Top 31 Outbound call center representative Jobs in Idaho

Lead Customer Service Representative
Trustal Recruiting —Sandpoint, ID
- $26 - $34 an hour
- Overtime
- Writing skills
- Mid-level
- Office
- Paid time off
Quick Apply
Manager Inside Sales
United Site Services —Meridian, ID
- $62,600 - $94,000 a year
- Full-time
- 3 years
- Analysis skills
- US work authorization
- Health savings account
- AD&D insurance
Outbound Survey Representative
Five Star Call Centers —Meridian, ID
- $14 an hour
- Weekends as needed
- Remote
- Background check
- 18 years or older
- Clinic
- Paid training
12d
Inbound Call Center Agent
AnswerNet —Twin Falls, ID
- $16 an hour
- Full-time
- Remote
- English
- High school diploma or GED
- Criminal background check
- Paid training
Quick Apply
Inbound Sales Representative (Remote/Pacific Time)
A Place for Mom —Coeur d'Alene, ID
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Outbound Call Specialist - Sales
Young Automotive Group —Burley, ID
- Part-time
- Background check
- Pass drug screening
- Communication skills
- Paid time off
- Retirement plan
Outbound Call Specialist – Service
Young Automotive Group —Idaho Falls, ID
- Full-time
- Background check
- Dealership
- Pass drug screening
- Life insurance
- Retirement plan
Sales Development Representative
Curvion Blue —Boise, ID
- $55,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
- Under 1 year
- Opportunities for advancement
Quick Apply
Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Boise, ID
- $18 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- Fair chance
- Paid training
- Dental insurance
Medicare Sales Supervisor
HEALTHPLANONE, LLC —Sugar City, ID
- Weekends as needed
- Remote
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Call Center Representative
Insight Pest Solutions —Rexburg, ID
- $12 - $15 an hour
- Full-time
- Spanish
- Computer literacy
- High school diploma or GED
Quick Apply
Customer Service Representative
Intermountain Home Services LLC —Meridian, ID
- $19 - $21 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Computer skills
Quick Apply
2d
Real Estate Customer Care Specialist
Idaho Leads, LLC —Eagle, ID
- $20 - $30 an hour
- Weekends as needed
- Office
- Typing
- Communication skills
Quick Apply
Customer Engagement Representative - Animal Health - West/Mountain
Cencora —Idaho
- $43,300 - $79,310 a year
- Full-time
- Research
- Mid-level
- Travel
- Paid parental leave
- Health insurance
3d
Senior Account Executive | Aesthetic Equipment Finance
Altius Search Group —Boise, ID
- $70,000 - $120,000 a year
- Full-time
- Remote
- 5 years
- Senior level
- Communication skills
Quick Apply
Office Part-Time
Insight Pest Solutions —Rexburg, ID
- $12 - $15 an hour
- Part-time
- Spanish
- Computer literacy
- High school diploma or GED
Quick Apply
Inside Sales Representative - Dealer Channel
Tuff Jug —Nampa, ID
- $17.50 - $19.50 an hour
- Full-time
- Restaurant experience
- Entry level
- Paid training
- Paid time off
Quick Apply
13d

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Lead Customer Service Representative

Trustal Recruiting
Sandpoint, ID

Quick Apply

Job Details

Full-time
$26 - $34 an hour

Benefits

Paid time off

Qualifications

Vendor relationship building
Finance
Professional ethics
Writing skills
Managing clients in a customer support role
Invoice payment processing
Driver's License
Customer relationship management (CRM) systems (technically supported)
Customer engagement
Vendor relationship management
Vendor communication
Productivity software
Associate's degree

Full Job Description

Lead Customer Service Representative- In Office Position

Drive Operational Excellence & Master the Customer Experience

Join a Quality-Driven Team Where Your Leadership, Reliability, and Support Matter Most

Since 2001, Pend Oreille Mechanical has been an established HVAC company providing top-tier commercial and residential services across Sandpoint, ID, North Idaho, and Montana. Run by Sammy Jo and Nick, we are a young, respectful, family-owned team driven by "The Triple Win" - decision must benefit the customer, employee, and company. We treat our team as partners and live by a simple motto: winning together or learning together.

Our workplace is built entirely on our company's core values of teamwork, integrity, and pride/passion in what we do and how we do it. We are a team of highly motivated individuals working cohesively to achieve our mission and uphold our core values.

Your Purpose

As the Lead Customer Service Representative , your primary duties are to be on the phones regularly every day, handling both inbound and outbound calls alongside your team. In addition to these core phone responsibilities, there are critical operational duties that you will run as well to keep our daily office procedures running flawlessly.

In this position, you are responsible for operational activities, including managing and creating standardized workflows that maintain a high level of excellence, identifying areas of improvement opportunities, and supporting team members with their roles and responsibilities. You will serve as a vital bridge coordinating activity between the office and the field to ensure the best possible outcome.

You are an independent, "humbly confident" leader who handles client, vendor, and team dynamics directly, leveraging our company's core values to ensure we fulfill our high standards for customer experience and quality expectations.

What’s In It for You

We offer total financial stability, premium perks, and an environment where your commitment to team support, leadership, and operational quality is highly rewarded.

Competitive Hourly Compensation : $26–$34 per hour, DOE (Depending on Experience).
Stable Employment Structure : Enjoy a stable, full-time position designed for long-term career growth.
True Work-Life Balance : Leave your weekends for yourself as your average workday runs Monday through Friday from 7:30 AM to 4:30 PM.
Collaborative Team Environment : Work directly under our office manager, Sammy Jo, guiding a small, close-knit team of 3 CSRs which includes a dedicated Service Dispatcher and an Install CSR.
Tiered Paid Time Off (PTO) :
- 1 week of paid time off after 1 year of employment.
- 2 weeks of paid time off after 3 years of employment.
- 3 weeks of paid time off after 5 years of employment.

Core Responsibilities & Performance Targets

Daily Phone Operations : Handle inbound phone traffic alongside the team, ensuring all 3 CSRs are on the phones equally, and rotate outbound calling responsibilities evenly across the team.
Comprehensive Call Booking : Master and execute every single type of call across the business, maintaining the capability to seamlessly book both the installation and service sides of our operations.
Workflow Development : Develop, monitor, and maintain standardized workflows for office responsibilities as well as the service department to ensure maximum operational efficiency.
Team Alignment : Act as the operational lead when changes in workflows or phone-handling protocols occur, ensuring updates are thoroughly communicated and discussed so the entire team stays clear and on the same page.
Operational Projects : Lead specialized office projects, including writing customer communication scripts, processing client invoicing, and managing vendor relations and tracking.
Claims & Tracking Management : Oversee various tracking efforts, including processing and tracking warranty claims, rebates, marketing programs, and payments from vendors.
Client Issue Resolution : Confidently resolve complex customer issues or concerns to ensure complete satisfaction, using our core values to guide independent decisions like waiving service fees when appropriate.
Daily Leadership Support : Lead the morning team huddle first thing in the morning if the office manager is unavailable, and remain consistently available to answer questions and assist with team decisions.
Dispatch & Fleet Oversight : Ensure technicians are being dispatched effectively , assist technicians with immediate field issues , and manage the service fleet maintenance schedule.
Onboarding & Training : Manage the onboarding and training of new office staff members.
Meetings & Goals : Facilitate weekly meetings , monitor and communicate company goals, and ensure all team members comply with required job duties.
Financial & Compliance Tracking : Provide regular feedback to managers regarding market trends and revenue opportunities to help achieve budgeted gross margins while ensuring compliance with local, state, federal, and company requirements.
Lead Optimization : Maximize lead opportunities and help retain and grow Club Membership clients.
Administrative Support : Perform clerical duties associated with technician paperwork, personnel evaluations, expense reports , and other tasks assigned by the General Manager or Owner.

Position Requirements & Qualifications

Education : Associate degree is required.
Proven Experience : Previous Customer Service Representative (CSR) experience is required, along with a background managing relations across technicians, vendors, and clients.
Technical & CRM Expertise : Advanced computer skills including Microsoft Office Suite and scheduling software experience , paired with strong CRM experience (ServiceTitan support and resolution experience is highly valued ).
Financial Knowledge : A strong understanding of accounting and finance as it relates to the industry, specifically for handling invoicing, vendor payments, and rebates.
Communication Skills : Excellent oral, written, and interpersonal communication skills, with the ability to write professional customer scripts and calmly navigate difficult client situations.
Work Style : Highly detailed, organized, and independent with exceptional follow-through; a great teammate and an incredible helper who is "humbly confident" and automatically buys into team goals.
Licensing : Must possess a valid Driver's License.
Core Alignment : Ready to uphold, obey, and teach the company Code of Ethics, Team Rules, and Team Philosophy while honoring our core values.

Physical Demands & Work Environment

This role is centered within a fast-paced office setting, requiring high organizational capability and consistent communication.

Physical Demands : Position requires frequent speaking, listening using a headset, sitting, long periods working at a computer, and the use of hands/fingers across a keyboard or mouse. Occasional climbing up and down stairs and moderate lifting of 20 to 30 pounds may be required.
Working Environment : Performs clerical and operational activities within a service center environment with a moderate noise level. The required company dress code is business casual.

Schedule & Rules of Engagement

Hours : 7:30 AM – 4:30 PM (Monday – Friday). Lunch breaks are carefully staggered across the 3 CSRs to maintain constant phone coverage.
Flexibility & Dedication : Must be available and willing to step in for anyone on the team, with the flexibility to work more than 40 hours per work week and up to 12 hours per day to adjust for seasonal needs or complex operational projects.
The Core Values : Every single decision must be run through our core values: Teamwork, Integrity, Pride/Passion, and the Triple Win. (Is it good for the customer, employee, and company?) We trust you to be independent and make things right for the client using these principles, though final manager escalations remain with the manager, Sammy Jo.
Compliance & Safety : Responsible for following and enforcing policies and procedures to ensure the company fulfills its high standard of customer experience, helping to harness a safety culture, and ensuring all operations remain in compliance with company and regulatory requirements.

If our culture aligns with your core values and you're looking for an environment where your skills and experience can truly thrive, we want to hear from you! Thank you for your interest in the Lead Customer Service Representative position.

Pend Oreille Mechanical is an Equal Opportunity Employer.

Quick Apply

Refine Your Search

outbound call center representative jobs in idaho

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Manager Inside Sales

Outbound Survey Representative

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Outbound Call Specialist – Service

Sales Development Representative

Licensed Insurance Sales Representative (Remote / Home-Based)

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Call Center Representative

Customer Service Representative

Real Estate Customer Care Specialist

Customer Engagement Representative - Animal Health - West/Mountain

Senior Account Executive | Aesthetic Equipment Finance

Office Part-Time

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