Top 103 Membership director Jobs in Idaho

Director, Operations Performance Office
Blue Cross of Idaho —Meridian, ID
- $134,960 - $202,440 a year
- Full-time
- PMP
- Customer service
- Office
- Paid holidays
- Disability insurance
9d
Ancillary Services Director |Exceptional Pay & Benefits | Full-Time
Heritage Health - Idaho —Coeur d'Alene, ID
- $101,291.00 - $144,168.08 a year
- Full-time
- Nursing
- Master's degree
- Bachelor's degree
- Loan repayment program
- Disability insurance
Quick Apply
Special Education Teacher
Caldwell School District —Caldwell, ID
- $50,252 - $74,800 a year
- Full-time
- Background check
- Classroom
- Experience working with individuals with disabilities
- Health insurance
- Dental insurance
Quick Apply
Mental Health-Therapist-Counselor-Salary Available
A Body & Mind Health Services, LLC —Kamiah, ID
- $38 - $45 an hour
- Full-time
- LMFT
- Psychiatry
- Licensed Clinical Social Worker
- Continuing education credits
- Health savings account
Quick Apply
Grantmaking and Membership Coordinator
Idaho Community Foundation —Boise, ID
- $50,000 - $55,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Chief Executive Officer
Greater Idaho Falls Chamber of Commerce —Idaho Falls, ID
- $90,000 - $105,000 a year
- Full-time
- Background check
- Management
- Public speaking
- Paid time off
Quick Apply
3d
Personal Trainer
Villa Sport —Caldwell, ID
- Part-time
- CPR Certification
- Customer service
- Computer literacy
- 401(k) matching
Quick Apply
2d
Fixed Wing Pilot
Life Flight Network —Boise, ID
- $120,163.68 - $141,981.84 a year
- On call
- Customer service
- 5 years
- Pass drug screening
- Paid parental leave
- AD&D insurance
Quick Apply
Physician Clinic Medical Director
Concentra —Meridian, ID
- Full-time
- Medicine
- Clinic
- Senior level
- Paid holidays
- Disability insurance
Float Fixed Wing Pilot
Life Flight Network —Boise, ID
- $138,487.44 - $159,650.40 a year
- Full-time
- 6 years
- Customer service
- Pass drug screening
- Paid parental leave
- AD&D insurance
Quick Apply
Veterinary Medical Director
Global Talent Partners —Coeur d'Alene, ID
- $120,000 - $180,000 a year
- No weekends
- Senior level
- Leadership
- Health savings account
- Health insurance
Quick Apply
General Manager
Golden Ticket Cinemas —Lewiston, ID
- From $50,000 a year
- Full-time
- No education required
- Mid-level
- In-person
- Health insurance
- Paid time off
Quick Apply
Director, Career and Academic Support Services
University of Idaho —Moscow, ID
- $100,000 a year
- Weekends as needed
- Background check
- 5 years
- Writing skills
Director of Supply Chain (Global Apparel)
Klim —Rigby, ID
- Full-time
- Hybrid work
- Sales
- Office
- Bachelor's degree
Director of Supply Chain (Global Apparel)
Polaris Inc. —Rigby, ID
- Full-time
- Hybrid work
- Sales
- Office
- Bachelor's degree
Operations Director
Carefree Boat Club of North Idaho & Fun Unlimited —Coeur d'Alene, ID
- $15 - $30 an hour
- Part-time
- Hybrid work
- Hospitality
- Management
- Customer service
- Employee discount
- Flexible schedule
Quick Apply
Executive Director for Admissions and Recruitment
University of Idaho —Moscow, ID
- From $130,000 a year
- Weekends as needed
- Background check
- Doctoral degree
- Writing skills
Operating Director - Golf & Hospitality Operations
Lakeside Capital Group Management LLC —Coeur d'Alene, ID
- $130,000 - $150,000 a year
- Clean driving record
- Merchandising
- Finance
Quick Apply
Assistant Director of Admissions
University of Idaho —Moscow, ID
- From $70,500 a year
- Weekends as needed
- Background check
- Customer service
- Word processing
Spa Director
The Observatory Sun Valley, A Viceroy Resort —Ketchum, ID
- 5 years
- Sanitation
- Residential

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Director, Operations Performance Office

Blue Cross of Idaho -
Meridian, ID

Apply Now

Job Details

Full-time
$134,960 - $202,440 a year
9 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Quality control corrective actions
AI models
Performance dashboard reports
Dashboard development
Data visualization software proficiency
Defect resolution root cause analysis
Predictive modeling analysis
Managed care
Process improvement standards implementation
Customer service
Managed care organization experience
Business intelligence report generation
Dashboard creation support
Generative models
Six Sigma methodology implementation
Metrics Reporting
Quality reports
Business intelligence tools
Machine intelligence
Health insurance knowledge
Vendor performance improvement
Vendor relationship management
Root cause analysis
Predictive analytics projects
AI-driven automation
Healthcare performance metrics analysis
Healthcare data reporting
Generative AI
Quality assurance experience within healthcare

Full Job Description

The Director, Operations Performance Office is responsible for enterprise operational performance management across Claims, Customer Service, Membership, Payment Integrity, and related operational functions. This role leads performance governance, business analytics, quality assurance, operational compliance monitoring, continuous improvement, vendor performance, and operational analytics. The Director translates strategic objectives into measurable outcomes through KPI management, reporting, operational controls, and data-driven decision making while advancing automation and AI-enabled capabilities to improve operational effectiveness, quality, and member experience.

This position reports to the Chief Information & Operations Officer and is located at the corporate headquarters in Meridian, Idaho. #LI-Onsite

Key Responsibilities:

Performance Management & Governance

Lead enterprise operational performance management through KPIs, SLAs, scorecards, and governance frameworks.
Facilitate operational and executive performance reviews, ensuring accountability for results and remediation plans.
Drive alignment between operational performance objectives, strategic priorities, regulatory requirements, and customer outcomes.
Monitor operational trends, risks, and performance commitments across Operations.
Support Star Ratings, HEDIS, CAHPS, and member experience performance monitoring in partnership with Quality and Stars program leadership, including performance commitments embedded in vendor agreements.

Analytics, Insights, & Operational Intelligence

Lead operational reporting, dashboards, analytics, and business insights to support executive decision-making.
Ensure data integrity, consistency, and governance across performance metrics.
Develop predictive analytics, forecasting models, and operational intelligence capabilities to identify trends, risks, and improvement opportunities.
Drive adoption of AI, automation, and advanced analytics to improve reporting, quality monitoring, and operational decision support.

Quality, Compliance & Risk Management

Oversee proactive and reactive quality assurance programs across operational functions.
Establish controls and monitoring practices to ensure compliance with regulatory, contractual, and organizational requirements.
Partner with Audit, Compliance, and operational leaders to address findings and implement sustainable corrective actions.
Ensure operational readiness for audits, reviews, and regulatory reporting requirements.

Continuous Improvement & Vendor Oversight

Lead process excellence initiatives focused on improving quality, productivity, efficiency, cost, and customer experience.
Apply Lean, Six Sigma, automation, and process redesign methodologies to achieve measurable business outcomes.
Establish vendor performance standards and monitor service delivery against contractual commitments and operational expectations.
Identify opportunities to leverage automation and emerging technologies to improve operational effectiveness.

Leadership

Build and lead a high-performing team of analytics, quality, reporting, and performance professionals.
Foster a culture of accountability, innovation, continuous improvement, and data-driven decision making.
Develop organizational capabilities in performance management, analytics, automation, and operational excellence.

To be considered for this opportunity, you have the following:

Experience:

Minimum of 10 years’ experience in operational analytics and reporting with at least 5 years in managing teams.
Minimum of 5 years’ experience in health plan or managed care operations, including Claims, Customer Service, Membership, Payment Integrity, or related functions.
Demonstrated success leading enterprise KPI programs, operational governance, and continuous improvement initiatives.
Experience managing vendor performance and outsourcing relationships.
Demonstrated ability and skills in Operational Performance Management, Data Analytics and Reporting, Quality Assurance, Root Cause Analysis, Operational Compliance, Vendor Governance, Lean Six Sigma, Performance Dashboard Development, KPI Framework Design, and Communication.
Experience with Artificial Intelligence (AI) and Generative AI applications
Experience with Business Intelligence and reporting platforms (Power BI, Tableau, etc.)
Ability to translate data and provide predictive analytics to improve operational excellence.

Education: Bachelor’s degree in Business, Healthcare Administration, Analytics, or a related field, or equivalent experience (Two years of relevant work experience is equivalent to one year of college.). Master’s degree preferred.

We’d also love it if you had:

Master's degree
Experience with CMS, Medicare Advantage Star Ratings, NCQA, state regulatory requirements, and healthcare operational compliance programs
Lean Six Sigma certification (Green Belt or Black Belt), PMP, or CPHQ

As of the date of this posting, a good faith estimate of the current pay range is: $134,960 - $202,440. The position is eligible for an annual incentive bonus (variable depending on company and employee performance). The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data.

At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer. We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program. We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply Now

Refine Your Search

membership director jobs in idaho

Director, Operations Performance Office

Ancillary Services Director |Exceptional Pay & Benefits | Full-Time

Special Education Teacher

Mental Health-Therapist-Counselor-Salary Available

Grantmaking and Membership Coordinator

Chief Executive Officer

Personal Trainer

Fixed Wing Pilot

Physician Clinic Medical Director

Float Fixed Wing Pilot

Veterinary Medical Director

General Manager

Director, Career and Academic Support Services

Director of Supply Chain (Global Apparel)

Director of Supply Chain (Global Apparel)

Operations Director

Executive Director for Admissions and Recruitment

Operating Director - Golf & Hospitality Operations

Assistant Director of Admissions

Spa Director

I want to receive the latest job alert for membership director in idaho

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