Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
Challenges current working practices identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.
Conduct regular audits of medical records, coding, and billing practices to ensure accuracy and compliance with federal, state, and payer regulations.
Evaluate claims for compliance with ICD-10, CPT, HCPCS, and other applicable coding standards, identifying coding errors, documentation deficiencies, and billing discrepancies.
Perform both scheduled and impromptu audits of physician and coder documentation to verify accuracy, compliance, and appropriate code assignment.
Monitor adherence to internal policies, procedures, and the organization’s Code of Conduct, tracking regulatory changes to maintain ongoing compliance.
Assist with risk assessments and internal investigations related to billing, coding, and documentation practices.
Prepare comprehensive audit reports summarizing findings, trends, and recommendations, maintaining detailed documentation of audits, corrective actions, and follow-up activities.
Present findings to leadership, compliance committees, and other key stakeholders, ensuring transparency and accountability.
Provide timely feedback and education to coders, billers, and clinical staff on documentation and coding requirements.
Develop, implement, and evaluate training programs addressing coding standards, compliance updates, and audit outcomes.
Serve as a knowledgeable resource for coding and reimbursement inquiries, offering guidance and recommendations as needed.
Collaborate with Revenue Cycle, Health Information Management (HIM), Clinical Documentation Improvement (CDI), and Compliance teams to promote accuracy and consistency across functions.
Support external audits and respond to payer or government inquiries in coordination with legal and regulatory teams.
Utilize audit software and data analytics tools to identify patterns of risk, noncompliance, or revenue loss, and recommend process improvements to enhance accuracy and reduce denials.
Provide coding support and perform related duties as required.
Assist with other departmental or organizational initiatives as reasonably assigned.
