Looking for a career with purpose—not just a paycheck?
Join Grant Gardens and help shape the future of adolescents through compassion, mentorship, teamwork, and strong employee development. Every shift is an opportunity to make a lasting impact—not only through the care we provide, but through the people we prepare and support to provide it.
Overview
Develop the People Who Make the Difference.
At Grant Gardens Residential Treatment Center, we believe Healing Starts with People. Behind every successful resident interaction is an employee who has been trained, supported, coached, and given the tools to succeed.
The Workforce Performance Specialist serves as an extension of Human Resources and operational leadership, helping ensure employees are prepared not only during orientation, but throughout their employment.
This is not a traditional classroom educator or orientation-only position.
The Workforce Performance Specialist maintains an active presence throughout the residential program, working directly with employees, Unit Supervisors, Program Supervisors, and leadership to identify learning needs, reinforce expectations, provide real-time coaching, and improve employee performance.
When an incident identifies an opportunity for education, this position helps turn that event into meaningful learning. When a team needs additional support on evenings or nights, this position goes where the need exists. When supervisors identify performance gaps, the Workforce Performance Specialist partners with them to provide coaching, education, and follow-through.
The goal is simple: make sure what we teach translates into what we do.
What You'll Do
- Coordinate and facilitate new employee orientation, onboarding, and initial workforce education.
- Maintain an active presence within the residential program to support employees beyond orientation.
- Provide real-time education, coaching, retraining, and performance support as needs arise.
- Review incident trends, supervisory concerns, and operational observations to identify opportunities for employee education and performance improvement.
- Develop targeted education following incidents, emerging trends, policy changes, or identified performance concerns.
- Partner with Unit Supervisors and Program Supervisors to strengthen employee performance and reinforce expectations.
- Observe workplace practices and provide coaching and clarification when additional education is needed.
- Support supervisors in developing their teams and addressing recurring performance or knowledge gaps.
- Facilitate education across day, evening, night, and weekend shifts based on organizational needs.
- Coordinate required annual training, regulatory education, competencies, and continuing staff development.
- Develop training materials, presentations, job aids, competency tools, and educational resources.
- Track required training, certifications, competencies, and compliance deadlines.
- Evaluate the effectiveness of education and determine when additional follow-up or intervention is needed.
- Assist with leadership development, employee engagement, retention, recognition, and succession-planning initiatives.
- Support Human Resources and leadership with policy education, employee communications, and organizational initiatives.
- Maintain accurate training and workforce development records.
Schedule & Operational Presence
This position requires flexibility and is not limited to a traditional Monday-Friday daytime training schedule.
The Workforce Performance Specialist is expected to adjust their schedule based on workforce and operational needs. This may include providing education, observation, coaching, or support during evening, night, or weekend shifts.
At Grant Gardens, employee development happens where the work happens and when the need occurs.
What We're Looking For
- Experience in behavioral health, residential treatment, healthcare, human services, education, Human Resources, staff development, or a related environment.
- Experience training, coaching, mentoring, supervising, or developing employees.
- Strong presentation, facilitation, and interpersonal skills.
- Ability to provide constructive feedback and coach employees professionally.
- Ability to build effective working relationships with frontline employees, supervisors, and organizational leadership.
- Strong written and verbal communication skills.
- Strong organizational and project-management abilities.
- Ability to recognize performance trends and translate identified needs into practical education.
- Willingness and ability to work a flexible schedule based on organizational needs.
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Preferred Qualifications
- Experience in residential behavioral health or adolescent treatment.
- Experience developing or facilitating employee training programs.
- Knowledge of trauma-informed care, crisis intervention, behavior management, or TCI principles.
- Experience coaching frontline supervisors or emerging leaders.
- Knowledge of adult learning principles.
- Experience with Learning Management Systems (LMS).
- Bachelor's degree in Human Resources, Business Administration, Education, Organizational Development, Healthcare Administration, Behavioral Health, Psychology, Criminal Justice, Social Services, or a related field; equivalent experience may be considered.
- HR, training, learning and development, or professional development certification preferred but not required.
Why Join Grant Gardens?
At Grant Gardens, your work has purpose. Every employee you coach, every supervisor you support, and every learning opportunity you help create strengthens the environment in which our residents heal and grow.
We believe in investing in our employees through supportive leadership, professional development, accountability, and opportunities for growth.
As our Workforce Performance Specialist, you will have the opportunity to influence more than training—you will help shape our workforce, strengthen our leaders, and improve the quality of care our residents experience every day.
If you're passionate about developing people, comfortable being present where the work is happening, and want a role where your influence can be seen in real time, we'd love to meet you.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have reliable transportation?
- Are you able to pass a background check?
- Are you able to pass a CPS background check?
- What interests you about this position, and what makes you feel it would be a good fit for you?
Work Location: In person
