Top 165 Technical support Jobs in Huntington, Ny

Education Support Analyst
Custom Computer Specialists —Hauppauge, NY
- $60,000 - $70,000 a year
- Call employer
- School experience
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
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(Hiring Fast) IT Helpdesk Specialist
Rider Solution —Yonkers, NY
- $28 - $30 an hour
- 8 hour shift
- 5 years
- Mid-level
- Windows
- Health insurance
- 401(k)
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13d
IT Support Technician
H2M architects + engineers —Melville, NY
- $24 - $34 an hour
- Full-time
- Mid-level
- Travel
- Military encouraged
- Health insurance
- Tuition reimbursement
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Technical Support Associate
Arrow Electronics, Inc. —Melville, NY
- $36.17 - $44.21 an hour
- Full-time
- Hybrid work
- Research
- Office
- Microsoft Office
- Health savings account
- Paid holidays
IT Support Technician I
East Coast Capital —Melville, NY
- $45,000 - $60,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Office
- Paid holidays
- Health insurance
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Help Desk Analyst
Star Group LP —Woodbury, NY
- $28 - $32 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
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IT Help Desk Support
U.S. Dynamics Corporation —Amityville, NY
- $25 - $35 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
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3d
Technology Specialist
Flexible IT —Hauppauge, NY
- $60,000 - $70,000 a year
- Full-time
- Azure
- Office
- Driver's License
- Health insurance
- Paid time off
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Support Technician II
Westchester Medical Center —Valhalla, NY
- $29.30 - $36.82 an hour
- Full-time
- Hospital
- Word processing
- Mid-level
- Paid holidays
- Health insurance
IT Support Technician
Schimenti Construction Company —Rye Brook, NY
- $55,000 - $70,000 a year
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Disability insurance
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IT Coordinator
AHRC NASSAU —Plainview, NY
- $50,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
12d
Specialist, PC Support II
MSC Industrial Supply Co. —Melville, NY
- $65,660 - $83,589 a year
- Full-time
- Computer science
- Computer Science
- Writing skills
- Paid holidays
- Health insurance
Computer Support Rep
Sid Harvey Industries I —Garden City, NY
- $25 - $28 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- ERP systems
- Profit sharing
- Paid holidays
Technical Support Specialist (Casino Management System)
Resorts World Inc. —Queens, NY
- $85,000 - $120,000 a year
- Full-time
- Hybrid work
- Hospitality
- Computer Science
- Mid-level
Quick Apply
5d
IT Service Desk Specialist
Personal Touch Home Care —North New Hyde Park, NY
- $70,000 - $75,000 a year
- Full-time
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
7d
IT Helpdesk Support
The Child Center of NY —Queens, NY
- $62,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Level I Helpdesk Technician
Acture Solutions Inc —Hauppauge, NY
- $40,000 - $55,000 a year
- Full-time
- Windows
- Microsoft Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
Priceline.com —Norwalk, CT
- Full-time
- Hybrid work
- Google Workspace
- Office
- Windows
- Disability insurance
- Health insurance
4d
IT Support & Computer Operations Specialist
GoodLife Computers. —Bay Shore, NY
- $26.30 - $31.60 an hour
- Full-time
- Computer Science
- Mid-level
- In-person
- Paid holidays
- Health insurance
Quick Apply
6d
Associate Helpdesk Technician
Tutor Perini Corporation —New Rochelle, NY
- $30 - $35 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
12d

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technical support jobs near huntington, ny

Education Support Analyst

Custom Computer Specialists -
Hauppauge, NY

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Job Details

$60,000 - $70,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Flexible spending account
Tuition reimbursement
Vision insurance
401(k) matching
Gym membership
Life insurance

Qualifications

Customer communication

Full Job Description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

We are seeking an Education Support Analyst to join our Application Services team.

The Education Support Analyst (ESA) plays a critical role in delivering high quality service and customer support to our Infinite Campus (K12 student management system) clients. Primary responsibilities include; providing first-level customer support of the software application (via phone and web support), rapid resolution of client issues, and delivering superior customer satisfaction. The ESA needs to be motivated, technically savvy and customer service oriented. Candidates must be willing to travel to Infinite Campus (Blaine, MN) for certification training as well as team building events as required. Other travel may be required.

Location: Hauppauge, NY.

Salary: $60,000-70,000

What You'll Do:

Act as the main point of contact for customers with questions, requests, or troubleshooting problems relating to Infinite Campus software.
Provide technical support via the telephone and support portal.
Verify support contact credentials and account service level agreements.
Assist the customer by resolving the incident, redirecting the call, or escalating.
Discuss details of incident with support contacts and verify replication on customer website. Triage and prioritize customer issues.
Document all support incidents and customer requests in the tracking system in a timely manner and use the system to track all unresolved incidents.
Keep customers advised on the steps being taken to resolve their incident or service request.
Prioritize multiple tasks throughout the day as circumstances require, with supervision.
Maintain technical product knowledge on existing and new products.
Maintain department standards for attendance, coverage (including lunch), and volume and effectiveness of problem resolution.
Other duties as assigned.

What You Bring:

BA/BS degree or equivalent work experience.
Previous experience in a support center or customer service organization.
Work experience with K-12 education.
Experience with Infinite Campus student information system a plus+.
Familiarity with web, Contact Management systems, and PC based applications.
Ability and willingness to travel periodically for required training and team conferences, including a mandatory, approximately one-week onsite Infinite Campus Support Certification program in Minnesota (typically three full training days plus two travel days), as well as occasional attendance at industry and Infinite Campus support conferences. Conference participation is rotational and may include the HDI Conference and the annual Infinite Campus Support Conference.
HDI Support Certification a plus+ .
Able to demonstrate a professional attitude while providing outstanding, industry-leading customer service.
Dependable, representing a positive work ethic.
Excellent written and verbal communication.
Attention to detail; demonstrating consistent follow-through with set processes and documented procedures.
Able to work in a fast-paced environment with frequent software releases.
Positive attitude.
Able to problem solve while prioritizing effectively and efficiently; determine when to escalate issues with attention to detail.
Collaborate; able to work with or deal with a variety of personalities while working towards a common goal.

#IND

CCS Offers:

Competitive salaries
Comprehensive benefits including:
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program

Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [email protected] or 631-864-6699.

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Refine Your Search

technical support jobs in huntington, ny

Education Support Analyst

(Hiring Fast) IT Helpdesk Specialist

IT Support Technician

Technical Support Associate

IT Support Technician I

Help Desk Analyst

IT Help Desk Support

Technology Specialist

Support Technician II

IT Support Technician

IT Coordinator

Specialist, PC Support II

Computer Support Rep

Technical Support Specialist (Casino Management System)

IT Service Desk Specialist

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Level I Helpdesk Technician

IT Support Specialist

IT Support & Computer Operations Specialist

Associate Helpdesk Technician

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