Top 10 Patient access specialist Jobs in Huntersville Nc

Patient Access Specialist- Contact Center
CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA —Charlotte, NC
- Full-time
- HIPAA
- High school diploma or GED
- In-person
- Work from home
Customer Service Representative
Fyzical —Huntersville, NC
- High school diploma or GED
- Clinic
- Driver's License
- Opportunities for advancement
Access Specialist
CaroMont Health —Belmont, NC
- Part-time
- Customer service
- High school diploma or GED
- Typing
Customer Service Representative
FYZICAL Therapy and Balance Centers —Huntersville, NC
- Full-time
- Hybrid work
- High school diploma or GED
- Clinic
- Driver's License
- Opportunities for advancement
Quick Apply
Referral Coordinator
Charlotte Community Health Clinic —Charlotte, NC
- $17 - $23 an hour
- Hybrid work
- Bilingual
- Writing skills
- Medical office experience
- Paid holidays
- Disability insurance
Quick Apply
Benefits and Authorization Specialist
Architech Sports and Physical Therapy —Charlotte, NC
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Clinic
- Disability insurance
- Health insurance
Quick Apply
4d
Healthcare Informatics Specialist
Mcleod Centers for Wellbeing —Charlotte, NC
- $28.72 - $31.28 an hour
- Full-time
- Hybrid work
- LMFT
- Nursing
- Microsoft Outlook
- Health savings account
- Paid holidays
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1d

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Patient Access Specialist- Contact Center

CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA -
Charlotte, NC

Apply Now

Job Details

Full-time

Benefits

Work from home

Qualifications

Professional ethics
HIPAA
High school diploma or GED
Healthcare privacy protection
Health information regulatory compliance

Full Job Description

Primary Objective

The Patient Access Specialist provides exceptional customer service to CEENTA patients and referring providers through effective telephonic and virtual communication.

Essential Functions

The essential functions for the position include:

Collect, enter, and verify patient demographic and insurance information in the electronic health records (EHR) system
Schedule/Reschedule/Cancel patient appointments in the EHR system
Act as a liaison between patients and CEENTA providers by documenting and appropriately routing patient triage requests in the EHR system
Address patient issues and complaints directly or forward the matter to the appropriate Practice Manager or Compliance Officer
Operate a multi-line telephone system
Collect patient pre-payments and balances
Demonstrate predictable, reliable, and prompt attendance
Demonstrate compliance with the Employer’s policies and procedures, including work rules and emergency action plans
Ability to handle a stressful environment
Ability to work as a team and effectively communicate in a respectful manner with co-workers and patients
Ability to learn quickly, focus, and give attention to detail.
Position will be eligible to work from home after successful completion of six months on site and meeting required productivity metrics

Core Competencies

Customer Service – The Patient Access Specialist is often the first contact a patient has with CEENTA and must therefore demonstrate exemplary customer service to ensure a positive patient experience. This includes engaging patients, being receptive and responsive to their needs, and appropriately addressing any patient questions or concerns.
Effective Communication – The Patient Access Specialist must communicate effectively and respectfully with patients and clinic staff in person, via phone, via email, and via EHR system messaging. They should be able to listen effectively and express themselves in a clear and articulate manner.
Information Collection & Management – The Patient Access Specialist must be able to collect, organize, and monitor data accurately and efficiently. This data includes Protected Health Information (PHI), which must be handled in compliance with the Health Insurance Portability & Accountability Act (HIPAA).
Multi-Tasking & Adaptability – The Patient Access Specialist must be able to multi-task and adjust their approach to meet changing demands and stressful situations while simultaneously addressing patient needs.
Personal & Professional Ethics – The Patient Access Specialist must have integrity and honesty. Adherence to professional ethics as delineated by CEENTA and federal regulations (e.g. HIPAA) is required.

Accountability

Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.

Supervisory Responsibilities

The Patient Access Specialist reports to the Manager, Patient Access.

This position has no supervisory responsibilities.

Education and Experience

High school diploma or equivalent required. Minimum of one year related work history and Epic EHR experience preferred.

Work Environment

The Patient Access Specialist functions in a corporate call center. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. The call center can be loud and distracting at times, so the ability to focus and stay on task is of paramount importance.

Position Type and Expected Hours of Work

This is a full-time position with hours dependent upon call volume, Mondays-Fridays.

Physical and Mental Requirements

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is a largely sedentary role in which the employee is regularly required to sit, talk, or hear.

Travel

No travel is expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add or change the essential job functions of this position at any time without notice.

A Typical Day in the Position

As a Patient Access Specialist in the call center, you will answer an average of 115 - 125 incoming calls per day to address patient needs such as scheduling, rescheduling, or canceling appointments, relaying messages to providers and their staff, and answering general patient questions. Generally, the Patient Access Specialist is the first point of contact for patients of CEENTA, so it is imperative that they greet each caller with a pleasant tone and polite disposition.

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patient access specialist jobs in huntersville nc

Patient Access Specialist- Contact Center

Customer Service Representative

Access Specialist

Customer Service Representative

Referral Coordinator

Benefits and Authorization Specialist

Healthcare Informatics Specialist

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