Responsibilities:
- 1. Provides excellent customer service. Greets clients, answers the phone in a friendly manner. Conducts all client interactions in such a way that communicates interest in their needs.
2. Conducts showings of vacancies according to agency procedures and related program requirements. Processes applications and information received to determine eligibility. Maintains waiting lists, conducts background checks, prepared necessary forms, and secures signatures to finalize agreements between tenants and the Housing Authority.
3. Performs move-in and move-out inspections. Coordinates closely with the maintenance department and outside contractors for the timely rehab of vacancies. Facilitates the return of security deposits. Ensures each vacant unit is rent-ready and stays that way until re-rented.
4. Works closely with accounting to ensure tenants timely payment of all deposits, rents, fees, and charges owed.
5. Performs all annual USDA RD and HOME reexaminations and assists participants in completion of all paperwork related to tenancy and recertification. Verifies income, assets, and medical or other expenses.
6. Enters data in computer systems utilizing USDA MINC or SDHDA NexGen. Promptly and accurately maintains file documentation and ensures compliance with the Rural Development 515 loan program and the HOME programs.
7. Establishes, maintains, and updates various logs, books, spreadsheets, files, and/or forms related to the orderly maintenance of records, including tenant files, tenant lists, vacancy spreadsheet, garage door opener list, keypad code list, unit refurbish database, etc. Ensures all computer records are accurate and current.
8. Investigates tenant complaints as necessary or directed. Issues lease violation warnings or notices of termination as warranted.
9. Maintains a current knowledge regarding rentals in the area. Reviews leasing activity along with occupancy data and makes recommendations for specials, promotions and/or advertising that may be needed to generate leasing activity and increase occupancy.
10. Walks or drives the properties often to ensure positive curb appeal. Ensure the grounds and common areas are free from trash and debris. Complete maintenance work orders to have work completed as identified.
11. Responsible for front desk operations, including: collecting rents, answering phones, responding to inquiries, providing information regarding community resources, submitting work orders, and opening mail.
12. Act as Secretary Pro Tempore during monthly board meetings, type up board meeting notes, and prepare and distribute board related material as needed.
Skills:
- 1. The ability to perform and understand basic mathematical calculations such as addition, subtraction, multiplication, division, fractions, and percentages.
2. Strong verbal and interpersonal skills, as well as desire to assist those in need with a patient, pleasant, and personable nature.
3. Ability to work with diverse populations and families of all ages and abilities in a professional manner. Knowledge of a second language helpful but not required.
4. Ability to work well under stressful conditions.
5. Reasonable knowledge of the community, social, and economic resources available to low income and elderly individuals, with particular emphasis on resources as they apply to housing.
6. Ability to work with computers with an emphasis on Microsoft Office.
7. Ability to learn and follow regulations, policies, and procedures of the Housing Authority, USDA Rural Development, and SDHDA HOME.
8. Ability to maintain confidentiality of applicants, tenants, landlords and the housing authority.
9. Ability to work harmoniously with other employees in a team oriented office.
10. Ability to prioritize tasks, work with minimal supervision, as well as take and follow direction.
11. Familiarity with typical filing systems and standard business machines such as copiers, scanners, fax machines, calculators, computers, telephone systems, etc.
12. Must be prompt, dependable, and reliable.
13. Must be capable of performing light lifting and climbing stairs.
14. Must have a driver's license.
This is a great opportunity for an experienced Office Manager to join our team. We offer competitive compensation and benefits packages. If you have the required skills and experience, we would love to hear from you. Please submit your resume for consideration.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Paid time off
- Retirement plan
People with a criminal record are encouraged to apply
Work Location: In person
