Top 923 Customer service representative Jobs in Howard County, Md

Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Client Service Analyst
UnitedHealth Group —Hunt Valley, MD
- $24 - $43 an hour
- Full-time
- Remote
- Computer literacy
- Pass drug screening
- Mid-level
Customer Care Representatives (Call Center)
Johns Hopkins Medical Management Corporation —Hanover, MD
- $22 an hour
- Temporary
- Writing skills
- Research
- High school diploma or GED
Quick Apply
Customer Service Representative
TAI Engineering —Elkridge, MD
- $25 - $35 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Laboratory experience
- Profit sharing
- Health savings account
Quick Apply
4h
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Call Center Operator
Laurel Dental Office —Ellicott City, MD
- $17 - $18 an hour
- Full-time
- Entry level
- Paid training
- Health insurance
Quick Apply
Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Remote Client Agent (Work From Home) | Flexible Schedule
The Gainey Agency —Baltimore, MD
- Part-time
- Remote
- 18 years or older
- Computer literacy
- No experience needed
- Opportunities for advancement
- Flexible schedule
Quick Apply
Customer Service Representative - Part-Time
United Airlines —Baltimore, MD
- $19.64 an hour
- 8 hour shift
- Background check
- 18 years or older
- Ability to walk for extended periods
- Profit sharing
- Paid holidays
1d
Customer Service Representative
Smart Building Technologies —Owings Mills, MD
- $20 - $30 an hour
- Weekends as needed
- Entry level
- Under 1 year
- Paid holidays
- Health insurance
Quick Apply
Call Center Operator - Healthcare
Mercy Medical Center —Baltimore, MD
- $17.83 - $26.75 an hour
- Full-time
- Hospital
- High school diploma or GED
- Epic
- 403(b) matching
- Paid holidays
Call Center Operator - Adult & Peds Clinic
Mercy Medical Center —Baltimore, MD
- $17.83 - $26.75 an hour
- Full-time
- High school diploma or GED
- Clinic
- Epic
- 403(b) matching
- Paid holidays
Customer Service Representative
Walden University —Columbia, MD
- $18 - $23 an hour
- Full-time
- Remote
- Microsoft Excel
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
7d
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Washington, DC
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
14d
Service Coordinator 2
Convergint Technologies LLC —Columbia, MD
- $30 - $35 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid parental leave
9d
Animal Services Dispatcher (Customer Service Representative, I/II), Grade 13/16
Montgomery County Government —Derwood, MD
- $53,177 - $84,739 a year
- Overtime
- Bilingual
- Background check
- Writing skills
- Wellness program
- Paid parental leave
5d
Client Success Representative (Remote)
Demand.com —Baltimore, MD
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Title Agent
Maryland Speedy Tag & Title II LLC —Laurel, MD
- $17.50 an hour
- Part-time
- Office
- High school diploma or GED
- Analysis skills
- Paid time off
- Opportunities for advancement
Quick Apply

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Customer Service Advocate I (Remote)

CareFirst BlueCross BlueShield -
Baltimore, MD

Apply Now

Job Details

Full-time
$32,256 - $59,136 a year

Benefits

401(k)

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Resp & Qualifications

PURPOSE:
Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

ESSENTIAL FUNCTIONS:

Provides first- level problem resolution to member, provider & broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Uses knowledge of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
Delivers accurate information to customers in accordance with performance goals and objectives.
Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
Participates in ongoing education related to new services, industry topics, and skills.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: Less than one year customer service experience.

Preferred Qualifications:

Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology.

Knowledge, Skills and Abilities (KSAs)

Successful completion of the training provided.
Demonstrated skills as an empathetic and compassionate communicator.
Ability to quickly gain customer trust and confidence.
Demonstrated PC navigation and data entry skills.
Strong interpersonal communication skills.
Good oral and written communication skills.

Salary Range: $32,256 - $59,136

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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Refine Your Search

customer service representative jobs in howard county, md

Customer Service Advocate I (Remote)

Client Service Analyst

Customer Care Representatives (Call Center)

Customer Service Representative

Access Call Center Representative

Call Center Operator

Customer Service Representative / Customer Support Associate

Remote Client Agent (Work From Home) | Flexible Schedule

Customer Service Representative - Part-Time

Customer Service Representative

Call Center Operator - Healthcare

Call Center Operator - Adult & Peds Clinic

Customer Service Representative

Customer Service Call Center Agent

Call Center Operator - All Shifts

Customer Service Advocate II (In-Office)

Service Coordinator 2

Animal Services Dispatcher (Customer Service Representative, I/II), Grade 13/16

Client Success Representative (Remote)

Customer Service Title Agent

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