Top 118 Technical support representative Jobs in Idaho

IT Field Support Specialist II
Stone Ridge Contracting —Pocatello, ID
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Construction site
Quick Apply
Regional Sales Manager (Portable Gas Detection/Respiratory)
Draeger, Inc. —Boise, ID
- $85,000 a year
- Remote
- Microsoft Outlook
- Up to 50% travel
- Bachelor's degree
- Free parking
- Paid holidays
7d
Outside Sales Representative
Convoy Supply —Nampa, ID
- 8 hour shift
- Clean driving record
- Microsoft Excel
- Construction site
- Paid training
- Paid holidays
Quick Apply
6d
Applications Electrical Engineer
Fulfillment Recruiting —Post Falls, ID
- $85,000 - $120,000 a year
- Full-time
- Azure
- Mid-level
- Master's degree
- Health insurance
- Dental insurance
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Supervisor-Direct Sales
TDS Telecom —Coeur d'Alene, ID
- $71,500 - $116,200 a year
- Full-time
- Computer literacy
- Mid-level
- Residential
- Paid parental leave
- Paid holidays
2d
Sales Representative
Barrett Business Services —Boise, ID
- $50,000 - $60,000 a year
- Full-time
- Marketing
- Research
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Technical Support Specialist
Pelco Products Inc —Post Falls, ID
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Customer Support Representative
Agri-Service LLC —Sugar City, ID
- $55,000 a year
- Hybrid work
- Clean driving record
- English
- Mid-level
- Health savings account
- AD&D insurance
13d
Chat Service Representative
PAYLOCITY CORPORATION —Meridian, ID
- $23 - $26 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Healthcare Account Manager
Nutanix —Boise, ID
- $201,600 - $302,400 a year
- Full-time
- Up to 50% travel
- 5 years
- Mid-level
- Paid time off
- Parental leave
Customer Service Representative (Remote)
Concentrix —Idaho
- $15 an hour
- Urgently hiring
- Remote
- Microsoft Outlook
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Technical Support Engineer (m/f/d) - Idaho
EV Group —Boise, ID
- Extended hours
- Engineering
- Research
- Mid-level
- On-the-job training
Business Banking Customer Service Representative - Boise
DL Evans Bank —Boise, ID
- 18 years or older
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Technical Support Representative
AirBridge Broadband —Lewiston, ID
- $17 - $20 an hour
- Weekends as needed
- In-person
- Communication skills
- Entry level
- Dental insurance
- 401(k)
Quick Apply
Product Specialist
Orepac Holding Company —Coeur d'Alene, ID
- $120,000 - $150,000 a year
- Overtime
- Background check
- Clean driving record
- Construction site
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative - Blending
Idaho Milk Products —Jerome, ID
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- Paid holidays
- Disability insurance
10d
Customer Service Rep – Healthcare (UMA Grads, Remote)
Concentrix —Idaho
- $15 - $17 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Business Banking Customer Service Representative - Idaho
DL Evans Bank —Idaho Falls, ID
- 18 years or older
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Sr. Technical Services Representative
LATICRETE International, Inc. —Blackfoot, ID
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
5d
Customer Support Representative
Stukent —Idaho Falls, ID
- 8 hour shift
- Google Workspace
- Office
- In-person
Quick Apply
1d

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IT Field Support Specialist II

Stone Ridge Contracting
Pocatello, ID

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Qualifications

IT user and group management
Wireless networking
GPO
In-person customer service
Inventory management systems (technically supported)
Employee relationship building
HR systems (technically supported)
Windows
Microsoft Office
Driver's License
Computer hardware
Desktop (troubleshooting support)
Customer relationship management (CRM) systems (technically supported)
Incident management operations support
Networking equipment (troubleshooting support)
Relationship management
UEM
Payroll systems (technically supported)
Accounting systems (technically supported)
VPN management
Desktop administration
Escalation handling
Intune
IT department experience

Full Job Description

Summary

The IT Field Support Specialist II serves as a senior escalation resource within field IT operations, providing advanced Level 2 on-site support for assigned business units across corporate offices, regional facilities, and remote jobsites. This role is the primary escalation point from IT Field Support Technician I staff and is responsible for diagnosing and resolving complex technical issues that exceed Tier 1 scope, supporting enterprise and construction-specific systems, and acting as a technical liaison between frontline support, central IT, vendors, and business stakeholders. The position requires deep technical expertise, sound independent judgment, and the ability to manage high-impact incidents while communicating clearly with users from frontline staff to field management. This role is highly visible throughout assigned business units and plays a key role in maintaining productivity, system stability, and a positive end-user experience in construction industry field environments.

Key Responsibilities

+ Serve as the primary escalation point from IT Field Support Technician I staff, receiving and resolving complex tickets that exceed Tier 1 scope, and ensuring proper triage, documentation, and resolution or escalation to central IT as appropriate.

+ Perform advanced on-site diagnosis and resolution of complex hardware, software, network, and application issues for workstations, mobile devices, printers, peripherals, VoIP systems, UPS devices, and specialty field technology including drones and IoT-connected devices; resolve issues that Tier 1 technicians cannot close.

+ Manage and troubleshoot local network equipment including routers, switches, wireless access points, and firewall rules; support local server and backup systems; interpret technical SOWs and OEM documentation to resolve non-standard field issues with minimal central IT involvement.

+ Deploy, configure, and manage workstations, mobile devices, plotters, networked printers, and enterprise software using Intune and MDM platforms; maintain security compliance and standardized configurations; support both Windows and Apple environments across field locations.

+ Mentor and provide technical guidance to IT Field Support Technician I staff; act as the defined escalation path for all Tier 1 field tickets; develop junior technicians’ skills through hands-on coaching, knowledge transfer, and SOPs; manage escalation queue and ensure SLA compliance.

+ Interface directly with central IT teams (Infrastructure, Applications, Cybersecurity), IT management, and vendors for complex escalations, active projects, site mobilizations/demobilizations, and outstanding district issues; serve as the business unit technical liaison for IT leadership.

+ Maintain accurate asset inventory for assigned district, ensure all customer interactions are logged as ITSM tickets for accountability and data tracking, and contribute to standard operating procedures and knowledge base articles for field operations.

+ Lead and participate in IT projects for assigned locations including office moves, equipment refresh cycles, software rollouts, new site activations, infrastructure upgrades, and jobsite mobilizations/demobilizations; distribute time across district locations as the on-site IT lead.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Bachelor’s degree in Information Technology, Computer Science, or related field preferred; Associate degree required (or equivalent experience with demonstrated Level 2 technical certifications).

+ 5+ years of IT support experience with a minimum of 3 years at Level 2 or higher; demonstrated ability to function as the escalation resource from Tier 1, manage high-impact incidents independently, and resolve complex issues with minimal central IT involvement.

+ Advanced technical knowledge of Windows 11, Microsoft 365, Active Directory, Group Policy, and enterprise endpoint management tools (Intune); working knowledge of Apple hardware and operating systems.

+ Solid understanding of networking including VLANs, VPN, wireless, routers, switches, firewall operations, TCP/IP troubleshooting, UPS devices, and server/network fundamentals; ability to resolve network issues in the field without central IT guidance in most cases.

+ Strong customer service orientation with ability to articulate technical concepts in clear, user-friendly language to audiences ranging from frontline field staff to executive leadership; effective interpersonal and relationship-building skills.

+ Strong analytical and problem-solving skills with ability to research and resolve unique or non-standard technical issues in the field; ability to read and interpret technical SOWs, manuals, procedural documentation, and OEM guides; effective time management across multiple district locations.

Education and/or Experience

+ Bachelor’s degree in Information Technology, Computer Science, or related field preferred; (or equivalent experience).

+ 5+ years of IT support experience with a minimum of 3 years demonstrated at Level 2; must have served as an escalation resource from Tier 1 technicians.

+ Construction industry or field operations experience strongly preferred. Valid driver’s license and willingness to travel across assigned district required. Ability to safely operate and accept direction while working at active jobsites.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The office environment is a low to medium risk area. Computers and phones are constantly in use. While performing the essential functions of this job, the incumbent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The incumbent is frequently required to sit. The incumbent is occasionally required to kneel, crouch, or stoop. The incumbent may on occasion lift, move, or push up to 65 pounds, and frequently lift, move, or push up to 10 pounds. Specific vision abilities required include close vision and color vision. Ascending and descending stairs may be required. Field assignments require the ability to safely operate and accept direction at active construction jobsites. Some travel across assigned district is required and reimbursed per company policy.

Equal Opportunity Employer

We are an equal opportunity employer: We do not discriminate based on race, color, national origin, religion, creed, sex, sexual orientation, gender identity, disability, age, genetic information, marital status, military status, membership or activity in a local human rights commission, or status with regard to public assistance, or any other characteristic protected by applicable law.

Pay: $80,000.00 - $100,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

technical support representative jobs in idaho

IT Field Support Specialist II

Regional Sales Manager (Portable Gas Detection/Respiratory)

Outside Sales Representative

Applications Electrical Engineer

Supervisor-Direct Sales

Sales Representative

Technical Support Specialist

Customer Support Representative

Chat Service Representative

Healthcare Account Manager

Customer Service Representative (Remote)

Technical Support Engineer (m/f/d) - Idaho

Business Banking Customer Service Representative - Boise

Technical Support Representative

Product Specialist

Customer Service Representative - Blending

Customer Service Rep – Healthcare (UMA Grads, Remote)

Business Banking Customer Service Representative - Idaho

Sr. Technical Services Representative

Customer Support Representative

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