Top 5 Help desk analyst Jobs in Huntington In

Help Desk Analyst
Our Sunday Visitor, Inc. —Huntington, IN
- Full-time
- Research
- Office
- High school diploma or GED
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Systems Analyst, PLM & Pre-Production Systems
Vera Bradley —Roanoke, IN
- $77,500 - $106,600 a year
- Weekends as needed
- Computer science
- Computer Science
- Bachelor of Science
- Health savings account
- Paid holidays
12d

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Help Desk Technician II
C&A Tool Engineering, Inc. —Churubusco, IN
Other responsibilities will include; documenting installation procedures, maintaining hardware and software inventory lists and installation/troubleshooting of…
$21 an hour
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Service Desk Technician I
Corsica Technologies, LLC —Fort Wayne, IN
The position will be expected to make use of specialized tools and software for troubleshooting and maintaining systems and infrastructure.
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Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
Software Technology Inc —Madison County, OH
Manage clients or their own company Citrix systems, VDI and its other technologies. The engineer is responsible for taking care of all the administration tools…
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Help Desk Analyst
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$22 - $29 an hour
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11d

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Help Desk Analyst

Our Sunday Visitor, Inc. -
Huntington, IN

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Job Details

Full-time

Qualifications

Desktop computer repair
Endpoint Security
Email customer support
Smartphone (troubleshooting support)
Phone communication
iOS
Hardware maintenance
Operating system updates
Android
High school diploma or GED
Phone customer support
Patch management
Computer hardware
Desktop (troubleshooting support)
Computer management
Desktop applications
IP networking
Productivity software
Technical support via email
Desktop administration
Hardware diagnostics
Mobile devices

Full Job Description

Job Summary

The Help Desk Analyst role is to provide maintenance and support for Windows and Mac desktop computers and laptops and mobile devices including software installation, troubleshoot computer problems and determine source, and advise on appropriate action. Provide support for all systems at all locations. The incumbent will also assist in research and management of the applications and tools used by the help desk team.

Essential Job Functions (*=Non-essential tasks):

Diagnose and resolve technical hardware and software issues for Microsoft Windows and Mac operating systems involving applications, internet and VPN connectivity, email clients, VOIP and mobile devices and more.
Analyzes the needs of users and recommends solutions for software/hardware systems.
Offer alternative solutions where appropriate with the objective of improving customer support.
Document resolutions for future reference
Follow standard processes and procedures
Perform hardware and software installations.
Provide computer orientation to new company staff
Maintain virus protection software on all end user systems
Update hardware and software patches on end user systems
Utilize the problem ticketing system to prioritize and resolve system related issues.
Act as a liaison between OSV and hardware/software service providers
Stay current with system information, changes and updates
- Other duties as assigned

Requirements:

Experience:

Advanced knowledge of company supported applications. Ability to learn and support new hardware and software

Education:

High school degree and at least 2 years of college experience and/or coursework or an Associate’s Degree preferred or a combination of relevant work experience and education.
0-2 years of applicable experience working with desktop and mobile hardware and software in a business environment.

Skills and Abilities:

Able to work independently and efficiently to meet deadlines.
Able to promptly answer support related email, phone calls and other electronic communications.
Highly self-motivated, detail-oriented and organized
Candidate must have excellent interpersonal communication skills including demonstrated success with oral and written communication.
Dependability, organization, problem solving and adaptability skills.
Proficient computer experience including Windows and Mac OS, Microsoft Office 356, Virus Protection software, Microsoft Patch Management
Advanced knowledge and ability to troubleshoot PC, Mac, Android, iOS and networking systems

Working Environment

Hybrid: Position will work on-site at the Huntington, Indiana location 3 days per week
The incumbent will carry a corporate cell phone to respond to after-hours, on-call emergencies

Supervisory Responsibilities

None

Compensation

OSV recognizes that its employees work in many different states and therefore may be affected by different laws. It is OSV's intention to comply with all applicable federal, state, and local laws that apply to the Company's employees.
Compensation offered is determined based on market data, internal equity, and an applicant's relevant skills, experience, and educational background.

(Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.)

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