatt & Nichol —Katy, TX
- Full-time
- Background check
- Computer science
- 7 years
- Wellness program
- Health savings account
Quick Apply
Technical Support Manager
ERMC Aviation LLC —Houston, TX
- Full-time
- Computer literacy
- Basic math
- Mid-level

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Technology Support Lead

JPMorganChase -
Houston, TX

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Job Details

Full-time

Benefits

Health insurance
Tuition reimbursement
Retirement plan

Qualifications

Managing technical support teams
Network troubleshooting
Responding to infrastructure failures
IT system monitoring
Incident management software
Incident Escalation
Customer support ticket management
Resolving technical support tickets
Leading team collaboration initiatives
Production monitoring
Problem management
Cloud monitoring
Escalation handling
Cross-functional team management
Cross-functional communication
Production troubleshooting
System performance monitoring

Full Job Description

JOB DESCRIPTION

As a Technology Support Lead at JPMorgan Chase within the Commercial and Investment Bank team, you will serve as a senior technical authority responsible for ensuring the stability, performance, and continuous improvement of critical technology platforms that support global banking and markets operations. You will bring deep technical expertise and a solutions-driven mindset to complex support challenges, directly enabling the firm's ability to serve clients and execute at scale. This is a unique opportunity to lead at the intersection of technology and financial services — where your contributions have real, measurable impact on the business every day.

Job responsibilities

Lead the resolution of complex, high-priority technology incidents, serving as the primary escalation point and ensuring timely communication to stakeholders throughout the incident lifecycle
Drive root cause analysis and problem management processes, translating findings into permanent fixes and preventative measures that reduce recurring issues
Partner with software engineering, infrastructure, and business teams to ensure supportability is embedded into new technology deployments and platform changes
Develop and maintain runbooks, operational procedures, and knowledge base documentation to improve team efficiency and consistency of service delivery
Monitor system health, performance, and capacity across supported platforms, proactively identifying and addressing risks before they impact operations
Lead and mentor a team of technology support engineers, providing technical guidance, coaching, and career development support
Collaborate with product and engineering teams to advocate for operational improvements, automation opportunities, and tooling enhancements that reduce toil
Define and track key support metrics, including mean time to resolution and incident trends, using data to drive continuous service improvement
Engage directly with business stakeholders and technology partners to communicate service status, risk posture, and improvement initiatives

Required qualifications, capabilities, and skills

Formal training or certification on technology support concepts and 5+ years applied experience
Demonstrated experience leading technology support or operations functions within a large-scale, complex enterprise environment
Strong proficiency in diagnosing and resolving issues across infrastructure, application, and network layers in a production setting
Experience with incident management frameworks and IT service management practices, including ticketing and escalation workflows
Proficiency in scripting or automation (e.g., Python, PowerShell, or Bash) to streamline operational tasks and reduce manual effort
Hands-on experience with monitoring and observability tools for proactive system health management and alerting
Proven ability to lead technical teams and drive cross-functional collaboration to resolve complex issues under pressure
Strong communication skills with the ability to translate technical concepts clearly for both technical and non-technical audiences

Preferred qualifications, capabilities, and skills

Experience supporting trading, markets, or banking technology platforms within a financial services environment
Familiarity with cloud platforms and containerized environments (e.g., AWS, Azure, Kubernetes) in a support or operations capacity
Knowledge of change management and release management processes within regulated enterprise environments
Experience implementing automation and self-healing capabilities to improve platform resilience and reduce operational overhead
Relevant industry certifications such as ITIL, AWS, or equivalent technology support credentials

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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technical support manager jobs in houston tx

Technology Support Lead

Technical Support Supervisor

NOC Supervisor

Product Line Support Manager

SE Field Enablement Program Manager

Shared Services Technical Training Lead

Customer Service Manager

Insurance Customer Service Manager

Systems Solutions & Adoption Lead

Technical Support Manager

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