Who We Are
We're not your typical manufacturing company.
At Forte, we help customers solve problems fast with custom doors and frames delivered in as little as two weeks. From hospitals and schools to hotels and retail spaces, our work keeps projects moving and customers on schedule.
We're a team of doers, problem-solvers, and customer champions who genuinely enjoy working together. If you're someone who likes helping people, figuring things out, and making an impact every day, you'll fit right in.
The Inside Sales Coordinator produces customer quotations, revisions and follow-ups, answers technical and specification questions, and provides general customer service. The position is customer-facing and requires a high degree of professionalism, organization, and problem-solving ambition. This position reports to the Inside Sales Supervisor at the assigned plant location.
The Key Accountabilities of the Inside Sales Coordinator role are as follows:
Estimating (75%):
- Produce detailed quotations based on customer inquiries and requests for proposals.
- Work collaboratively with other inside sales coordinators to manage the inbound queue of customer requests.
- Meet or exceed expected quote turnaround time from receipt of inquiry as established by the company.
- Meet expected daily/weekly quotas for customer outreach and quotation goals.
- Use established company pricing models to ensure margins meet or exceed company goals.
- Assist customers with questions on quotations, specifications, pricing, and product offerings.
- Provide resolution to customer requests including, but not limited to, sample requests, order documentation inquiries, advanced product knowledge, or website/e-tool navigation.
- Review and process quotes, orders, revisions, custom items, and add-ons while ensuring appropriate approval levels.
- Maintain alignment between quote and order pricing, assess escalation needs, and provide explanations for pricing discrepancies as required.
- Perform other duties as assigned by the Inside Sales Supervisor to ensure positive customer experience.
Quote Follow-Up (15%):
- Make outbound sales calls to prospects and customers based on sales activity reporting.
- Generate customer interest by making follow-up calls on quotes/bids/marketing programs.
- Increase quote conversion rate by emphasizing the value and benefit of company quality and service.
Customer Relationship Management (10%):
- Answer inbound customer calls in the absence or lack of availability of office administration.
- Interact with customers in a positive and professional manner via phone, email, or in-person sales or quotation questions.
- Contact customers via phone or email to collect data, generate awareness, or promote the business in a positive sales manner.
- Foster and maintain positive customer relationships for internal and external customers.
- Enhance customer retention through exceptional service and an approachable, positive demeanor.
- Actively identify and communicate opportunities for organizational growth, process improvement, and enhanced customer engagement, contributing to the long-term success of the company.
Technical Knowledge and Skills Requirements:
- Must possess excellent skills using Microsoft Word, Excel, Outlook, and PowerPoint, with the ability to communicate effectively, efficiently, and concisely using each one.
- Must have previous experience utilizing CRM systems to manage customer information accurately.
- Must be a task-oriented collaborator with the ability to work on multiple customer projects simultaneously and balance accordingly.
- Must be an extremely effective, professional, and polished communicator in person, via telephone, or electronically.
- Must have building material sales or manufacturing experience and/or sound working knowledge of door and hardware industry products.
- Prefer previous experience as a customer service representative, inside sales coordinator, or account manager.
- Prefer previous experience in a sales-related role for products that are manufactured or assembled in an industrial environment.
Hours, Travel, and Location:
- Salary non-exempt position with flexibility to work extended hours and/or weekends as needed.
- Normal business hours are Monday-Friday between 7 AM and 5 PM, with scheduled shift within that range.
- This position is 100% in-office, located in Howell, MI. No hybrid. No remote.
- Occasional travel may be required to support customers or company initiatives.
