Top 13 Senior customer service representative Jobs in Idaho

Senior Manager Client Services Ops, Enterprise - West
PAYLOCITY CORPORATION —Meridian, ID
- $98,000 - $140,000 a year
- Full-time
- 5 years
- Writing skills
- Office
- Health insurance
- Dental insurance
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Sr. Mgr, Field Service
Lam Research —Boise, ID
- 6 years
- Bachelor's degree
- Experience equivalent to degree accepted
Customer Success Representative
Activated Insights —Idaho Falls, ID
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
Quick Apply
4d
Client Care Manager Grangeville
Havenwood Home Care —Grangeville, ID
- Computer literacy
- Mid-level
- Office
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Sr. Service Delivery Manager
Clearwater Analytics, LLC —Boise, ID
- $85,000 - $120,000 a year
- Full-time
- 5 years
- Business development
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Sr. Account Administrator
MORETON & COMPANY —Meridian, ID
- Microsoft Excel
- Mid-level
- Office
Quick Apply
3d
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Boise, ID
- 5 years
- Research
- Travel
Senior Administrative Assistant/Customer Service Representative
North Idaho College —Sandpoint, ID
- $20.01 - $23.01 an hour
- Full-time
- Background check
- Classroom
- Mid-level
- Paid holidays
- Tuition reimbursement
10d
Sr. Order Processor (Onsite)
First American Financial Corporation —Idaho Falls, ID
- Computer literacy
- Research
- Mid-level
- Employee stock purchase plan
- Health insurance
9d
Sr. Order Processor (Onsite)
First American Mortgage Solutions, LLC —Idaho Falls, ID
- $16.63 - $22.18 an hour
- Full-time
- Research
- Mid-level
- Office
- Employee stock purchase plan
- Health insurance
Quick Apply
10d
Sr. Technical Services Representative
LATICRETE International, Inc. —Post Falls, ID
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
7d
Allstate P&C Licensed Senior Customer Service Representative (Remote - Eastern / Central Time Zone)
Partner's Insurance Group Inc —United States
- $47,000 - $67,000 a year
- Full-time
- Remote
- Mid-level
- 1 year
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
5d

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Senior Manager Client Services Ops, Enterprise - West
PAYLOCITY CORPORATION —Meridian, ID
Experience developing and driving adoption of cross departmental processes preferred. This information is provided per the relevant state and local pay…
$98,000 - $140,000 a year
Quick Apply
Customer Success Representative
Activated Insights —Idaho Falls, ID
This position is ideal for someone who thrives in a leadership role, enjoys developing others, and is passionate about driving customer success through data,…
Quick Apply
4d

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Seasonal Sr. Coordinator, Customer Support (Central Ohio)
Gap Inc. —Groveport, OH
Demonstrated technical and functional knowledge and skills to assist in all areas of workload. Extensive 401(k) plan with company matching for contributions up…
$20.10 - $24.60 an hour
10d
Senior Customer Service Representative
Packaging Corporation of America —Newark, OH
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery…
$54,000 - $70,000 a year

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Senior Manager Client Services Ops, Enterprise - West

PAYLOCITY CORPORATION -
Meridian, ID

Quick Apply

Job Details

Full-time
$98,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
RSU
Vision insurance
401(k) matching

Qualifications

Process audits
Performance management strategy
Operations transformation
Employee training
Talent development
Leadership development
Team development
Quality control management
Bachelor's degree
Team management
Operational excellence initiatives
Process improvement planning

Full Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

The Senior Manager Client Services Ops - Enterprise oversees Manager-led teams of Account Managers, providing development & support, as well as Client Project Managers (CPM’s), who drive and execute strategic support for our clients. The Senior Manager plays a critical role in leading and directing teams to ensure exceptional customer service delivery and retention of our clients. The role will work collaboratively with leaders within the department and across the organization to drive consistent, quality service delivery, as well as strategic initiatives centered around client satisfaction and retention, process improvement and operational excellence. This role is not only dedicated to our commitment to servicing our clients but also developing our leaders within the service organization.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Managing, the execution of strategic initiatives to achieve expected goals and meet committed service level agreements.
Building a culture of engagement and accountability. Responsible for personnel staffing, morale, measurement, decreasing turnover and employee development.
Responsible for development and accountability of Key Performance Indicators and reporting the KPIs to senior management.
Responsible for evaluating processes involving internal and external partners and collaborating with those partners to improve them.
Ensuring effective communication between Account Managers and all internal and external partners both verbally and in writing. Provide necessary coaching when necessary.
Leading the team to achieve customer service and financial targets while being accountable to the approved fiscal budget.
Key examples include customer retention, employee retention, and customer satisfaction.

Education and Experience

Bachelor’s degree required
5+ years in an operational management role in a high-volume environment.
Proven success of management concepts and practices including supervising and motivating employees, performance management and employee development/training.
Experience developing, implementing and managing control/auditing processes via a recognized process improvement methodology, (such as Lean Six Sigma), is required.
Experience managing employees working on both task oriented and project driven tasks a strong plus.
Experience managing tasks in a matrix project management environment is a strong plus.
Experience developing and driving adoption of cross departmental processes preferred.
Experience collecting data and driving development priorities using a data focused approach is a plus.
Experience working with payroll and/or HR data a huge plus!
Extensive experience with a multi-customer product required.
Demonstrated use of a Process Improvement methodology is required.
Strong communication skills with external parties required.

Physical requirements

Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $98,000 – $140,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits . This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws.

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Refine Your Search

senior customer service representative jobs in idaho

Senior Manager Client Services Ops, Enterprise - West

Sr. Mgr, Field Service

Customer Success Representative

Client Care Manager Grangeville

Sr. Service Delivery Manager

Sr. Account Administrator

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Senior Administrative Assistant/Customer Service Representative

Sr. Order Processor (Onsite)

Sr. Order Processor (Onsite)

Sr. Technical Services Representative

Allstate P&C Licensed Senior Customer Service Representative (Remote - Eastern / Central Time Zone)

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