Top 10 Call center representative Jobs in Hyannis Ma

CUSTOMER ASSISTANCE REPRESENTATIVE
Cape & Coast Bank —Hyannis, MA
- $22.25 - $25.25 an hour
- Full-time
- High school diploma or GED
- 2 years
- Ability to lift 25 pounds
- Health insurance
- Dental insurance
Quick Apply
Medical Support Assistant (Advanced)
US Veterans Health Administration —Hyannis, MA
- $53,376 - $73,474 a year
- Weekends as needed
- Background check
- Writing skills
- Medical office experience
Customer Service Specialist
MP RPO —Falmouth, MA
- $21 - $23 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- 1 year
- Communication skills
- Health insurance
- Paid time off
Quick Apply
12d
Remote Home Health Sales Agent
Slate Professional Resources, Inc. —United States
- $25 an hour
- Full-time
- Remote
- Mid-level
- Home Health
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
14d

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Medical Support Assistant (Advanced)
US Veterans Health Administration —Hyannis, MA
Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of…
$53,376 - $73,474 a year
Medical Assistant
Greater Boston Urology —Falmouth, MA
Administrative tasks as answers incoming phone calls addressing patient requests and scheduling appointments as needed, contacts patient no shows and…
$25 - $27 an hour

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IQventures —Dublin, OH
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Receive inbound calls and internet leads from customers with questions on new and pre-owned vehicles. Handle all guest inquiries with a friendly and helpful…
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4d

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CUSTOMER ASSISTANCE REPRESENTATIVE

Cape & Coast Bank
Hyannis, MA

Quick Apply

Job Details

Full-time
$22.25 - $25.25 an hour

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching

Qualifications

Confidential information handling
Phone communication
High school diploma or GED

Full Job Description

Description:

If you’re someone who thrives on connection, loves solving problems, and takes pride in creating standout customer experiences, this could be the role for you.

As the first point of contact for our customers, you’ll do more than answer questions - you’ll build relationships, anticipate needs, and make every interaction feel personal. You’ll serve as a trusted resource, guiding customers to the right solutions, connecting them with the right experts, and ensuring nothing falls through the cracks.

In this role, your ability to listen, think on your feet, and genuinely care about the people you’re helping will make all the difference. Every call, email, and interaction is an opportunity to strengthen trust and deliver the kind of service that sets us apart.

This position is 40 hours per week and includes the requirement to be able to work rotating Thursday and Fridays until 7:00 p.m. and rotating Saturdays until 2:00 p.m.

ESSENTIAL RESPONSIBILITIES

Ensures that all incoming calls are forwarded to necessary staff (mortgage originators, loan servicing, deposit services, etc.) if unable to personally resolve the matter. Ensures the response to all interest e-mails from existing or new customers is done in compliance with the Bank’s service standards.
Contacts existing customers to promote additional products or services. Remains knowledgeable of all Bank products to effectively cross-sell new or add-on products to develop full-service customer relationships.
Monitors customer service concerns and follows up to resolve problems; takes all steps necessary to promote department effectiveness in conformance with established goals and objectives. Ensures compliance with policies and procedures.
Positively and proactively reconciles problems and complaints referred by customers and other departments
Ensures proper upkeep of assigned equipment and routine maintenance of equipment, while maintaining a neat and efficient work area.
Remains educated on changes in Bank policies, procedures, products and regulatory compliance.
Participates as an active member of various internal committees, as needed. Actively promotes the interest of the Bank whenever possible by participating in community and professional organizations.
Perform other duties as may be required to ensure the ongoing effectiveness of the Call Center Department.

The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties related and unrelated to the above, may be assigned and, therefore, required.

Our history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction. In addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and outstanding benefits that include health dental and vision insurance, generous 401(k) match and tuition reimbursement.

The pay range provided reflects the established budget for this position and represents what the Bank reasonably expects to pay at the time of posting. The final offer will depend on various factors, including relevant experience, skill set, qualifications, and other job-related considerations.

Member FDIC. Member DIF. Equal Opportunity Employer.

Requirements:

COMPETENCIES

Customer Service – Exceptional customer-focused skills to manage difficult and complicated situations; responding promptly to customer needs, responds to request for service and assistance.
Communication – Ability to interact brilliantly with customers, colleagues, and public
Problem Solving – Ability to think analytically and independently and be detail oriented.
Professionalism – Upholds a consistent professional appearance and demeanor, both in person and on phone.

QUALIFICATIONS

Education and and/or Experience

High School Diploma/GED plus specialized training.
Two years of banking or call center experience.
Ability to maintain confidentiality; with tact and diplomacy.

Physical Requirements

Ability to lift and carry up to 25 pounds on an occasional basis.

Quick Apply

Refine Your Search

call center representative jobs in hyannis ma

CUSTOMER ASSISTANCE REPRESENTATIVE

Medical Support Assistant (Advanced)

Customer Service Specialist

Remote Home Health Sales Agent

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