ABOUT US:
We aim to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled, and empathetic to our patients’ needs. We continuously look for ways to improve our patients' experience through data analytics, patient surveys, and feedback. Our commitment to patient care also includes investing in our employees through continuing education and training.
POSITION SUMMARY:
The Ophthalmic Technician I is critical in supporting the clinical team by providing high-quality patient care and assisting with diagnostic testing and procedures. This position requires excellent customer service, strong interpersonal and communication skills, and the ability to make independent decisions within the scope of their role. The ideal candidate is detail-oriented, adaptable, and committed to maintaining patient confidentiality while delivering exceptional service.
KEY RESPONSIBILITIES:
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Obtain and document comprehensive patient history, ensuring accuracy and completeness.
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Follow office workup protocols to support efficient patient flow and physician needs.
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Determine visual acuity and perform automated refraction.
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Administer eye drops, ointments, and irrigating solutions as the physician prescribes.
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Measure intraocular pressure (tonometry) accurately and safely.
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Prepare patients for pre-operative procedures as directed.
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Maintain and calibrate ophthalmic equipment and instruments to ensure proper functionality.
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Perform administrative and clinical tasks, including entering data into the electronic medical records (EMR) system and providing direct patient services.
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Recognize patient symptoms or test results inconsistencies and report findings to the appropriate medical personnel.
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Maintain strict patient confidentiality in compliance with HIPAA and company policies.
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Demonstrate initiative by seeking instruction in areas of uncertainty and staying informed about evolving ophthalmic practices.
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Travel to various office locations as required; dependable transportation is necessary.
REQUIREMENTS:
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An associate or bachelor’s degree in healthcare administration or a related field is preferred.
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2 to 3 years of experience as an ophthalmic or optometric technician preferred.
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Strong attention to detail and ability to follow precise protocols.
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Flexibility and willingness to travel between multiple locations as needed.
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Ability to work independently while effectively collaborating with the healthcare team.
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Exceptional organizational skills and the ability to prioritize tasks in a fast-paced environment.
KNOWLEDGE, SKILLS, AND ABILITIES:
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Patient Experience—Understanding and anticipating the patient’s needs, actively striving to exceed our patient's expectations, and providing ongoing education and communication.
- Proactive—Keep others informed. Ask for help when needed and bring any challenges or concerns to leadership.
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Analytical mind- capable of out-of-the-box thinking to solve problems.
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Professionalism- Displaying cautious, helpful, and ethical behavior. Maintaining composure even under challenging circumstances.
- Excellent Communication Skills, both written and verbal. Focus on becoming an active listener to understand the needs of co-workers and patients better.
- Drive for Results—Strives to improve the patient experience by committing to continuous improvement and going above and beyond optimal outcomes.
- Focus on Efficiency – Utilizes technology, innovation, and process improvements to improve efficiency and effectiveness continuously.
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Teamwork- Participates as a team member and establishes strong working relationships with teammates and the organization.
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Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
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Forward-thinking attitude—Consider how your actions and behavior influence or affect others and how this will impact your future growth in the company.
- Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.
OWNERSHIP SKILLS:
- Help foster a positive workplace environment that encourages accountability, collaboration, and transparency.
- Self-awareness: understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses.
- Pride in one’s work by asking questions when needed, providing feedback, and completing job tasks promptly.
- Aligning job responsibilities and projects with the company’s goal and mission.
- Pro-active measures in daily work that anticipate problems and develop solutions.
- Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays.
- Confidence in expressing ideas and solutions during meetings or projects. Openness to other employees’ opinions and feedback.
- Establish performance goals and align personal interests and career aspirations with new tasks and responsibilities.
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Offer solutions to problems rather than presenting issues.
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Ask for constructive feedback regarding job performance.
- Share responsibility for actively maintaining "workload items" for clinical and support buckets.
PHYSICAL REQUIREMENT:
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Exerting up to twenty-five pounds of force occasionally and/or a negligible amount frequently or constantly to lift, carry, push, pull, or otherwise move objects.
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Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
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Have close visual acuity to perform an activity, including viewing a computer terminal, extensive reading, interpretation, etc.
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Must possess the physical, mental, and cognitive skills to complete essential tasks, including learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.
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Must be able to be stationary for prolonged periods
COGNITIVE REQUIREMENT:
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Execute tasks independently.
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Learn and memorize tasks.
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Maintains concentration/focus on tasks.
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Perform tasks in a demanding environment requiring multi-tasking and prioritizing work.
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Must be comfortable working and interacting with large groups of people daily.
BENEFITS & PERKS:
Generous PTO allowance
Holiday Pay
Health, Dental & Vision
Life Insurance
Short-term disability
Long-term disability
401k with discretionary match
Uniform Allowance (clinic only)
Professional Development
We are an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.
