Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.
If you're a high performing, outgoing, service oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that’s going places? Your journey starts here!
POSITION SUMMARY:
Villa Sport is seeking a Director/Vice President, Product Management who acts as the voice of the customer and represents Villa Sport enterprise across various digital experiences including both employee and member facing systems. This is a hands on product leadership role, not a governance or oversight position. The Director/VP Product Manager must be an operator who writes product documentation, meets regularly with stakeholders, owns the roadmap, joins sprint demos, participates in acceptance testing, and ensures that what the business needs is what technology delivers.
This position must guide all programs, products, and member facing experiences that span departments, clubs, and states, including:
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Digital: mobile app, CRM, billing, VillaOS
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Member programs: aquatics, kids, group exercise, personal training
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Operations: check in flows, front desk workflows, service models
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Communications: marketing, notifications, email, in club signage
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Financial workflows: billing, revenue recognition, corrections
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Multi club implementation & staff readiness
This is not a technical product manager or IT liaison. It is a strategic enterprise integrator.
This role is responsible for aligning business needs, member experience, operations, billing, CRM, mobile apps, and club systems (VillaOS) into a unified enterprise product strategy. The ideal candidate has deep product management experience, strong systems thinking, and a passion for solving operational and customer experience problems.
Key Responsibilities:
1. Product Vision & Strategy
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Develop and maintain the enterprise product vision for Villa Sport across all digital products (mobile app, CRM, billing systems, club operations, VillaOS).
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Translate business goals into clear product strategies, quarterly plans, and actionable roadmaps.
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Drive prioritization using a data driven framework balancing business value, member experience, and operational impact.
2. Voice of the Customer & Cross Functional Alignment
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Represent members, operations, billing, sales, and club staff in all product decisions.
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Establish structured feedback loops with business and operational leaders, field staff, and the marketing team.
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Ensure product decisions consider real world usage, staff/member workflows, and operational realities.
3. Requirements, Documentation & Communication
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Write detailed BRDs, PRDs, user stories, operating manuals, workflows, acceptance criteria, and release notes.
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Ensure product documentation aligns with operating manuals prior to rollout.
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Translate complex business requirements into clear, consumable inputs for engineering and QA teams.
4. Release Readiness & Quality
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Participate in sprint reviews, acceptance testing, and release signoff.
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Confirm that features meet both functional requirements AND operational needs before launch.
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Lead cross functional launch planning, including training materials, manuals, and staff readiness.
5. Quarterly Planning & Portfolio Management
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Implement light scale quarterly planning (SAFe inspired but not full ARTs yet):
- Define quarterly objectives and themes
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Prioritize cross team work
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Facilitate roadmap alignment across business, development, QA, marketing, and operations
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Maintain the enterprise backlog of initiatives, defects, enhancements, and integrations.
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Partner with the Engineering teams to ensure requirements are accurately captured and delivered.
6. Problem Solving & Issue Ownership
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Investigate root causes of billing issues, CRM data quality challenges, member feedback, and operational gaps.
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Partner with Finance, Operations, Billing, Marketing, Sales, and IT to ensure stable and scalable systems are delivered
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Introduce mechanisms such as:
- Processes to ensure accurate membership billing
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Release planning which includes Operational validation Methods to evaluate mass communications and require approval for sending
7. Stakeholder Collaboration & Influence
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Serve as the central point of alignment between:
- Business leadership
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Club operations
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Billing & accounting
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Marketing
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Technology & development
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Ensure that no feature ships without business signoff and operational validation.
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Communicate progress, risks, and tradeoffs clearly to executives and teams.
8. Data, Metrics & Continuous Improvement
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Own KPIs related to product performance, app adoption, billing defects, CRM accuracy, member satisfaction, and release quality.
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Drive continuous improvement using analytics, surveys, leadership feedback, and incident patterns.
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Identify and resolve systemic issues caused by siloed processes or poor integration.
QUALIFICATIONS:
Required
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10+ years in product management with at least 5 years operating at Director or VP level.
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Demonstrated experience as a hands on PM writing requirements, running workshops, and participating directly in acceptance testing.
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Strong background in multi system environments (CRM, billing, mobile apps, POS, operational systems).
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Experience implementing lightweight SAFe or portfolio level planning (without a current structure in place).
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Ability to understand and solve technical, operational, and business problems holistically.
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Exceptional written and verbal communication skills.
Preferred
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Experience in customer facing businesses: fitness, hospitality, retail membership, or multi unit operating environments.
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Experience with billing systems, data migrations, CRM workflows, or club operations tools.
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Knowledge of Lean, Agile, or SAFe frameworks.
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Ability to build trust and alignment across technical and non technical teams.
For more information about Villa Sport, please visit our website at www.villasport.com.
Success Looks Like
Within 6–12 months, the Director/VP Product Manager will:
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Establish an enterprise roadmap aligned with business strategy.
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Reduce billing and CRM issues through better requirements, testing, and cross team coordination.
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Improve mobile app performance, adoption, and member satisfaction.
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Create repeatable processes for release readiness, documentation, and stakeholder signoff.
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Increase trust and collaboration between technology and the business.
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Reduce operational confusion by ensuring every product is delivered with training, manuals, and clear workflows.
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Build a system where nothing is launched to clubs without business validation.
EQUAL EMPLOYMENT OPPORTUNITY
It is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.
PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS
Syufy Enterprises and/or any affiliated entities (collectively, the “Company” or “we”) provide this California Privacy Notice (“Notice”) to describe our privacy practices with respect to our collection of Personal Information as required under the California Consumer Privacy Act (“CCPA”) as amended by the California Privacy Rights Act (“CPRA”). This Notice applies only to job applicants and candidates for employment who are residents of the State of California (“Consumers”) and from whom we collect “Personal Information” as defined in the CCPA. We provide you this Notice because under the CCPA, California residents who are job applicants qualify as Consumers. For purposes of this Notice, when we refer to Consumers, we mean you only to the extent you are a job applicant who resides in California.
1. Information We Collect from or About Job Applicants
We may directly or indirectly collect Personal Information from you in a variety of different situations and using a variety of different methods, including, but not limited to, on our website, your mobile device, through email, in physical locations, through written applications, through the mail, and/or over the telephone. Generally, we may collect, receive, maintain, and use the following categories of Personal Information, depending on the particular purpose and to the extent permitted under applicable law:
Personal Identifiers & Contact Information: Name, alias, home, postal or mailing address, email address, telephone number.
Pre Hire, Employment, and Education History Information: Information provided in your job application or resume including prior job experience and/or positions held, your salary expectations, educational history or records of degrees and/or certifications, information gathered as part of reference checks, information recorded in job interview notes by persons conducting job interviews for the Company, information contained in candidate evaluation records and assessments, information in work product samples you provided, and voluntary disclosures by you.
Inferences: Based on analysis of the personal information collected, we may develop inferences regarding job applicants’ predispositions, behavior, attitudes, intelligence, abilities, and aptitudes for purposes of recruiting and hiring assessments and decisions.
Of the above categories of Personal Information, the following are categories of Sensitive Personal Information the Company may collect:
1. Personal Identifiers
Personal Information does not include:
- Publicly available information from government records.
- Information that a business has a reasonable basis to believe is lawfully made available to the general public by the job applicant or from widely distributed media.
- Information made available by a person to whom the job applicant has disclosed the information if the job applicant has not restricted the information to a specific audience.
- De identified or aggregated information.
2. How We Use Personal Information and Sensitive Personal Information
The Personal Information and Sensitive Personal Information we collect, and our use of Personal Information and Sensitive Personal Information, may vary depending on the circumstances. This Notice is intended to provide an overall description of our collection and use of Personal Information and Sensitive Personal Information. Generally, we may use or disclose Personal Information and Sensitive Personal Information we collect from you or about you for one or more of the following purposes:
- To fulfill or meet the purpose for which you provided the information. For example, if you share your name and contact information to apply for a job with the Company, we will use that Personal Information in connection with your candidacy for employment.
- To comply with local, state, and federal law and regulations requiring employers to maintain certain records (such as immigration compliance records, travel records, personnel files, wage and hour records, payroll records, accident or safety records, and tax records), as well as local, state, and federal law, regulations, ordinances, guidelines, and orders relating to COVID19.
- To evaluate, make, and communicate decisions regarding your job application and candidacy for employment.
- To communicate with you regarding your candidacy for employment.
- To evaluate and improve our recruiting methods and strategies.
- To evaluate job applicants and candidates for employment or promotions.
- To obtain and verify employment references.
- To engage in corporate transactions requiring review or disclosure of job applicant records subject to non disclosure agreements, such as for evaluating potential mergers and acquisitions of the Company.
- COVID19 RELATED PURPOSES
a. To reduce the risk of spreading the disease in or through the workplace.
b. To protect job applicants and everyone else at Company workplaces from exposure to COVID19.
c. To comply with local, state, and federal law, regulations, ordinances, guidelines, and orders relating to COVID19, including applicable reporting requirements.
d. To facilitate and coordinate pandemic related initiatives and activities (whether Company sponsored or through the U.S. Center for Disease Control and Prevention, other federal, state and local governmental authorities, and/or public and private entities or establishments, including vaccination initiatives).
e. To permit contact tracing relating to any potential exposure.
f. To communicate with job applicants and other consumers (including employees and visitors to our workplace) regarding potential exposure to COVID19 and properly warn others who have had close contact with an infected or symptomatic individual so that they may take precautionary measures, help prevent further spread of the virus, and obtain treatment, if necessary.
10. To evaluate, assess, and manage the Company’s business relationship with vendors, service providers, and contractors that provide services to the Company related to recruiting or processing of data from or about job applicants.
11. To improve job applicant experience on Company computers, networks, devices, software applications or systems, and to debug, identify, and repair errors that impair existing intended functionality of our systems.
12. To protect against malicious or illegal activity and prosecute those responsible.
13. To prevent identity theft.
14. To verify and respond to consumer requests from job applicants under applicable consumer privacy laws.
3. Sale/Sharing of Information to Third Parties
The Company does not sell your Personal Information or Sensitive Personal Information for any monetary or other valuable consideration. The Company does not share your Personal Information or Sensitive Personal Information for cross context behavioral advertising.
4. Access to Privacy Policy
For more information, you can request a copy of the Company’s Privacy Policy by sending an email to [email protected].
5. Data Retention:
Syufy Enterprises retains information for as long as reasonably necessary for the purposes for which it was collected, or as otherwise permitted or required by law. In deciding how long to retain each category of Personal Information that we collect, we consider many criteria, including, but not limited to: the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statute of limitations for claims to which the information may be relevant; and legal preservation of evidence obligations.
By submitting my resume and/or application, I acknowledge and confirm that I have received and read and understand this Notice and I hereby authorize and consent to the Company’s use of the Personal Information and Sensitive Personal Information it collects, receives or maintains for the business purposes identified above.
