Top 295 Customer advocate Jobs in Idaho

Customer Advocate- Seasonal
Your Health Idaho —Boise, ID
- $17.50 an hour
- Weekends as needed
- Computer literacy
- Writing skills
- Research
Quick Apply
4d
RN, LPN, Paramedic, AEMT (Graveyard)
BEST, LLC —Pocatello, ID
- $20 - $31 an hour
- Weekends as needed
- Background check
- Psychiatry
- RN License
Quick Apply
Safe Routes to School Program Coordinator
Valley Regional Transit —Garden City, ID
- From $20 an hour
- Extended hours
- Hybrid work
- Background check
- CPR Certification
- Clean driving record
- Paid holidays
- Health insurance
Quick Apply
Case Manager & Community Based Rehabilitation Specialist (CBRS)
Behavioral Enhancement Services and Treatment, LLC. —Pocatello, ID
- From $21 an hour
- Part-time
- Customer service
- Driver's License
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Advocate
Dexian —Meridian, ID
- $15 - $19 an hour
- Call employer
- Computer literacy
- Medical office experience
- Basic math
- Paid training
- Health insurance
Quick Apply
IV Infusion Registered Nurse ( PT/FT)
Coeur Holdings —Meridian, ID
- $38 - $48 an hour
- Full-time
- Hospitality
- Nursing
- Blood sampling
- Dental insurance
- Vision insurance
Quick Apply
Customer Service Representative
Dexian —Meridian, ID
- $18.92 - $19.00 an hour
- Contract
- Background check
- Customer service
- Computer literacy
- Paid training
- Health insurance
Quick Apply
10d
Clinical Coordinator
Sevita —Idaho Falls, ID
- $47,800 a year
- Full-time
- Mid-level
- Residential
- Driver's License
- Paid holidays
- Paid time off
14d
Director of Account Management
Better Business Bureau, Great West and Pacific —Meridian, ID
- $115,000 - $140,000 a year
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Presentation skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Delivery Advocate
Carvana —Boise, ID
- $17 - $19 an hour
- Clean driving record
- Ability to walk for extended periods
- DOT physical examination
- Wellness program
- Employee stock purchase plan
Quick Apply
Customer Delivery Driver
Carvana —Boise, ID
- $17 - $19 an hour
- Clean driving record
- Ability to walk for extended periods
- DOT physical examination
- Wellness program
- Employee stock purchase plan
Quick Apply
Quality Training & Employee Engagement Specialist
Alliant Insurance Services —Idaho
- $65,000 - $70,000 a year
- Email
- Remote
- Data analysis skills
- Research
- Mid-level
Quick Apply
Call Center Representative – Medicaid Member Support
Conduent State Healthcare, LLC —Idaho
- $16 an hour
- 8 hour shift
- Remote
- 18 years or older
- Computer literacy
- Medical office experience
- Paid training
- Paid holidays
1d
Customer Success Specialist
Blue Cross of Idaho —Meridian, ID
- $66,353 - $92,894 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
2d
Pharmacy Account Manager
CVS Health —Idaho
- $43,888 - $76,500 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
3d
Cafe Associate
Sam's Club —Idaho Falls, ID
- $17 - $25 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Claims Advocate Specialist
First American Home Warranty —Idaho
- $20.34 - $27.12 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Outlook
- Analysis skills
- Employee stock purchase plan
- Health insurance
Quick Apply
4d
Receptionist
Intermountain Pet Hospitals (Middleton) —Middleton, ID
- $16 - $18 an hour
- Weekends as needed
- Surgery
- Urgent Care
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
8d
Administrative Assistant – Pocatello
The Idaho Foodbank —Pocatello, ID
- Weekends as needed
- Microsoft Outlook
- Pass drug screening
- Mid-level
Business Analyst
DSV —Boise, ID
- $68,000 - $72,000 a year
- Full-time
- Writing skills
- English
- Mid-level
12d

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customer advocate jobs near idaho

Customer Advocate- Seasonal

Your Health Idaho -
Boise, ID

Quick Apply

Job Details

Full-time
$17.50 an hour
4 days ago

Qualifications

Non-technical user support
Computer operation
Confidential information handling
Phone communication
Writing skills
Employee relationship building
Desktop applications
Productivity software
Technical Proficiency
Client interaction via phone calls

Full Job Description

Position title: Customer Advocate- Seasonal
Reports to: Customer Advocate Supervisor
FLSA status: Temp. Seasonal – Non-Exempt

Position Summary

YHI is seeking Customer Advocate to fulfill our seasonal staffing needs. This position will primarily provide phone support, assisting customers with routine requests as well as more complex support needs.

Responsibilities (Position may include additional functions not listed)

Provide thorough, timely, accurate customer support and complex problem solving via telephone, email, and other methods in a high-volume support center environment during annual open enrollment periods.
Consistent attendance is an essential requirement to perform job expectations in YHI’s high-volume call center environment.
Support wide range of customer and consumer connector questions such as general insurance enrollment, non-financial assistance eligibility, making enrollment changes, use of the online technology, individual enrollment, plan selection alternatives, family status changes, and other insurance and/or ACA related topics.
Complete accurate data entry of contact with customers in YHI’s computer systems.

· Respond professionally, appropriately, and promptly to inbound calls, customer inquiries, and more complex customer service situations.

Utilize YHI’s technology platform to review relevant customer information and resolve customer concerns or questions.
Troubleshoot technical issues based on strong understanding of process, policy and systems.
Conduct research as necessary to effectively resolve customer situations.
Adhere to YHI policies, procedures, and expectations to meet YHI performance objectives in service, quality assurance, and productivity.
Support YHI’s carrier appeals process, carrier reconciliations, and renewal of eligibility for non-financial assistance.
May create, route, and respond to customer and/or consumer connector tickets.
Process enrollment discrepancies as well as perform manual verifications or reconciliations and related projects. Often reconciles eligibility data between DHW and YHI.
Perform other duties as assigned.

Qualifications (Required knowledge, skills, abilities, education, experience, etc.)

Demonstrate success with complex problem solving in a call center or other customer service position
Associate’s degree preferred or equivalent through professional experience
1-year customer service experience, including resolving complex customer issues
Ability to troubleshoot both technical and non-technical issues
Excellent verbal and written communication skills, including strong interpersonal telephone skills
Ability to effectively listen and elicit information
Strong computer skills, including Microsoft Office and ability to learn/utilize other technology applications
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Strong problem solving, reading comprehension, and troubleshooting skills
Ability to sit and/or stand at a desk and work with a computer for extended periods of time
Knowledge of the Affordable Care Act (ACA) preferred
Ability to work in a fast-paced workplace, adapt to a continually evolving environment
A committed team player with exceptional interpersonal, problem-solving, and communication skills with ability to develop and maintain cooperative and productive work relationships
Ability to assume responsibility and maintain confidentiality consistent with the values and integrity of YHI

Physical & Other Requirements

Ability to work in an office environment, primarily sedentary.
Consistent attendance is required, including full-time during initial two-week training session as well as regularly scheduled shifts thereafter.
Ability to listen to and understand others as well as ability to give and receive instructions via telephone, computer messages, face-to-face, and in writing
Ability to operate computer and software applications; use of normal office machines
Availability to work additional hours or weekends based on call center demands

*The functions described herein are not the only responsibilities and tasks to be performed by the individual occupying this position. The individual will be required to follow any other instructions and to perform any other job-related duties as required by his/her supervisor or manager. Requirements stated herein are minimum levels of knowledge, skills, and/or abilities to qualify for this position. To perform the responsibilities of this position successfully, the individual will possess the abilities and aptitudes to perform each task proficiently. “Ability” means to possess and apply both knowledge and skill.

This job description includes the essential functions of the job that an incumbent must be able to perform with or without reasonable accommodation.

This document does not create an employment contract, implied or otherwise. The organization maintains “at will” employment. This job description is subject to review and may be revised or updated at management’s discretion.

Pay: $17.50 per hour

Application Question(s):

Your Health Idaho does not offer remote/hybrid work settings are you okay with an onsite position?
Your Health Idaho is located in Boise, ID will you be able to reliably commute to our office and offsite locations?
Can you submit proof of legal employment authorization and identity in the United States?

Work Location: In person

Quick Apply

Refine Your Search

customer advocate jobs in idaho

Customer Advocate- Seasonal

RN, LPN, Paramedic, AEMT (Graveyard)

Safe Routes to School Program Coordinator

Case Manager & Community Based Rehabilitation Specialist (CBRS)

Customer Advocate

IV Infusion Registered Nurse ( PT/FT)

Customer Service Representative

Clinical Coordinator

Director of Account Management

Customer Service Delivery Advocate

Customer Delivery Driver

Quality Training & Employee Engagement Specialist

Call Center Representative – Medicaid Member Support

Customer Success Specialist

Pharmacy Account Manager

Cafe Associate

Claims Advocate Specialist

Receptionist

Administrative Assistant – Pocatello

Business Analyst

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