Top 19 Entry level technical support Jobs in Huntsville, Al

Customer Experience Analyst
Summit 7 Systems —Huntsville, AL
- $50,000 - $60,000 a year
- Full-time
- Remote
- Computer Science
- Office
- Windows
- Dental insurance
- 401(k) matching
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RISE Technical Support Staff I
Alabama A&M University —Normal, AL
- $40,000 - $70,000 a year
- Full-time
- Writing skills
- University
- Experience equivalent to degree accepted
- Disability insurance
- Health insurance
Tier 1 Help Desk Specialist -TS Clearance required
CATHEXIS —Huntsville, AL
- $54,400 a year
- Full-time
- Writing skills
- Bachelor's degree
- Experience equivalent to degree accepted
- Wellness program
- AD&D insurance
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IT Support Coordinator, YSG HQ
Yorktown Systems Group —Huntsville, AL
- Full-time
- Office
- High school diploma or GED
- 1 year
Cardiovascular Technician I - Cardiovascular Tech Support - FT - 1st Shift
Huntsville Hospital Health System —Huntsville, AL
- Full-time
- CPR Certification
- Hospital
- BLS Certification
- Disability insurance
- Health insurance
Service Desk Support Specialist
Koniag Government Services —Huntsville, AL
- Full-time
- Computer Science
- Office
- In-person
- Paid holidays
- Health insurance
Helpdesk Support Specialist I
Agile Defense —Huntsville, AL
- Computer science
- Computer Science
- Office
Quick Apply
11d
Tier 1 Helpdesk
DEPLOY —Huntsville, AL
- $15 - $17 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
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Summit 7 Service Desk Analyst
Summit 7 Systems —Huntsville, AL
- $45,000 - $60,000 a year
- Full-time
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Systems Technician
Integris —Athens, AL
- 8 hour shift
- Hybrid work
- 1 year
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
12d
RISE Engineering and Technical Staff I
Alabama A&M University —Normal, AL
- $53,400 - $171,100 a year
- Full-time
- System design
- University
- Bachelor's degree
- Disability insurance
- Health insurance
Application Support Administrator
Everforth ECS —Huntsville, AL
- Weekends as needed
- Office
- Analysis skills
- 1 year
5d
Summit 7 Service Desk Analyst Tier 2
Summit 7 Systems —Huntsville, AL
- $50,000 - $65,000 a year
- Full-time
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Help Desk Support Service Specialist – Intermediate (TS/SCI Required)
General Dynamics Information Technology —Huntsville, AL
- $32.69 - $44.23 an hour
- Contract
- Azure
- Office
- Travel
- Paid time off
- 401(k) matching
IT Software / Computer Specialist
Modern Technology Solutions, Inc —Huntsville, AL
- Customer service
- Mid-level
- 3 years
- Disability insurance
- Health insurance

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Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
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Tier 1 Service Technician
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3d

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entry level technical support jobs near huntsville, al

Customer Experience Analyst

Summit 7 Systems -
Huntsville, AL

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Job Details

Full-time
$50,000 - $60,000 a year

Benefits

Dental insurance
401(k) matching

Qualifications

Windows
Microsoft Office

Full Job Description

Position Title:

Customer Experience Analyst

Location:

Huntsville, AL

Salary*:

$50,000 - $60,000

Dependent upon qualifications

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in meaningful health and welfare benefits such as:

Excellent health benefits from BCBS
Smile brighter with Ameritas dental benefits
See into the future with our luxurious VSP vision benefits
Prepare for the long-haul courtesy of our 401k with company matching
10 days' vacation, 7 days sick time
Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

Summary:

The Customer Experience Analyst will work with the Customer Advocate Manager and other MSP/MSSP resources to ensure we maintain SLAs and customer satisfaction for our MSP/MSSP clients. This role will be a key part of maintaining SLAs, ensuring cases are handled efficiently and providing valuable insights to the Customer Experience Advocate and MSP/MSSP leadership

Essential Functions:

Review case status
Assist in analyzing cases to determine areas of focus and improvement
Support root cause analysis under guidance from senior staff
Gather artifacts for strategic business reviews and client interactions
Communicate with clients as required, escalating issues when appropriate

Duties and Responsibilities:

Collaborate and communicate effectively within a team
Ensure requests are routed to the proper resource quickly and efficiently
Enter all time and expenses as they occur
Pursue continuous education and technical skill development through outlets including industry standard certifications
Support customer relationship efforts through timely, professional communication
Escalate complex issues to senior team members as needed
Demonstrate professionalism with clients across channels, including phone, on-site, and through emails, to resolve all client requests/questions
Provide fast turnaround of client and internal requests as directed

Job Specifications:

Required

Associate or bachelor's degree in computer science or MIS from a reputable institute or equivalent practical 0-2 years of experience in a technical support, help desk, or MSP environment
Foundational understanding of Windows, Office 365, and general IT concepts

Optional / Desired

Security+ Certification
Office 365 experience
Interest in developing technical troubleshooting and customer service skills

Export Control Notice: This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a "U.S. Person" (as defined in 22 CFR 120.15), the company will assess whether an export license is required. If a license is required, any offer of employment will be contingent upon the candidate's eligibility for, and the company's ability to obtain, such a license in accordance with U.S. law. A "U.S. Person" includes U.S. citizens, lawful permanent residents, asylees, and refugees.

Summit 7 Systems, LLC is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Quick Apply

Refine Your Search

entry level technical support jobs in huntsville, al

Customer Experience Analyst

RISE Technical Support Staff I

Tier 1 Help Desk Specialist -TS Clearance required

IT Support Coordinator, YSG HQ

Cardiovascular Technician I - Cardiovascular Tech Support - FT - 1st Shift

Service Desk Support Specialist

Helpdesk Support Specialist I

Tier 1 Helpdesk

Summit 7 Service Desk Analyst

Systems Technician

RISE Engineering and Technical Staff I

Application Support Administrator

Summit 7 Service Desk Analyst Tier 2

Help Desk Support Service Specialist – Intermediate (TS/SCI Required)

IT Software / Computer Specialist

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