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Learning Management System Support Desk & Student Team Supervisor, ITRC (1102)
Pocatello - Main
NOT eligible for remote work, on-campus position
Priority Date: June 21, 2026
Institution Information
Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!
Job Description
The LMS support desk and Student Team Supervisor is responsible for managing a team of up to 10 student part-time employees who provide support for Canvas, the university's learning management system. This role involves scheduling, timekeeping, and timecard signoff for the student team, as well as overseeing the LMS support-desk operations. The supervisor will act as a liaison between the LMS support desk and full-time employees, balancing workloads and creating ticket events that match the skill sets of the full-time staff. The LMS support desk is the primary point of contact for faculty members regarding course design and ISU-supported educational technologies.
This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered
Key Responsibilities
Manage and lead a team of up to 10 student part-time employees, including training, scheduling, timekeeping, and timecard signoff.
- Oversee the LMS support-desk operations, ensuring prompt and accurate support for faculty and students using Canvas and ISU educational technologies (e.g., Zoom, Turnitin, etc.)
- Bridge the gap between LMS support-desk issues and the expertise of full-time ITRC staff, ensuring efficient resolution of complex problems.
- Balance the workload between student employees, optimizing resource allocation, and ensuring timely responses to faculty and student needs.
- Create TigerTracks incidents to develop workflow between the faculty support desk and the full-time ITRC staff based on skill sets, ensuring that specialized issues are addressed by the appropriate team members.
- Coordinate with the IT Service Desk and full-time ITRC staff to address any technical issues or updates related to Canvas and other instructional technologies.
- Develop and implement training documentation and workflow for student employees to ensure they are knowledgeable and effective in their roles.
- Monitor LMS support-desk performance metrics and generate reports as needed.
- Maintain open lines of communication with faculty, students, IT, and ITRC staff to ensure a positive and productive learning environment.
- Stay up-to-date with the latest features and best practices for using Canvas and other relevant technologies.
- Other duties as assigned.
Minimum Qualifications
- Bachelor's degree from an accredited university (e.g., Education, Technology, or a related field). In lieu of a Bachelor’s Degree, a minimum six years combined education, training, and experience may be considered.
- At least two (2) years' experience managing a team, preferably in a help desk or educational technology setting.
- Excellent organizational, communication, and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Experience with scheduling, timekeeping, and payroll systems.
- Proficiency in Microsoft Office Suite and other relevant software.
- Ability to work as part of a team and independently.
- Strong problem-solving skills and a customer-service orientation.
Preferred Qualifications- Experience working in a higher education setting.
- Strong knowledge of Canvas or a similar learning management system.
- Familiarity with other educational technologies and tools.
- Experience in training and developing student employees.
- Knowledge of learning management system integrations and customizations.
- Understanding of ticketing systems and workflow management.
Additional Information
You must submit your CV/resume, cover letter, and list of three (3) professional references, including current contact information. This position will remain open until it is filled; however, priority consideration will be given to applications received on or before June 21, 2026. Salary will be between $55,000 - $57,000 per year, commensurate with education and experience. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.
Note: Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions.
Posting Number: req2740
Type: Working 12 months per year
Position: Non-classified Staff
Division: Idaho State University
Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].
Preference may be given to veterans who qualify under state and federal laws and regulations.
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