Member Services Representative I
First Financial Federal Credit Union of Maryland —Sparks Glencoe, MD
- $22 - $28 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Communication skills
Quick Apply
10d
Settlement Officer & Marketing Representative
Broadview Title —Bel Air, MD
- $55,000 - $70,000 a year
- Full-time
- In person
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Maintenance Technician
David S. Brown Enterprises, Ltd. —Owings Mills, MD
- $23 - $26 an hour
- Full-time
- OSHA
- Mid-level
- Residential
- Wellness program
- Health savings account
Quick Apply
18h
Mental Health Therapist
Bloom Health Centers —Timonium, MD
- $62,000 - $120,000 a year
- Part-time
- Hybrid work
- Experience working with individuals with disabilities
- Licensed Clinical Social Worker
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Full-Time Instructor Automotive Welding (Baltimore, MD)
Inter-Industry Conference on Auto Collision Repair —Baltimore, MD
- $90,000 - $115,000 a year
- Full-time
- ASE Certification
- 5 years
- Mid-level
- Health savings account
- Health insurance
Quick Apply
1d
Sr. Auto Glass Installation Technician – Store#71 - 790 Merritt Blvd
Auto Glass Now —Dundalk, MD
- $22.50 - $38.60 an hour
- Full-time
- 18 years or older
- Mechanic experience
- Mid-level
- Health savings account
- Paid holidays
8d
Lead - Maryland House Travel Plaza
Areas USA, Inc —Aberdeen, MD
- $17 an hour
- Overtime
- Sales
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Utility Technician
United Site Services —Glen Burnie, MD
- $22.80 - $31.92 an hour
- Full-time
- Mid-level
- CDL
- Flatbed truck
- Health savings account
- AD&D insurance
Hospital Liaison
Sterling Care —Harford County, MD
- Full-time
- Acute care
- Hospital
- Inpatient
- Health savings account
- Health insurance
Quick Apply
Territory Sales Representative (MD/DC/WV)
Staples, Inc. —Baltimore, MD
- $52,500 - $60,000 a year
- Call employer
- Remote
- Microsoft Outlook
- Mid-level
- Business development
- Paid holidays
- Paid time off
7d
Equipment Specialist
United Site Services —Glen Burnie, MD
- $16.58 - $22.38 an hour
- Full-time
- Customer service
- Forklift
- US work authorization
- Health savings account
- AD&D insurance
9d
Service Technician
United Site Services —Glen Burnie, MD
- $18.56 - $25.06 an hour
- 8 hour shift
- Mid-level
- CDL
- US work authorization
- Health savings account
- AD&D insurance
Mobile Crisis Clinician - PT Weekends
The Affiliated Sante Group —Timonium, MD
- $34.86 - $38.46 an hour
- Part-time
- Addiction Medicine
- HIPAA
- Mid-level
- Employee assistance program
- Opportunities for advancement
Quick Apply
11d
Insurance Account Representative - State Farm Agent Team Member
Chris Greaver - State Farm Agent —Perry Hall, MD
- $60,000 - $90,000 a year
- Full-time
- 18 years or older
- Mid-level
- Office
- 401(k)
- Paid time off
Quick Apply
Sales Representative
Rose Roofing & Restoration —Westminster, MD
- $80,000 - $200,000 a year
- Full-time
- Background check
- Mid-level
- In-person
- Paid training
- Employee discount
Quick Apply
Hiring Manager
Roto-Rooter Services Company —Elkridge, MD
- $80,000 - $90,000 a year
- Management
- Mid-level
- Residential
- Profit sharing
- Paid training
Vice President of Sales and Marketing ($153,243 - $195,612)
Edenwald Senior Living —Towson, MD
- $153,243 - $195,612 a year
- Weekends as needed
- Marketing
- Bachelor's degree
- Continuous improvement
- Free parking
- Paid holidays
Quick Apply
3d
Assistant Plaza Director (Restaurants)
Areas USA, Inc —Aberdeen, MD
- Full-time
- Background check
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Youth Care Professional
Everstand —Baltimore, MD
- $17.50 - $23.13 an hour
- Weekends as needed
- Background check
- Spanish
- Microsoft Excel
- Mileage reimbursement
Quick Apply
Bridge Inspection Team Leader
SuYash Consulting, LLC —Columbia, MD
- $90,000 - $135,000 a year
- Full-time
- AutoCAD
- Civil engineering
- Microsoft Excel
- Relocation assistance
- Health insurance
Quick Apply

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Member Services Representative I

First Financial Federal Credit Union of Maryland -
Sparks Glencoe, MD

Quick Apply

Job Details

Full-time
$22 - $28 an hour
10 days ago

Qualifications

Customer communication
Customer relationship building
Writing skills
Client rapport building
High school diploma or GED
CRM system proficiency

Full Job Description

First Financial Federal Credit Union

Job Description

Job Title: Member Services Representative (MSR) I, II, III

Department: Member Experience – Contact Center

Reports To: Member Services Contact Center Supervisor

Salary Grade(s): 6, 7,8

EEO-1 Job Class: 5 - Administrative Support Workers

FLSA Status: Non-exempt

Full-time

Part-time

Temporary

Location: Admin Center

***In office position with the opportunity to go hybrid after a new employee 90 day period.

Function:

Responsible for providing an exceptional member-centric experience by handling every potential, new, and existing member with patience, empathy, and enthusiasm. Offer members a comprehensive, all-in-one experience to meet their financial needs, covering education, services, and sales. This includes account opening, maintenance, and transaction processing, with an emphasis on consultative conversations to strengthen relationships and establish trust as a financial expert. Actively promote a variety of banking solutions to enhance a member’s service experience and achieve their financial goals.

Position Requirements:

GENERAL:

Maintain a professional and friendly demeanor, able to quickly build rapport with members across various communication channels, while ensuring confidentiality is always upheld.
Highly detail-oriented and service-driven, with strong listening, written, and verbal communication skills.
Proficiency in reading, writing, and speaking Spanish is a plus.
Capable of working both independently and as part of a team.
Proficient in navigating both new and existing credit union systems, essential for the daily responsibilities of the role.
Promotions are based on demonstrated performance, manager recommendations, and/or completion of required training.

EXPERIENCE:

One (1) or more years of customer service or sales experience, with Contact Center experience a plus.
Industry experience may qualify candidates for hiring at an advanced level.

EDUCATION:

High School Diploma or GED equivalent required.
Ability to obtain and maintain job-related certification if no job-related advanced degree.
Meet or exceed continuing professional education (CPE) requirements.

Duties:

Member Experience

Deliver a personalized and seamless experience for members, addressing all their financial needs across multiple channels.
Use training and available resources to understand our services and products, effectively communicating features and benefits to members.
Demonstrates initiative by seeking opportunities to grow in responsibility, building knowledge and expertise to assist with more complex member requests.
Engage in consultative conversations with members, asking open-ended questions to uncover needs and life events, and educate them on products and services. Provide appropriate recommendations to strengthen relationships and position yourself as a trusted advisor.

Member Services

Develop expertise in identifying and assisting members with fraud, account takeover, or identity theft, making necessary account changes to protect their information, and escalating cases when needed.
Open accounts, perform member maintenance requests, process transactions accurately, and support operational tasks as required.
Utilize the CRM (Customer Relationship Management) system and other tools to foster relationship-building conversations, ensuring a consistent approach to onboarding new members and expanding existing relationships.
Identify consumer lending opportunities and collaborate with the centralized lending team to ensure a seamless and successful member experience.

Operational Responsibilities

Mitigate risk by adhering to relevant regulations, policies, and procedures, exercising sound judgment within established guidelines, and maintaining confidentiality.
Utilize practical knowledge of digital solutions and technology to assist members and effectively address their concerns.

Support Functions

Support daily operations of the contact center and meet member service and product needs as required by the digital channel (voice, text, chat, video, etc.)
Provide regular support to other credit union departments as needed.

Performs other related duties of similar scope and complexity as needed.

Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security.

Equal Opportunity Employment

First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law.

Quick Apply

Refine Your Search

member services representative jobs in hunt valley, md

Member Services Representative I

Settlement Officer & Marketing Representative

Maintenance Technician

Mental Health Therapist

Full-Time Instructor Automotive Welding (Baltimore, MD)

Sr. Auto Glass Installation Technician – Store#71 - 790 Merritt Blvd

Lead - Maryland House Travel Plaza

Utility Technician

Hospital Liaison

Territory Sales Representative (MD/DC/WV)

Equipment Specialist

Service Technician

Mobile Crisis Clinician - PT Weekends

Insurance Account Representative - State Farm Agent Team Member

Sales Representative

Hiring Manager

Vice President of Sales and Marketing ($153,243 - $195,612)

Assistant Plaza Director (Restaurants)

Youth Care Professional

Bridge Inspection Team Leader

I want to receive the latest job alert for member services representative in hunt valley, md

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