Job Summary:
Under the general supervision of the Director, and according to established policies and procedures, provides administrative support for assigned patient unit. In doing so, inputs orders in HBO, schedules diagnostic tests and therapies for patients, assembles and maintains patients' charts, answers telephone and intercom calls, providing routine, approved information, and relays other calls and messages. Interviews patient to obtain information necessary to complete the admission process in specific departments.
Shift: Full-Time Night shift 6:30p-7a
Duties:
- Follows the St. Joseph Medical Center Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
- Collaborates with care team to arrange and/or assist with administrative clinical patient needs.
- Inputs orders from patient records into HBOC and notifies other associates of orders requiring immediate attention.
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Completes appropriate requisition forms and informs other departments of ordered diagnostic tests, meals, therapies, and so forth.
- Greets and directs patients and unit visitors.
- Maintains customer focused relationships with patients, families and physicians.
- Answers telephone calls, responds to routine inquiries, and relays other calls and messages.
- Responds to calls in a professional, customer focused manner and notifies appropriate persons.
- Participates in measures to prevent exposure to infection pathogens and communicable conditions.
- Interacts with bed control regarding bed vacancies and placement information.
- Assists department unit manager and resource nurse with staffing issues.
- Prepares reports and forms for incoming shift and for other departments.
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Recognizes age related needs, sensory, and cultural considerations and adjusts care to reflect patient needs and preferences.
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Assembles medical record for newly admitted patients and maintains current record by filing physician orders and test results, and other relevant documents. Maintains confidentiality of patient records. Assembles patient records upon discharge, transfer, or death according to pre-established Medical Records Department procedure and route record to Medical Records Department for processing.
- Accesses other computer applications to provide support to team members meeting continuum of care needs.
- Other duties as assigned and help with other departments if needed.
WORK EXPERIENCE:
- Experience in Acute Care facility preferred.
LICENSE/REGISTRATION/CERTIFICATION:
- American Heart Association BLS- Basic Life Support certification is required.
EDUCATIONTRAINING:
- High school diploma or GED.
- One year work experience in order to complete written forms, comprehend and communicate verbal and written instructions and math skills to order supplies and assemble patient records.
Houston's oldest hospital is GROWING!
Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world-class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most.
Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care.
Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the way.
Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.
