Member Services Representative I
First Financial Federal Credit Union of Maryland —Sparks Glencoe, MD
- $22 - $28 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Communication skills
Quick Apply
1d
Customer Service Representative - Remote
Power Finance Texas —Baltimore, MD
- $20 - $25 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
2h
Customer Service Representative
Meta Global —Baltimore, MD
- $45,746.41 - $65,092.45 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
12d
Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Customer service
Cockeysville Opticians & Eyecare —Cockeysville, MD
- $18 - $23 an hour
- Full-time
- Bilingual
- Google Workspace
- Microsoft Outlook
- Paid time off
Quick Apply
1d
Retail Services Representative
PLTFRM Companies LLC —Baltimore, MD
- Full-time
- Clean driving record
- Bachelor of Science
- Maintenance
Quick Apply
Outside Sales Representative (B2B) – Pro Audio, Lighting & Musical Instruments - Mid-Atlantic Region
Streetwise Sales —Maryland
- $24,000 - $100,000 a year
- Contract
- Merchandising
- Mid-level
- Travel
- Employee discount
- Flexible schedule
Quick Apply
Technician
National Seating & Mobility, Inc. —Owings Mills, MD
- 8 hour shift
- Customer service
- High school diploma or GED
- Assembly
- Paid holidays
- Health insurance
Quick Apply
12d
Sales & Service Representative (Universal Banker)
First Citizens Bank —Columbia, MD
- $19.74 - $26.00 an hour
- Full-time
- Office
- High school diploma or GED
- Communication skills
Medical Equipment Operations Customer Service
Rotech Healthcare Inc. —Glen Burnie, MD
- $21 - $24 an hour
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
Quick Apply
Facilities Management Support Representative I (Mailroom)
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
- $14.04 - $19.62 an hour
- Full-time
- Clean driving record
- Ability to lift 75 pounds
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Client Service Representative Supervisor at Eastern Animal Hospital
Eastern Animal Hospital —Baltimore, MD
- $20 - $23 an hour
- Weekends as needed
- OSHA
- Word processing
- Mid-level
- Health insurance
- Dental insurance
2h
CAD Technician, Stormwater
Contech Engineered Solutions LLC —Linthicum Heights, MD
- $26 - $31 an hour
- Online Application
- Engineering
- Mid-level
- Office
7d
Counter Sales Representative
Reece Supply, LLC —Fallston, MD
- Full-time
- Inventory management
- Customer service
- Writing skills
- Profit sharing
- Health savings account
Quick Apply
13d
Field Sales Representative - Industrial
Mettler Toledo —Baltimore, MD
- $75,000 - $90,000 a year
- Engineering
- Mid-level
- Microsoft Office
- Disability insurance
- Health insurance
IT Support Technician I, II, and III (AV Support)
Community College of Baltimore County —Catonsville, MD
- $46,596 - $91,343 a year
- Full-time
- Classroom
- Microsoft Outlook
- Mid-level
- Free parking
- Paid jury duty
Client Service Representative
Murthy Law Firm —Owings Mills, MD
- $19 - $20 an hour
- Extended hours
- Mid-level
- High school diploma or GED
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
Customer Service Associate - TRANSPORTATION
R W Bozel Transfer, Inc —Aberdeen, MD
- $20 - $22 an hour
- Full-time
- Microsoft Outlook
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
12d
Home Sleep Testing Support Representative (Baltimore)
Medbridge Healthcare —Baltimore, MD
- $20 an hour
- Full-time
- Background check
- HIPAA
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
14d
PSR / ADMINISTRATIVE SUPPORT COORDINATOR
Clinical Associates, P.A. —Baltimore County, MD
- Monday to Friday
- Internal Medicine
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
3d

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Member Services Representative I

First Financial Federal Credit Union of Maryland -
Sparks Glencoe, MD

Quick Apply

Job Details

Full-time
$22 - $28 an hour
1 day ago

Qualifications

Customer communication
Customer relationship building
Writing skills
Client rapport building
High school diploma or GED
CRM system proficiency

Full Job Description

First Financial Federal Credit Union

Job Description

Job Title: Member Services Representative (MSR) I, II, III

Department: Member Experience – Contact Center

Reports To: Member Services Contact Center Supervisor

Salary Grade(s): 6, 7,8

EEO-1 Job Class: 5 - Administrative Support Workers

FLSA Status: Non-exempt

Full-time

Part-time

Temporary

Location: Admin Center

***In office position with the opportunity to go hybrid after a new employee 90 day period.

Function:

Responsible for providing an exceptional member-centric experience by handling every potential, new, and existing member with patience, empathy, and enthusiasm. Offer members a comprehensive, all-in-one experience to meet their financial needs, covering education, services, and sales. This includes account opening, maintenance, and transaction processing, with an emphasis on consultative conversations to strengthen relationships and establish trust as a financial expert. Actively promote a variety of banking solutions to enhance a member’s service experience and achieve their financial goals.

Position Requirements:

GENERAL:

Maintain a professional and friendly demeanor, able to quickly build rapport with members across various communication channels, while ensuring confidentiality is always upheld.
Highly detail-oriented and service-driven, with strong listening, written, and verbal communication skills.
Proficiency in reading, writing, and speaking Spanish is a plus.
Capable of working both independently and as part of a team.
Proficient in navigating both new and existing credit union systems, essential for the daily responsibilities of the role.
Promotions are based on demonstrated performance, manager recommendations, and/or completion of required training.

EXPERIENCE:

One (1) or more years of customer service or sales experience, with Contact Center experience a plus.
Industry experience may qualify candidates for hiring at an advanced level.

EDUCATION:

High School Diploma or GED equivalent required.
Ability to obtain and maintain job-related certification if no job-related advanced degree.
Meet or exceed continuing professional education (CPE) requirements.

Duties:

Member Experience

Deliver a personalized and seamless experience for members, addressing all their financial needs across multiple channels.
Use training and available resources to understand our services and products, effectively communicating features and benefits to members.
Demonstrates initiative by seeking opportunities to grow in responsibility, building knowledge and expertise to assist with more complex member requests.
Engage in consultative conversations with members, asking open-ended questions to uncover needs and life events, and educate them on products and services. Provide appropriate recommendations to strengthen relationships and position yourself as a trusted advisor.

Member Services

Develop expertise in identifying and assisting members with fraud, account takeover, or identity theft, making necessary account changes to protect their information, and escalating cases when needed.
Open accounts, perform member maintenance requests, process transactions accurately, and support operational tasks as required.
Utilize the CRM (Customer Relationship Management) system and other tools to foster relationship-building conversations, ensuring a consistent approach to onboarding new members and expanding existing relationships.
Identify consumer lending opportunities and collaborate with the centralized lending team to ensure a seamless and successful member experience.

Operational Responsibilities

Mitigate risk by adhering to relevant regulations, policies, and procedures, exercising sound judgment within established guidelines, and maintaining confidentiality.
Utilize practical knowledge of digital solutions and technology to assist members and effectively address their concerns.

Support Functions

Support daily operations of the contact center and meet member service and product needs as required by the digital channel (voice, text, chat, video, etc.)
Provide regular support to other credit union departments as needed.

Performs other related duties of similar scope and complexity as needed.

Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security.

Equal Opportunity Employment

First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law.

Quick Apply

Refine Your Search

customer support representative jobs in hunt valley, md

Member Services Representative I

Customer Service Representative - Remote

Customer Service Representative

Customer Service Representative / Customer Support Associate

Customer service

Retail Services Representative

Outside Sales Representative (B2B) – Pro Audio, Lighting & Musical Instruments - Mid-Atlantic Region

Technician

Sales & Service Representative (Universal Banker)

Medical Equipment Operations Customer Service

Facilities Management Support Representative I (Mailroom)

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Counter Sales Representative

Field Sales Representative - Industrial

IT Support Technician I, II, and III (AV Support)

Client Service Representative

Customer Service Associate - TRANSPORTATION

Home Sleep Testing Support Representative (Baltimore)

PSR / ADMINISTRATIVE SUPPORT COORDINATOR

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