Top 151 Technology management occupations Jobs in Idaho

Helpdesk Manager
Elevated Networks LLC —Idaho Falls, ID
- From $55,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
3d
PROJECT MANAGER II - (Boise, ID)
MURATA MACHINERY USA INC —Boise, ID
- Full-time
- Clean driving record
- Research
- Mid-level
Quick Apply
INFORMATION TECHNOLOGY
Lost Rivers District Hospital —Arco, ID
- On call
- Computer science
- Computer Science
- Hospital
Quick Apply
Lead Implementation Ops
PAYLOCITY CORPORATION —Meridian, ID
- $57,200 - $80,000 a year
- Full-time
- Research
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Technical Product Manager - Enterprise Data
University of Idaho —Moscow, ID
- From $90,000 a year
- Online Application
- Hybrid work
- Background check
- Azure
- 5 years
Backend Capability Product Specialist
CVS Health —Idaho
- $106,605 - $284,280 a year
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- AWS
- Health insurance
- Dental insurance
Lead Implementation Ops - Majors PM Led
PAYLOCITY CORPORATION —Meridian, ID
- $63,600 - $90,800 a year
- Full-time
- Research
- Office
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
IT and Cybersecurity Manager
Titan Batteries —Pocatello, ID
- $62,128.87 - $74,821.86 a year
- Full-time
- Background check
- Databases
- In-person
- Health insurance
- Dental insurance
Quick Apply
IT - Business Relationship Manager
Woodgrain —Meridian, ID
- $85,000 - $120,000 a year
- Full-time
- Computer Science
- Writing skills
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
Product Manager II
Amphenol and its Affiliated Companies —Idaho
- $100,000 - $120,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- Marketing
- Health savings account
- AD&D insurance
Quick Apply
IT - Project Manager
Woodgrain —Fruitland, ID
- $75,000 - $115,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
Project Manager - Chubbuck or Meridian
Idaho Central Credit Union —Meridian, ID
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Manager I – Tier 1 Primary Support
State of Idaho —Boise, ID
- $36.16 - $38.42 an hour
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
1d
RFP Delivery Manager, Software Development
VYNYL —Boise, ID
- $80,000 - $110,000 a year
- Full-time
- Remote
- Management
- Continuous improvement
- Senior level
- Health insurance
- Dental insurance
Quick Apply
IT - SAP Project Manager
Woodgrain —Meridian, ID
- $85,000 - $130,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
Product Manager
Therapy Brands Thrive, LLC —Caldwell, ID
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Machine learning
Quick Apply
7d
IT Manager II – Agency Relationship Manager
State of Idaho —Boise, ID
- $41.43 - $45.57 an hour
- Full-time
- System design
- Research
- Mid-level
- Paid holidays
- Health insurance
3d
Sr. Program Manager
Clearwater Analytics, LLC —Boise, ID
- $85,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Finance
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Director/Vice President, Product Management - Villa Sport
Villa Sport —Boise, ID
- $176,100 - $200,000 a year
- Email
- Hospitality
- Product management
- Agile
- 401(k) matching
Quick Apply
Associate Vice President and Chief Information Officer (5600)
Idaho State University —Pocatello, ID
- Master's degree
- University
- Bachelor's degree
- Health insurance
- Dental insurance

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Helpdesk Manager

Elevated Networks LLC
Idaho Falls, ID

Quick Apply

Job Details

Full-time
From $55,000 a year
3 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Cloud identity and access management (IAM)
Managing technical support teams
Customer communication
Wireless networking
Managing teams in a customer support role
Tooling
Team leadership
Windows
Network infrastructure
VLAN
Supervising experience
Cloud service support
Networking equipment (troubleshooting support)
Active Directory management
Ticketing system technical support

Full Job Description

Help Desk Manager
Elevated Networks
On-site | Offices in Idaho Falls, ID · Lehi, UT · St. George, UT · Dallas, TX
Salary Range: $50,000 – $65,000 per year (based on experience)

About Elevated Networks

Elevated Networks is a growing Managed Service Provider (MSP) with customers in 31 states. We have offices in Idaho Falls, ID, Lehi, UT, St. George, UT, and Dallas, TX. We specialize in network infrastructure (enterprise wireless, fiber, LTE failover, firewalls, structured cabling), Microsoft 365 and identity management, cybersecurity, backups, and proactive managed services. We run a professional, no-nonsense operation focused on reliable service, strong client relationships, and continuous improvement.

Position Overview

We are hiring a Help Desk Manager to lead our front-line technical support team. This role is responsible for the day-to-day performance, quality, and efficiency of the help desk while ensuring tickets are resolved accurately and clients receive excellent service. You will manage technicians, enforce processes, drive ticket metrics, and escalate complex issues appropriately. This is a hands-on leadership position — you will still touch tickets and technical problems while building and coaching the team.

This is an on-site position. No remote work is available.

Key Responsibilities

Lead, coach, and manage the help desk / Tier 1–2 support team (hiring, training, performance reviews, scheduling, and accountability)
Own ticket queue health: response times, resolution times, SLAs, backlog, and customer satisfaction
Enforce and refine help desk processes, documentation standards, and escalation paths within our PSA/ticketing system
Handle escalated technical issues (networking, Microsoft 365, identity management, security tools, backups, etc.) and coordinate with senior engineers when needed
Monitor and report on help desk KPIs; identify trends and drive continuous improvement
Maintain high client communication standards — clear, professional, and proactive
Support after-hours/on-call rotation structure and ensure coverage
Collaborate with leadership on staffing needs, tooling, and process improvements
Help maintain knowledge base articles and internal documentation

Required Qualifications

4+ years of IT support / MSP help desk experience, with at least 1–2 years in a lead or supervisory role
Strong technical Foundation in:
- Windows environments and Microsoft 365 administration- Networking fundamentals (TCP/IP, VLANs, Wi-Fi, firewalls)- Identity and directory management (Azure AD / Entra ID or similar)- Common MSP tools (PSA and RMM experience preferred)
Proven ability to manage people, set expectations, and hold a team accountable
Excellent written and verbal communication skills
Ability to stay calm and professional under pressure
Experience working in a fast-paced MSP environment

Preferred Qualifications

Experience managing a help desk of 3+ technicians
Familiarity with enterprise wireless platforms, next-generation firewalls, endpoint detection & response (EDR), and backup/disaster recovery solutions
Industry certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.)
Experience with documentation systems and knowledge base management

Compensation & Benefits

Base salary: $55,000 – $65,000 depending on experience and demonstrated leadership ability
Competitive benefits package (details discussed during interview process)
Opportunity for growth as the company continues to scale
Work with a stable, long-standing MSP that values technical competence and accountability

Pay: From $55,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

technology management occupations jobs in idaho

Helpdesk Manager

PROJECT MANAGER II - (Boise, ID)

INFORMATION TECHNOLOGY

Lead Implementation Ops

Technical Product Manager - Enterprise Data

Backend Capability Product Specialist

Lead Implementation Ops - Majors PM Led

IT and Cybersecurity Manager

IT - Business Relationship Manager

Product Manager II

IT - Project Manager

Project Manager - Chubbuck or Meridian

IT Manager I – Tier 1 Primary Support

RFP Delivery Manager, Software Development

IT - SAP Project Manager

Product Manager

IT Manager II – Agency Relationship Manager

Sr. Program Manager

Director/Vice President, Product Management - Villa Sport

Associate Vice President and Chief Information Officer (5600)

I want to receive the latest job alert for technology management occupations in idaho

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