Top 153 Call center representative Jobs in Hyattsville Md

Communications Center Customer Service Rep
MedStar Health —Washington, DC
- $22.21 - $33.79 an hour
- Overnight shift
- Hospital
- Basic math
- High school diploma or GED
4d
Admin I Customer Care Representative
Ahold Delhaize USA —Hyattsville, MD
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
Call Center Rep
RGW Parent Inc —Greenbelt, MD
- $20.00 - $29.40 an hour
- Entry level
- Wellness program
- Commuter assistance
Quick Apply
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Call Center Agent
Qureos Inc —Washington, DC
- $25 - $45 an hour
- Full-time
- High school diploma or GED
- Business
- Communication skills
8d
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Customer Care Representative - WFH Washington DC
Medical Transportation Management (MTM, Inc.) —Washington, DC
- $18.40 an hour
- Full-time
- Remote
- Computer literacy
- Typing
- Entry level
- Wellness program
- Continuing education credits
Quick Apply
4d
Call Center Representative
Sparkbit 360 —Washington, DC
- $17.50 - $25.50 an hour
- Full-time
- High school diploma or GED
- Associate's degree
- Communication skills
- Opportunities for advancement
Quick Apply
Call Center Representative
Advantia Health —Washington, DC
- $19 - $23 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ob/Gyn
- Health savings account
- Paid holidays
Quick Apply
Medical Office Call Center Representative
National Spine and Pain Centers —Bowie, MD
- Call employer
- Background check
- HIPAA
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
11d
Contact Center Agent
La Clinica Del Pueblo Inc —Hyattsville, MD
- $18 - $22 an hour
- Weekends as needed
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
Lead Call Center Representative
Advantia Health —Washington, DC
- $23 - $24 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ob/Gyn
Quick Apply
Call Center Hybrid Position - Digital Member Support Rep
Signal Financial Federal Credit Union —Kensington, MD
- $23 - $28 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- High school diploma or GED
- Organizational skills
Quick Apply
Customer Service Representative
LYON BAKERY INC —Hyattsville, MD
- $18 - $19 an hour
- Weekends as needed
- Spanish
- Microsoft Outlook
- English
- Flexible schedule
Quick Apply
Call Center Service Representative 3 (SCA)
Peraton —Annapolis Junction, MD
- $39,000 - $62,000 a year
- Remote
- High school
- Writing skills
- Mid-level
- Travel reimbursement
- Health savings account
Hazardous Materials Call Center Support Specialist
3E —Bethesda, MD
- $40,000 - $50,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Customer Care Representatives (Call Center)
Johns Hopkins Medical Management Corporation —Hanover, MD
- $22 an hour
- Temporary
- Writing skills
- Research
- High school diploma or GED
Quick Apply
11d
Call Center Representative
PRECISION ORTHOPEDICS AND SPORTS MEDICINE LLC —Fulton, MD
- $21 - $23 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Organizational skills
- Mileage reimbursement
- Health savings account
Quick Apply
Call Center Agent
Zimmerman Associates, Inc. —Bethesda, MD
- $21.50 an hour
- Microsoft Outlook
- Computer literacy
- Primary Care
Member Service Representative - Contact Center
United States Senate Federal Credit Union —Alexandria, VA
- $47,772.01 - $71,658.01 a year
- Full-time
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Free parking
- Health insurance
Quick Apply
8d

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Communications Center Customer Service Rep

MedStar Health -
Washington, DC

Apply Now

Job Details

Full-time
$22.21 - $33.79 an hour
4 days ago

Qualifications

Phone communication
Basic math
High school diploma or GED
Telephone systems
Typing
Grammar Experience

Full Job Description

About this Job:

Status: Full-time, 40 hours per week

Schedule: Rotating day/evening/overnight shifts with every other weekend required

This Full-Time position will be represented by the Service Employees International Union (SEIU) Local 722.

General Summary of Position
Supports the hub of communication at MedStar Washington Hospital Center (MWHC). Provides the initial contact and impression for callers to the hospital and assists customers with incoming and outgoing services. Acts as the point of contact for the activation of in-house emergency response systems. Executes requests to page clinical and non-clinical associates. Answers questions relative to patient information in accordance with MWHC policy. Provide information in response to inquiries about products and services and to handle and resolve complaints.

Primary Duties and Responsibilities

Responds to calls made to MWHC employing great customer service skills in order to provide a positive experience.
Receives and processes service requests from patients guests physicians and MWHC associates. Responds to customer inquiries and concerns. Follows up with customers as appropriate to ensure customer satisfaction.
Generates and dispatches service request work orders for completion by vendors.
Assists patients by confirming appointment times through MedConnect.
Receives and processes requests for emergency and non-emergency calls for patients physicians departments and services of MedStar Washington Hospital Center. Answers incoming MWHC calls and routes or assists callers in locating patients guests physicians or employees. Answers questions regarding patient information as appropriate.
Activates and dispatches all stat calls pages and code teams in emergent situations including Code Blue Code Yellow Code Orange Code Pink Code Stork Code Heart Code One Code Rapid Response Code Critical Airway Code StarPort Code Red Code BERT Code Black Code Green Code Purple Code Gray Code Silver Code White Stat EKG and Anesthesia Stat.
Monitors the emergency alarm system and maintains appropriate alarm log in the communications system data base.
Maintains the Communication Center as a base station for emergency security fire and engineering calls. Monitors emergency alarm(s) on computer screen. Updates Computer Maintenance Management System (CMMS) customer service database and spreadsheets as needed with updated service information.
Assists with the training of new hires and temporary employees on Computer Maintenance Management System (CMMS) customer service database email Live chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Provides Call Center services. Documents/relays messages received for clients per established procedures to include: Physicians house staff and other WHC personnel. Requests for engineering services and other appropriate MWHC departments.
Completes data entry in multiple systems including: Intellides Everbridge Physician On-call schedule
Tracks updates and edits changes to physician on-call schedule. Contacts physician and other providers using on-call schedules and paging or other text messaging systems.
Acts as the point of contact for pager distribution.
Makes public address announcements.
Assists patients guests physicians and MWHC staff in placing external and long-distance calls.
Conducts testing of overhead page system and code groups as necessary.
Coordinates disaster communications during hospital disasters as appropriate.
Participates in on-going education quality assurance tasks and other projects as assigned.

Minimal Qualifications
Education

High School Diploma or GED required
May require up to l year of technical or other specialized training.

Experience

6 to 12 months experience such as in a customer service environment (e.g.: telemarketing or telephone operator) where keyboarding is required

Knowledge Skills and Abilities

Requires the ability to read and write; and knowledge of grammar and arithmetic including fractions and decimals.
May require the use of standard office/medical equipment (i.e. typewriter personal computer data terminal on-line printer calculator telephone facsimile copier comparison or checking of reports records and related data. Job requires extensive keyboarding hand writing and use of telephone equipment.

This position has a hiring range of : USD $22.21 - USD $33.79 /Hr.

Apply Now

Refine Your Search

call center representative jobs in hyattsville md

Communications Center Customer Service Rep

Admin I Customer Care Representative

Call Center Rep

Customer Service Call Center Agent

Call Center Agent

Access Call Center Representative

Customer Care Representative - WFH Washington DC

Call Center Representative

Call Center Representative

Medical Office Call Center Representative

Contact Center Agent

Lead Call Center Representative

Call Center Hybrid Position - Digital Member Support Rep

Customer Service Representative

Call Center Service Representative 3 (SCA)

Hazardous Materials Call Center Support Specialist

Customer Care Representatives (Call Center)

Call Center Representative

Call Center Agent

Member Service Representative - Contact Center

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