Front Desk / Chiropractic Assistant
Location: Howell, MI
Practice: Mercier Integrative Health & Chiropractic
Job Type: Part-Time or Full-Time
Compensation: $16–$22 per hour, negotiable based on experience
Schedule: Approximately 28–40 hours per week, negotiable
About Us
At Mercier Integrative Health & Chiropractic, we believe in full-body wellness through personalized chiropractic, therapeutic, and holistic care. We are a family-focused, wellness-driven practice looking for a friendly, motivated, reliable, and compassionate Front Desk & Chiropractic Assistant to join our growing team.
This position is front-desk heavy and is ideal for someone who truly loves customer service and thrives in a fast-paced environment. Creating a welcoming, positive experience for every patient who walks through our doors is one of our highest priorities.
In addition to front desk responsibilities, this position will also provide hands-on support to our providers and patients by assisting with therapeutic services, patient flow, and clinical operations.
**No chiropractic experience is required—we are happy to provide training to the right person!
Position Overview
You will be an important part of the patient experience and the daily operation of our office. As one of the first and last people our patients interact with, you will help create a welcoming, organized, and positive environment while also assisting with patient care and therapeutic services.
We are looking for someone who:
- Is dependable, punctual, and reliable (references required)
- Truly enjoys helping and connecting with people
- Thrives in a fast-paced front desk environment
- Has excellent customer service skills
- Is organized, proactive, and detail-oriented
- Can think critically and take initiative
- Is comfortable learning new computer systems and office software
- Brings positive energy to the team
- Has an interest in chiropractic, wellness, and holistic-minded care
- Treats patients with kindness, compassion, and respect
- Is willing to learn and take on new responsibilities as the practice grows
Front Desk & Administrative Responsibilities
Responsibilities include:
- Adhering to and upholding all HIPAA and patient confidentiality standards
- Greeting and interacting with patients with warmth, professionalism, and excellent customer service
- Checking patients in and out
- Answering a multiline phone system and responding to basic patient inquiries
- Scheduling appointments and managing provider calendars
- Preparing patient paperwork and maintaining patient accounts
- Verifying insurance benefits and eligibility
- Developing knowledge of and being able to explain insurance information to patients
- Collecting payments and maintaining accurate patient balance records
- Assisting with basic billing and administrative tasks
- Becoming familiar with and, when needed, explaining office procedures, packages, services, and policies to patients
- Supporting providers and team members to ensure smooth daily patient flow
- Maintaining cleanliness and organization of the front desk and office areas
- Taking initiative with office projects and administrative tasks
- Supporting social media, marketing, community events, or other office projects as needed
- Completing other front desk and office duties as necessary
Chiropractic Assistant & Patient Care Responsibilities
Training will be provided for applicable services and equipment.
Responsibilities may include:
- Rooming patients and preparing them for their appointments
- Assisting providers with patient care and treatment flow
- Preparing and supporting patients before, during, and after therapy
- Administering or assisting with therapeutic services, including: Shockwave Therapy, Electrical Muscle Stimulation (E-Stim), Cupping Therapy, Neo Light Bed Therapy, Ultrasound
- Sanitizing treatment rooms, equipment, and therapy areas between patients
- Maintaining cleanliness and organization of treatment areas
- Laundry
- Assisting with charting and completing patient notes within the EHR system
Requirements
- Reliable with consistent attendance
- Strong customer service skills — this is a MUST!
- Ensuring patients feel comfortable, informed, and cared for throughout their visit
- Professional and friendly communication skills
- Ability to multitask and remain organized in a busy environment
- Must be comfortable working independently and as part of a team
- Must be able to think critically, problem-solve, and take initiative
- Comfortable with computers and learning new office software
- Healthcare, chiropractic, front desk, or customer service experience is preferred but not required
- Must be willing and able to learn hands-on patient care and therapeutic procedures
- Must maintain patient confidentiality and follow HIPAA guidelines
Hours & Schedule
Our practice is open Monday through Friday, with practice hours generally ranging from 9:00 AM–7:00 PM.
Applicants must be available to close several evenings per week.
- Part-Time / Full-Time position
- Approximately 28–40 hours per week, depending on availability and office needs
- Occasional weekend events may be required, such as our Patient Appreciation Event or community events (fewer than 5 per year)
Perks of Working With Us
- Positive, supportive, wellness-driven workplace
- Chiropractic care and select modality benefits
- Massage therapy benefits
- Opportunities for growth, additional responsibilities, and training
- Hands-on experience in chiropractic and integrative healthcare
- A team atmosphere with a genuine passion for helping others
- The opportunity to grow alongside a developing and expanding practice
What We Value
If you love connecting with people, enjoy staying busy and organized, and would like to be part of a growing, wellness-centered practice where no two days are exactly the same, we'd love to meet you!
How to Apply:
Please send your resume and a brief cover letter to:
Jill DeCelle
[email protected]
Mercier Integrative Health & Chiropractic
We can't wait to meet you!
Mercier Integrative Health & Chiropractic
Howell, MI 48843
Pay: $16.00 - $22.00 per hour
Expected hours: 25.0 – 40.0 per week
Benefits:
- Employee discount
- Flexible schedule
Education:
Experience:
- Office: 4 years (Required)
- Customer service: 2 years (Required)
- Chiropractic: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
