JOB SUMMARY
We are a local company passionate about providing an excellent customer experience for all of our clients. We strive to understand exactly what our customers need, when they need it, and then meet or exceed their expectations. The Customer Service, Sales and Logistics team lives at the center of what we do as a company. This team works with all departments to manage thousands of service tickets and work plans to ensure our clients receive the best service and support in the industry by creating relationships with them that grow and last. The Customer Service, Sales and Logistics team works in a fast paced and ever-changing environment in order to ensure we can maintain flexibility to meet our customer requests. Team members are expected to be organized, self-starters, and over communicate with a disposition toward taking action. Responsibilities include communicating and expanding our clients service needs, scheduling services, managing client assets and equipment using proprietary software, initiating, growing, and developing relationships with all customers. Ultimately providing the best customer service in the industry to all of our current and prospective clients.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Highly Organized
Self-Starter
Team Player is a non-negotiable trait to possess
Excellent Communication Skills
Must be enthusiastic about providing a world class customer experience.
Experience managing multiple tasks related to Customer Service and operations.
Possess a High School diploma/GED.
Excellent time management skills.
Ability to work well in a fast-paced environment with frequently changing dynamics.
Must pass background check, driving history check, and drug screen.
Positive, up-beat attitude with a strong desire to develop relationships, with customers as well as team members.
Experience with Microsoft Office Products and the ability to learn new software programs easily.
ESSENTIAL FUNCTIONS
Complete daily customer calls
Ensure all customer equipment due for service is performed on schedule
Soft upselling required based on customers needs
Adding and removing client personnel from different service offerings and updating schedules as needed.
Communicate monthly service due notices to customers and schedule for service.
Able to answer incoming calls providing great customer service and expanding client relationships (go the extra mile to make sure our customers are taken care of).
Manage customer communications throughout work processes and completion; our customers need to know they have a relationship with us and that we can get them what they need, when they need it.
Log all calls and customer interactions in customer call database.
This is an entry level position which offers opportunity for growth, development, and learning. We look for individuals who want to grow and develop personally as they help our team develop and grow. For higher tier positions we prefer to hire internally if possible.
We are a company that understands the work/life balance!
If this describes you, we look forward to meeting you.
Job Type: Full-time
Pay: From $36,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to commute/relocate:
- Idaho Falls, ID 83401: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
