Top 18 Toll road authority Jobs in Houston Tx

Workforce Analyst, Customer Service
Harris County Toll Road Authority —Houston, TX
- Weekends as needed
- Computer Science
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
4d
Incident Response Technician
Harris County Toll Road Authority —Houston, TX
- Full-time
- Computer literacy
- Pass drug screening
- High school diploma or GED
- Disability insurance
- Health insurance
Public Safety Dispatcher
Harris County Toll Road Authority —Houston, TX
- Weekends as needed
- Pass drug screening
- High school diploma or GED
- Typing
- Disability insurance
- Health insurance
Paralegal - Compliance & Revenue Division (Toll Road)
Harris County —Houston, TX
- Overtime
- Pass drug screening
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Staff Accountant
Harris County Toll Road Authority —Houston, TX
- Temporary
- Microsoft Excel
- Pass drug screening
- Office
- Disability insurance
- Health insurance
Administrative Clerk - Compliance & Revenue Division
Harris County —Houston, TX
- Extended hours
- Writing skills
- Pass drug screening
- Research
- Paid parental leave
- Paid holidays
Community Engagement Specialist - Communications & Outreach Division
Harris County —Houston, TX
- Weekends as needed
- Customer service
- Writing skills
- Pass drug screening
- Paid parental leave
- Paid holidays
IT Delivery Consultant
Milligan Partners LLC —Houston, TX
- $102,067.94 - $160,985.05 a year
- Full-time
- Background check
- Bachelor of Science
- Office
- Health savings account
- Relocation assistance
Quick Apply
7d
Customer Service Representative (Bilingual English/Spanish)
Bickham Services Unlimited, LLC —Houston, TX
- $15 - $17 an hour
- Weekends as needed
- Spanish
- Basic math
- English
Quick Apply
6d
Title Examiner - Property Tax Division
Harris County —Houston, TX
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Paid holidays
Civil Project Manager
Harris County Toll Road Authority —Houston, TX
- Weekends as needed
- Clean driving record
- Construction site
- Writing skills
- Disability insurance
- Health insurance
2d
Paralegal - Property Tax Division
Harris County —Houston, TX
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid parental leave
- Paid holidays
Paralegal - Compliance & Revenue Division
Harris County —Houston, TX
- Weekends as needed
- 5 years
- Writing skills
- Pass drug screening
- Paid parental leave
- Paid holidays
Assistant County Attorney - General Counsel Division
Harris County —Houston, TX
- Extended hours
- Hybrid work
- Writing skills
- Pass drug screening
- Mid-level
- Paid parental leave
- Paid holidays
Senior Project Manager -Transportation (PE License)
Infrastructure Engineering Inc. —Houston, TX
- $120,000 - $170,000 a year
- Microsoft Outlook
- 11+ years
- Office
Quick Apply
Assistant County Attorney - Affirmative & Special Litigation Division - Hybrid
Harris County —Houston, TX
- Weekends as needed
- Microsoft Word
- 5 years
- Writing skills
- Paid parental leave
- Paid holidays
Assistant County Attorney - Defensive Litigation Division (Torts) - Hybrid
Harris County —Houston, TX
- Extended hours
- Hybrid work
- Writing skills
- Pass drug screening
- 3 years
- Paid parental leave
- Paid holidays

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Incident Response Technician
Harris County Toll Road Authority —Houston, TX
Maintains necessary tools and equipment. Change flat tires, perform minor vehicle repairs, give fuel and water. High School Diploma or GED equivalent.
Oilfield Monitoring Technician-Video Surveillance and Leak Detection
Noralta Technologies Inc. —Spring, TX
Escalate issues promptly to field personnel in accordance with client‑specific SLAs, escalation protocols, and event criticality.
From $20 an hour
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13d

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Workforce Analyst, Customer Service

Harris County Toll Road Authority -
Houston, TX

Apply Now

Job Details

Full-time
4 days ago

Benefits

Disability insurance
Dependent care reimbursement
Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Life insurance

Qualifications

Data analysis reporting
Call center experience
Spreadsheets
Metrics Reporting
Data summary reports
Math
Data-driven problem-solving
Productivity software
Workforce management
Data analysis software

Full Job Description

Position Description

The Workforce Analyst's responsibilities include performing routine analysis and tracking real-time statistical data in relation to the operational performance of agents within Customer Service. The Workforce Analyst monitors real time schedule adherence, provides reporting and analytics that create visibility and drive efficient performance to ensure operational metrics are met. The Workforce Analyst will assist in the allocation of resources and staffing needs based on production requirements. Maintains regular support of the Workforce Management (WFM) application to ensure overall functionality along with the end-users' ability to use the subset application. May assist in the training of additional staff for WFM. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

Duties and Responsibilities:

Ensures the accuracy and timeliness of data by reviewing staffing plans, approving time off requests, schedule changes, and other types of requests. Resolves scheduling conflicts quickly and efficiently. Verifies that the various Customer Service sections maintain proper coverage through schedule adjustments to continue to meet departmental goals.
Monitors real-time Automated Call Distribution System (ACD) performance and observations to ensure staff adhere to schedule. Reacts quickly to alert CSRs to bring them back in adherence to required service level.
Designs, modifies, and maintains daily reports and supporting data as needed. Compiles, analyzes, and distributes statistical data for review by management on a weekly/monthly basis. Provides ad hoc reports as needed.
Assists Workforce Management in planning work load, work flow, work objectives and time utilization of workforce staff.
Assists with preparation of staff bid and other duties as assigned.

Other Duties:
This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.

Requirements

Education and Experience:

Graduate of a two-year accredited college or university with a degree in Computer Science or Technology, or similar related fields; professional experience may substitute for education on a year-for-year basis.
Minimum one (1) year of experience in call center workforce operations, customer service/relations reporting, or analytical reporting position of similar environment.
Preference: Basic team leader or supervisory experience is a plus.

Knowledge, Skills, and Abilities:

Ability to comprehend Automated Call Distribution System, key performance metrics and reports.
Ability to work independently as well as in a team environment and be open to change.
Ability to quickly learn user end of phone system and Workforce Management system.
Strong analytical and organizational skills.
Strong reporting and spreadsheet application skills.
Ability to adhere to strict attendance requirements.
Ability to achieve and maintain departmental performance standards.
Ability to make sound decisions quickly in a fluid work environment.
Strong interpersonal skills and the ability to communicate with many different levels of employees.
Excellent knowledge of workforce management calculations, technologies, and key performance indicators.
Strong analytical and mathematical skills to collect and interpret data to solve problems.
Working knowledge of personal computers and related software including Microsoft Office.

Physical Demands:
The position mostly requires sitting in an office environment, occasionally some standing, and light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

General Information

Position Type and Typical Hours Work:
This is a full time position. Days of work and hours may vary based on business needs of the department and shift to include days, evenings, nights, and weekends.

Work Environment:
There are no major sources of discomfort. A normal office environment with acceptable lighting, temperature, and air condition is provided.

Reporting Relations:
Reports To Position: Workforce Management Supervisor

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Equal Opportunity Statement

Harris County is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email: [email protected]

Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.

The following list of benefits is offered only to employees in regular (full-time) positions:

Medical
Dental
Vision
Wellness
Life Insurance
Long-term Disability
Employee Assistance Program
10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
10 county holidays plus one (1) floating holiday
Professional Development Opportunities
Dependent Care Reimbursement Plan
Healthcare Reimbursement Account
457 Deferred Compensation Plan
Retirement pension (TCDRS)
Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County benefits website: https://benefitsathctx.com/

Apply Now

Refine Your Search

toll road authority jobs in houston tx

Workforce Analyst, Customer Service

Incident Response Technician

Public Safety Dispatcher

Paralegal - Compliance & Revenue Division (Toll Road)

Staff Accountant

Administrative Clerk - Compliance & Revenue Division

Community Engagement Specialist - Communications & Outreach Division

IT Delivery Consultant

Customer Service Representative (Bilingual English/Spanish)

Title Examiner - Property Tax Division

Civil Project Manager

Paralegal - Property Tax Division

Paralegal - Compliance & Revenue Division

Assistant County Attorney - General Counsel Division

Senior Project Manager -Transportation (PE License)

Assistant County Attorney - Affirmative & Special Litigation Division - Hybrid

Assistant County Attorney - Defensive Litigation Division (Torts) - Hybrid

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