Top 2926 Quality management system Jobs in Idaho

Quality Training & Employee Engagement Specialist
Alliant Insurance Services —Idaho
- $65,000 - $70,000 a year
- Email
- Remote
- Data analysis skills
- Research
- Mid-level
Quick Apply
Program Manager, Medicare Stars & Quality Improvement (Remote in Idaho)
Molina Healthcare, Inc. —Idaho
- $73,102 - $142,549 a year
- Full-time
- Remote
- Writing skills
- Analysis skills
- Organizational skills
- Health insurance
Technical Product Support - EdTech
Securly —Boise, ID
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Editor, Consumer Industry
Deloitte —Boise, ID
- $88,600 - $163,100 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- English
Siding Foreman
CCX Roofing LLC —Pocatello, ID
- From $26.53 an hour
- Full-time
- Construction site
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
5d
Process Project Engineer
Bel Group —Nampa, ID
- Construction site
- Engineering
- Office
OSP Engineer
Fatbeam —Coeur d'Alene, ID
- $75,000 - $85,000 a year
- Full-time
- Background check
- AutoCAD
- Clean driving record
- Health savings account
- Health insurance
Quick Apply
Licensed Clinical Professional Counselor (LCPC)
Deer Oaks - The Behavioral Health Solution —Moscow, ID
- Choose your own hours
- Adults
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Inspector (Fire Sprinkler - Sign on Bonus)
Summit Fire & Security —Boise, ID
- $38 - $44 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Paid holidays
- Disability insurance
Counselors/Therapists (LMSW,LCSW,LCPC,LPC,LMFT) RHS
Rehabilitative Health Services —Ammon, ID
- $65,000 - $80,000 a year
- Choose your own hours
- Background check
- LMFT
- Doctoral degree
- Health savings account
- Health insurance
Quick Apply
Licensed Marriage and Family Therapist
Deer Oaks - The Behavioral Health Solution —Moscow, ID
- Choose your own hours
- LMFT
- Adults
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Manufactured Housing Sales Associate
Cabrillo Management Corporation —Nampa, ID
- $45,000 - $100,000 a year
- 8 hour shift
- Ability to walk for extended periods
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Experienced Automotive Service Advisor
Auto Ranch Group —Mountain Home, ID
- $45,000 - $80,000 a year
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Profit sharing
- Health savings account
Quick Apply
Senior Engineer, Tailings and Closure
Teck —Idaho
- $101,000 - $131,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Experienced Residential HVAC Service Technician
RIGHT NOW HEATING and AIR CONDITIONING —Twin Falls, ID
- $65,000 - $120,000 a year
- Full-time
- Customer service
- Mid-level
- Residential
- Fuel card
- Health insurance
Quick Apply
QA Specialist I-II
ALK-Abello, Inc —Post Falls, ID
- $55,000 - $65,000 a year
- Full-time
- Laboratory experience
- Bachelor's degree
- No degree
- Profit sharing
- 401(k)
Quick Apply
Electrical production manager
Confidential —Post Falls, ID
- $90,000 - $110,000 a year
- Full-time
- Customer service
- Computer literacy
- Mid-level
- Fuel card
- Health insurance
Quick Apply
4d
Advanced Practice Professional (APP)
High Desert Heart and Vascular —Meridian, ID
- $115,000 - $135,000 a year
- Full-time
- Nursing
- Hospital
- Ability to walk for extended periods
- Paid holidays
- Health insurance
Quick Apply
11d
Nurse Practitioner
Desert Sage Health Centers —Mountain Home, ID
- From $111,000 a year
- Full-time
- Background check
- Spanish
- Nursing
- Paid holidays
- Relocation assistance
Quick Apply
LPN in ACUTE/ED
Power County Hospital District —American Falls, ID
- $21.43 - $31.47 an hour
- Part-time
- Acute care
- Background check
- Nursing
- Health insurance
- Dental insurance
Quick Apply

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Quality Training & Employee Engagement Specialist

Alliant Insurance Services -
Idaho

Quick Apply

Job Details

Full-time
$65,000 - $70,000 a year

Qualifications

Optimizing workflow processes
Data integrity assurance
Performance improvement leadership
Employee engagement program (employee development activity)
Customer satisfaction tracking
Employee engagement strategy
Health insurance customer support
Data analysis skills
Research
Mid-level
Data summary reports
Quality reports
Quality control data reporting
Data quality management
Data integrity and documentation
Quality assurance audits
Customer service training (staff training program)
Bachelor's degree
Corporate training program coordination
Compliance training programs
Task prioritization
Customer engagement
Call monitoring
Insurance claim issue resolution
Productivity software
Quality audits
Insurance (Financial sectors)
Process improvement planning
Employee engagement
Customer satisfaction improvement

Full Job Description

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.
As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.

More information is available at www.alliant.com.

SUMMARY

Responsible for ensuring that the overall process improvement activities produce high quality interactions with the clients and produce efficiencies in operations. Develops programs to review and evaluate BA team engagement to ensure service delivery is consistent with the Benefits ABC practice's standards. Perform quality monitoring of Benefit Advocate (BA) team recordings, live calls, chats, emails and reports to determine customer trends and issues that relate to the customer's overall experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs regular quality reviews of the work and interactions of the BA team with customers to ensure proper standards are consistently met, including review of engagement documentation to ensure proper format is utilized.

Tracks and presents results of improvement efforts and ongoing measures of quality and customer satisfaction to management.

Develops, designs and coordinates employee training programs for new hires and ongoing training for the BA team.

Creates and administers the record keeping system to track employee training, participation, and progress.

Works with Customer Engagement Analysis Team to develop better tools for tracking customer interaction, customer satisfaction and BA quality

Ensures that training materials, procedures and job aids are up to date and are effective for the team to use in a fast changing environment.

Reviews the corporate compliance web site for updates to rules and regulation changes and then translates and trains the team on anything related to the BA program.

Ensures BA’s are actively engaged through implementation of various internal BA’s engagement practices and techniques.

Provides input to strategic decisions that affect the functional area of the BA team.

Researches new training techniques and suggests enhancements to existing training programs to meet the changing needs of the organization.

Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).

Assists with support on special projects as needed.

Other duties as assigned.

QUALIFICATIONS
EDUCATION / EXPERIENCE

Bachelor's Degree or equivalent combination of education and experience

Two (2) or more years related work experience

Experience working in a customer service call center

Insurance industry or group health plans operations experience handling eligibility, claims resolution, benefits education, or equivalent

SKILLS

Basic knowledge of training techniques and principles to effectively instruct the engagement team

Excellent verbal and written communication skills

Excellent attention to detail

Ability to train others

Ability to work independently as well as collaboratively to achieve specific goals and objectives

Ability to prioritize work for multiple projects and deadlines

Proficient in Microsoft Office Suite

#LI-CP
#LI-REMOTE

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply" button.

Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.

Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to [email protected]

For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits

Quick Apply

Refine Your Search

quality management system jobs in idaho

Quality Training & Employee Engagement Specialist

Program Manager, Medicare Stars & Quality Improvement (Remote in Idaho)

Technical Product Support - EdTech

Editor, Consumer Industry

Siding Foreman

Process Project Engineer

OSP Engineer

Licensed Clinical Professional Counselor (LCPC)

Inspector (Fire Sprinkler - Sign on Bonus)

Counselors/Therapists (LMSW,LCSW,LCPC,LPC,LMFT) RHS

Licensed Marriage and Family Therapist

Manufactured Housing Sales Associate

Experienced Automotive Service Advisor

Senior Engineer, Tailings and Closure

Experienced Residential HVAC Service Technician

QA Specialist I-II

Electrical production manager

Advanced Practice Professional (APP)

Nurse Practitioner

LPN in ACUTE/ED

I want to receive the latest job alert for quality management system in idaho

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